Magnific Reviews 

2,891
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 416 reviews, most reviewers were somewhat happy with their experience overall. Consumers find the platform very easy to use, praising the realistic video outputs, high quality, and smooth editing features. Many people appreciate the powerful tools available for creative projects, graphic design, and precise image adjustments. Users also mention that the system helps improve workflow and delivers good results quickly. However, some customers also noted frustrating issues with unexpected subscription charges, premium plan errors, and missing benefits. People experienced very poor customer support, mentioning that requests often go unanswered for days. Others complained about unexpected technical glitches and slow processing times during video generation sessions.

What people talk about most

User experience

Clients share ambiguous opinions on user_experience, with many reviewers praising the platform as intuitive,... See more

Product

People report ambiguous experiences with product, as opinions on its AI generation capabilities and... See more

Subscription

Reviewers highlight ambiguous aspects of subscription plans, noting that unlimited access is often suspended... See more

Website

Users describe ambiguous interactions with website, reflecting a wide split in customer experiences. Some... See more

Customer service

Customers consistently note negative experiences with customer service, reporting that getting clear answers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been really impressed with Magnific! The quality is amazing, and the AI creates stunning results. My favorite feature is the motion transfer—it can copy the movements from a reference video and... See more

Company replied

Rated 5 out of 5 stars

I have tried nearly every AI image app online, and by far Magnific is the best at maintaining the original while altering it only as specified in your prompt. I highly recommend it for those who want... See more

Company replied

Rated 5 out of 5 stars

Easy to use, and now with the added AI edit feature it is even easier to use. Been using this image site before the rebrand and will continue to use it in the future.

Company replied

Rated 5 out of 5 stars

The day a new friend told me about node based system on Freepik, I moved to it instantly. For a while, I used to make 2D and 3D animations for schools (pedagogical storytelling) and I was in lack of... See more

Company replied


Company details

  1. Software Company
  2. Film and Video Producer
  3. Photo Restoration Service
  4. Video Editing Service
  5. Video Production Service

Written by the company

Magnific (formerly Freepik) is an AI creative platform built for professional teams and individual creators. Founded in 2010, it now reaches over 100 million monthly visits and more than 1 million paid subscribers. The platform integrates AI tools for image, video, and audio creation, with precision camera and lighting controls, 3D environments, exclusive upscaling technology, and a library of 250M+ creative assets. Its collaborative canvas, Spaces, supports end-to-end team production without losing precision or brand consistency. Magnific serves enterprise marketing teams, creative studios, production agencies, and independent professionals worldwide.


Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.6

All reviews

(2,891)

571 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great website for free pictures

Great website for free pictures. You can also create your own stuff. Magnificent in one word. For everybody who own their own blog or website.

14 July 2026
Unprompted review
Magnific logo

Reply from Magnific

We are very happy to see that you are enjoying our services!

Rated 4 out of 5 stars

amazing clean website

amazing clean website
timer count down for generations

14 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Hi, Mbk, many thanks! We are glad you enjoy the site and our tools!

Rated 5 out of 5 stars

top quality

13 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Hi, Omar, many thanks! We are glad you enjoy the site and our tools!

Rated 5 out of 5 stars

This program was fast and exactly as it…

This program was fast and exactly as it was prompted. No ghosting or strange side images. Perfect for what I need.

13 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Hi, thank you for your words! We are glad you are enjoying our services!

Rated 3 out of 5 stars

Issue resolved.

I’d give this zero stars! Don’t bother testing this tool. The quality is appalling and their customer service is insulting. They don’t care about the quality of their product; their sole concern is your money. Once they have it they’re completely unhelpful and won’t resolve your issues. Even if your case falls somewhat within their strict policies they simply leave you stuck in an endless loop with their terrible customer service.

Update: Case 01686552. Issue resolved.

13 July 2026
Unprompted review
Magnific logo

Reply from Magnific

HI, Jonathan, we are willing to help you and also to review the support case. If you share your ticket number, we will see what happened!

Rated 5 out of 5 stars

compliments

follows prompt well

12 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Hi, we are really happy you are enjoying our services1 Thanks!

Rated 5 out of 5 stars

i used it to create images for the scouts

i used it to create images for the scouts and it was absolutely great,helpful, easy to use, different variations, the images r really of good resolution and capture the description very closely

11 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Hi, we are really happy you are enjoying our services! Thanks!

Rated 1 out of 5 stars

Scamming loyal customers

They're trying to rip off loyal customers. I had been a paying customer of Freepik for years, but after the takeover and rebranding, Magnific.com is now denying me access to products I've already paid for and demanding that I purchase them again. This is a total scam and absolutely outrageous. They are violating European consumer rights and ignoring all complaints on the matter.

8 July 2026
Unprompted review
Magnific logo

Reply from Magnific

HI, Abszu, we would like to clarify that the fact that you need an active plan in order to download items it is not due to the rebranding. If you have downloaded an item previously when you had a paid plan, you can keep using that item and your license will cover you indefinitely. But you can not download once your plan is expired, and this has always been this way.

Rated 4 out of 5 stars

i loved it

i loved it, i really liked how fast it was when it comes to generating of images. This is one of the best Ai I have ever used.

9 July 2026
Unprompted review

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