Magnific Reviews 

2,877
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 411 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the platform easy to use and intuitive, appreciating its powerful tools for creative projects. Reviewers often highlight the product's ability to produce high-quality, realistic results quickly, especially for image editing and motion transfer features. However, some customers also noted significant dissatisfaction with customer service, reporting unresponsiveness and a lack of support when issues arose. A few other people also felt that there were problems with their subscriptions, such as plans showing as free despite payment, or accounts being shut down unexpectedly. Additionally, some users found the product's performance inconsistent, with tools failing to deliver or experiencing slow processing times and a challenging website navigation.

What people talk about most

User experience

Reviewers highlight ambiguous aspects of user experience, with many praising the platform's ease of use,... See more

Product

Users describe ambiguous interactions with the product, with many reviewers praising its AI tools for image... See more

Subscription

Customers had ambiguous experiences with subscription, with many reporting issues such as unexpected... See more

Website

Customers consistently note ambiguous experiences with the website, with some expressing satisfaction with... See more

Customer service

People report negative experiences with customer service, often describing it as slow, incomplete,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been really impressed with Magnific! The quality is amazing, and the AI creates stunning results. My favorite feature is the motion transfer—it can copy the movements from a reference video and... See more

Company replied

Rated 5 out of 5 stars

There are several excellent tools on the market. I chose the one that met my needs at the time; it generated the result in 5 minutes, and it was simply perfect on the very first try!

Rated 5 out of 5 stars

I have tried nearly every AI image app online, and by far Magnific is the best at maintaining the original while altering it only as specified in your prompt. I highly recommend it for those who want... See more

Company replied

Rated 5 out of 5 stars

Easy to use, and now with the added AI edit feature it is even easier to use. Been using this image site before the rebrand and will continue to use it in the future.

Company replied


Company details

  1. Software Company
  2. Film and Video Producer
  3. Photo Restoration Service
  4. Video Editing Service
  5. Video Production Service

Written by the company

Magnific (formerly Freepik) is an AI creative platform built for professional teams and individual creators. Founded in 2010, it now reaches over 100 million monthly visits and more than 1 million paid subscribers. The platform integrates AI tools for image, video, and audio creation, with precision camera and lighting controls, 3D environments, exclusive upscaling technology, and a library of 250M+ creative assets. Its collaborative canvas, Spaces, supports end-to-end team production without losing precision or brand consistency. Magnific serves enterprise marketing teams, creative studios, production agencies, and independent professionals worldwide.


Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.6

All reviews

(2,877)

554 reviews in the last 12 months

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Rated 1 out of 5 stars

Withholding legitimately earned earnings with no appeal process

I had a contributor account with Magnific that was suspended due to an unintentional copyright violation. I accept that decision and am not disputing it.

However, I had €600 in pending earnings from sales made before the suspension. I requested that this amount be released, explaining my situation as someone based in Gaza who has lost significant financial stability this past year. Magnific’s Copyright Department responded that all earnings would be frozen regardless of circumstances, and confirmed the decision was final with no appeals process offered.

I understand companies need clear copyright policies, but €600 in legitimately earned income being withheld entirely, with no review process and no consideration of individual circumstances, feels disproportionate.
Case 01563593

3 August 2026
Unprompted review
Magnific logo

Reply from Magnific

Your case is being reviewed and you will be contacted regarding the same.

Rated 5 out of 5 stars

Productivity

Easy access and and more productive deliverables

3 August 2026
Unprompted review
Magnific logo

Reply from Magnific

Thanks a lot! "More productive deliverables" is music to our ears — keep creating! 🎶✨

Rated 5 out of 5 stars

Great service

Great service, has free tier, image generation is good as well

2 August 2026
Unprompted review
Magnific logo

Reply from Magnific

Thanks so much! Free tier fans are our favorite kind of fans — enjoy creating! 🎉

Rated 5 out of 5 stars

The App can do many things can do image…

The App can do many things can do image , very nice 3D , Stock images , Video and many advance item i haven explore yet

2 August 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you! And there's still more to explore — happy adventuring! 🗺️✨

Rated 5 out of 5 stars

Excellent experience they have good…

Excellent experience they have good stock visuals and the AI tools are also awesome to use with affordable and reasonable price!

2 August 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you so much! Stock + AI + fair price = the trio we work hard for — enjoy! 🙌✨

Rated 5 out of 5 stars

I have tried nearly every AI image app…

I have tried nearly every AI image app online, and by far Magnific is the best at maintaining the original while altering it only as specified in your prompt.
I highly recommend it for those who want to retain the original image integrity, and make small adjustments.

2 August 2026
Unprompted review
Magnific logo

Reply from Magnific

Wow, thank you! Keeping your image's soul intact is exactly what we obsess over — happy upscaling! 🔍✨

Rated 5 out of 5 stars

Fantastic

Fantastic. I loved it. Always been a company supporter; Freepik's been with me for a long, long time. Now it's even better: 2 birds, 1 stone. Keep up the good work

2 August 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you for all those years with us! Two birds, one stone — and many more to come. 🐦🐦💛

Rated 1 out of 5 stars

Formal Complaint

Formal Complaint – Failure to Complete Confirmed Refund

Dear Magnific Support Team,

I am submitting this formal complaint regarding the automatic renewal of my subscription and the refund that your company officially confirmed.

