Magnific Reviews 

2,883
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 411 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the platform easy to use and intuitive, appreciating its powerful tools for creative projects. Reviewers often highlight the product's ability to produce high-quality, realistic results quickly, especially for image editing and motion transfer features. However, some customers also noted significant dissatisfaction with customer service, reporting unresponsiveness and a lack of support when issues arose. A few other people also felt that there were problems with their subscriptions, such as plans showing as free despite payment, or accounts being shut down unexpectedly. Additionally, some users found the product's performance inconsistent, with tools failing to deliver or experiencing slow processing times and a challenging website navigation.

What people talk about most

User experience

Reviewers highlight ambiguous aspects of user experience, with many praising the platform's ease of use,... See more

Product

Users describe ambiguous interactions with the product, with many reviewers praising its AI tools for image... See more

Subscription

Customers had ambiguous experiences with subscription, with many reporting issues such as unexpected... See more

Website

Customers consistently note ambiguous experiences with the website, with some expressing satisfaction with... See more

Customer service

People report negative experiences with customer service, often describing it as slow, incomplete,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been really impressed with Magnific! The quality is amazing, and the AI creates stunning results. My favorite feature is the motion transfer—it can copy the movements from a reference video and... See more

Company replied

Rated 5 out of 5 stars

There are several excellent tools on the market. I chose the one that met my needs at the time; it generated the result in 5 minutes, and it was simply perfect on the very first try!

Company replied

Rated 5 out of 5 stars

I have tried nearly every AI image app online, and by far Magnific is the best at maintaining the original while altering it only as specified in your prompt. I highly recommend it for those who want... See more

Company replied

Rated 5 out of 5 stars

Easy to use, and now with the added AI edit feature it is even easier to use. Been using this image site before the rebrand and will continue to use it in the future.

Company replied


Company details

  1. Software Company
  2. Film and Video Producer
  3. Photo Restoration Service
  4. Video Editing Service
  5. Video Production Service

Written by the company

Magnific (formerly Freepik) is an AI creative platform built for professional teams and individual creators. Founded in 2010, it now reaches over 100 million monthly visits and more than 1 million paid subscribers. The platform integrates AI tools for image, video, and audio creation, with precision camera and lighting controls, 3D environments, exclusive upscaling technology, and a library of 250M+ creative assets. Its collaborative canvas, Spaces, supports end-to-end team production without losing precision or brand consistency. Magnific serves enterprise marketing teams, creative studios, production agencies, and independent professionals worldwide.


Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(2,883)

557 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've been using Magnific for about two…

I've been using Magnific for about two years, and they've consistently stayed one step ahead by regularly updating the platform with the latest AI models and features. They also have a fantastic community, and it's clear they genuinely listen to user feedback, which makes the platform continue to improve over time.

31 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Two years together — thank you! Staying one step ahead is only possible because of feedback like yours, so this one's a team effort. Here's to many more updates! 🚀💛

Rated 1 out of 5 stars

Unlimited isn’t actually unlimited

Unlimited isn’t actually unlimited

I purchased the annual Business plan because it was advertised as including Unlimited access for eligible models. I chose the annual subscription specifically for that reason.

After only about two weeks of normal use, my Unlimited access was completely disabled.

Support replied that Unlimited had been “paused” due to the Fair Use Policy or possible violations such as automation, account sharing, or reselling. However, they did not specify which rule I had allegedly violated or provide any evidence.

What concerns me most is that Magnific’s own documentation states that when Fair Use is reached, Unlimited generations should continue with reduced speed, not be completely disabled.

If Unlimited can be removed after only two weeks under undisclosed criteria, then it is not truly unlimited.

I have asked support to:
• explain exactly which rule I supposedly violated;
• provide evidence for their decision;
• restore my Unlimited access, or issue a full refund if they cannot provide the service that was advertised.

I will update this review once the issue is resolved. I hope the company handles this fairly.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

"Magnific is amazing

"Magnific is amazing! Its complete generative AI ecosystem and high-quality upscale transform any image into a cinematic masterpiece. Kudos to the team for revolutionizing visual creation and exceeding all expectations!"

30 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Wow, thank you! "Cinematic masterpiece" just became our new favorite phrase — the team is doing a happy dance! 🎬💃✨

Rated 1 out of 5 stars

These fraudsters actually get zero stars!!!!

This should read zero stars to accurately reflect the quality of their service and most of their customer service agents. Since being acquired by Magnific, they have been committing fraud outright and getting away with it.

From selling service with unlimited features, that are capped but never detailed as to how or when, or at what threshold, only know you will find yourself working on a professional project, with your "priority render" access being stopped and finding yourself being dropped down to the 100% failure rate server.

From there, all you will get is image and animation failures 100% of the time, where no matter how many adjustments you make to the prompt it continues to do the same thing over and over, and as you continue to try and fight with their garbage service (and Magnific throttles you down and places you on the restricted access not the Ai services like Seedream or Kling), you will suddenly find yourself shut off from their bogus "unlimited service" you were charged for, and your only remaining option is to use up all your credits to continue to be able to use your paid subscription at all.

They will not provide any aid in correcting this, or provide any type of proof or statistics to show you are somehow violating their "unfair use" policy, which was never stated upfront, and you never hear about until this happens, as if you are hogging their bandwidth while trying to get one usable image or video for your movie trailer.

Run, don't walk, away from this company!!! Read the reviews, it will happen to you!

27 July 2026
Unprompted review
Rated 4 out of 5 stars

I love it so far

I love it so far, very helpfull instrument to create and perform, I know for sure it will get better and better, thanks

30 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you! Better and better is the plan — glad to have you along for the ride! 🚀✨

Rated 1 out of 5 stars

Never every buy a Magnific subscription…

I hope whoever's reading this would never purchase anything from em, I purchased a Magnific subscription through their website using my Master card. The payment was successfully deducted from my account, but the subscription was never activated

I contacted support and provided every detail they requested, including the transaction date, amount, card details, account email and payment screenshot. Since then, I have received no proper response or resolution.

It has now been almost a full day, and I’m still left without the subscription I paid for and without any confirmation of a refund and now they're not even replying

This is extremely frustrating and disappointing. I expect Magnific to either activate my subscription immediately or refund the full payment. They've Extreme Shi*ty Support and services

29 July 2026
Unprompted review
Magnific logo

Reply from Magnific

We're so sorry about this — please share your ticket number so we can escalate and resolve it right away

Rated 5 out of 5 stars

ever ready

ever ready, i like make ads images

29 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Love that! Keep those ads coming — thank you! 🚀

Rated 1 out of 5 stars

After 8 Years on Freepik, I Can't Recommend Magnific

I was a Freepik customer for nearly **eight years**, and during that time I rarely needed to contact customer support because the service simply worked. On the few occasions I did need assistance, I always received a helpful response within about 24 hours.

Unfortunately, my experience since the transition to Magnific has been the complete opposite.

Customer support has been slow, incomplete, and frustrating. I've had to contact support multiple times, including regarding emails stating that my account was suspended—even though it wasn't. Getting clear answers has been difficult, and responses often fail to address the actual questions being asked.

My biggest concern has been the credit system. My account went from **150k credits to 32k credits in a single day after creating only two videos**. I repeatedly asked for an explanation of how the credits were calculated and consumed but was unable to get an answer for an entire year, only received a report for 1 past month. As someone who used Freepik extensively for years without ever running into these kinds of issues, this was both surprising and disappointing.

The website navigation is also far less intuitive than what I had become accustomed to, making the overall experience more cumbersome.

I'm not a new user learning the platform—I used Freepik on a daily basis for years before the transition. Based on my experience so far, the move to Magnific has been a significant step backward in both customer support and user experience.

My prepaid subscription runs through February 2027, but unless there are substantial improvements in transparency, customer support, and usability, I do not plan to renew and will be looking for another provider.

I sincerely hope Magnific takes customer feedback seriously, because there is tremendous potential here. At present, however, I cannot recommend the service based on my experience.

28 July 2026
Unprompted review
Magnific logo

Reply from Magnific

We are sorry to hear you feel this way. Please share your ticket number so we can escalate your credit case and get you the full explanation you've been asking for.

Rated 5 out of 5 stars

Excellent features

Excellent features, my go to all in one website on the internet.

28 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you so much! Being your go-to all-in-one site is exactly what we aim for — more features coming soon! 🚀

Rated 5 out of 5 stars

good picture create

Create a very good picture

28 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you! Glad you're creating great pictures with us — can't wait to see what you make next! 🎨

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look