Immediately after the renewal charge, I contacted your support team and requested the cancellation of my subscription, as I did not authorize or intend to continue the subscription.

After reviewing my request, your support team expressly informed me:

“Therefore I’m glad to inform you that your last payment has been refunded and your subscription cancelled. Please be patient as it may take between 5–10 working days until the money reaches your account.”

In addition, I received another official email from Magnific stating:

“Your Magnific subscription has ended.”

and

“Your subscription has officially ended.”

Based on these official communications, I reasonably understood that:

* my subscription had been cancelled;
* my last payment had been refunded;
* the refund would reach my credit card within 5 to 10 business days.

However, my credit card issuer (XP Bank / Visa) has now informed me that the disputed charge will be reinstated.

According to the bank, this decision was based on documentation submitted by the merchant indicating that the transaction was a recurring subscription.

I do not dispute that the original charge resulted from a recurring subscription. However, this does not reflect the complete sequence of events.

After my cancellation request, your company officially confirmed that my subscription had been cancelled and that “my last payment had been refunded.”

For this reason, I formally request that Magnific:

1. Confirm whether the refund was effectively processed.
2. Provide documentary evidence of the refund.
3. Provide the ARN (Acquirer Reference Number), Refund ID, or any equivalent refund tracking number.
4. Provide the refund processing date.
5. Provide any documentation or communication submitted by Magnific to the acquiring bank, Visa, or my card issuer regarding this transaction.

If the refund has already been processed, as stated in your official email, I request that you provide the necessary documentation so that my bank can locate and recognize the refund.

If, for any reason, the refund has not yet been completed, I request that Magnific immediately complete the refund in accordance with the commitment made in your official communication.

I am attaching:

* your email confirming that “my last payment has been refunded and my subscription cancelled”;
* your email confirming that “my subscription has officially ended”;
* my bank’s response informing me that the charge will be reinstated.

I hope this matter can be resolved promptly and amicably. However, if necessary, I will rely on this documentation in the appropriate consumer protection channels to protect my rights.

I appreciate your prompt attention and look forward to your response.

Kind regards,

Alyson Reis

1 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Hi Alyson, thank you for laying this out so clearly — we're sorry for the confusion and stress this has caused. If our team confirmed a refund, we want to make sure it's fully traceable on your end. Please reply to your existing support ticket (or email us referencing this review) and we'll personally verify the refund status and provide the tracking documentation you've requested, including the ARN if available. We're committed to resolving this properly.

Rated 5 out of 5 stars

just trying it now

just trying it now, but so far... so good. very intuitive, user friendly- Good results atfirst try

1 August 2026
Unprompted review
Magnific logo

Reply from Magnific

Thanks so much! Great first impressions are the best — welcome aboard! 🚀

Rated 5 out of 5 stars

Incredible box of tools!

The most incredible box of tools for designers in entire world! I love!

31 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you! We'll keep the toolbox stocked and shiny just for you — happy designing!

Rated 5 out of 5 stars

I love it

I love it. I've been using for a long time. It's great pleasure. Appreciate it. Thanks a lot Guys!

31 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you for sticking with us all this time! The pleasure is all ours — keep creating! 💛✨

Rated 5 out of 5 stars

I've been using Magnific for about two…

I've been using Magnific for about two years, and they've consistently stayed one step ahead by regularly updating the platform with the latest AI models and features. They also have a fantastic community, and it's clear they genuinely listen to user feedback, which makes the platform continue to improve over time.

31 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Two years together — thank you! Staying one step ahead is only possible because of feedback like yours, so this one's a team effort. Here's to many more updates! 🚀💛

Rated 1 out of 5 stars

Unlimited isn’t actually unlimited

Unlimited isn’t actually unlimited

I purchased the annual Business plan because it was advertised as including Unlimited access for eligible models. I chose the annual subscription specifically for that reason.

After only about two weeks of normal use, my Unlimited access was completely disabled.

Support replied that Unlimited had been “paused” due to the Fair Use Policy or possible violations such as automation, account sharing, or reselling. However, they did not specify which rule I had allegedly violated or provide any evidence.

What concerns me most is that Magnific’s own documentation states that when Fair Use is reached, Unlimited generations should continue with reduced speed, not be completely disabled.

If Unlimited can be removed after only two weeks under undisclosed criteria, then it is not truly unlimited.

I have asked support to:
• explain exactly which rule I supposedly violated;
• provide evidence for their decision;
• restore my Unlimited access, or issue a full refund if they cannot provide the service that was advertised.

I will update this review once the issue is resolved. I hope the company handles this fairly.

31 July 2026
Unprompted review

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