Mafia Bikes Reviews 

215
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I am now on day 9 past the original expected delivery date. I cannot get anyone from Mafia to refer me to a manager. They keep emailing me telling me the logistics manager is working on it, but nothin... See more

Rated 5 out of 5 stars

Mafia Bomma free-wheel hub failed - the support guys sent parts immediately but unfortunately didn’t fix the issue. A second call and dealt with Danny (the manager) - extremely friendly and helpful -... See more

Rated 1 out of 5 stars

Poor service, sent wrong colour, bike arranged for collection to be told they won't come as arranged. So now we have to wait another day. Bad attitude and to top it off, they won't send the correct... See more

Company replied

Rated 1 out of 5 stars

Pure shoddy quality bikes, avoid at all costs. Aftersales service is a joke, you'll get no help from them whatsoever. If you want a rusty crappy bike with cheap components then hit their website and... See more

Company details

  1. Bicycle Store

Written by the company

Formed in 2009 and assembled from a collective crew of passionate and dedicated bike enthusiasts and professional riders, Mafiabikes has been at the pinnacle of BMX innovation ever since. With a non-elitist approach and the motto of ‘kids on bikes’, our aim has always been to ensure exciting up-to-the-minute designs, unrivaled performance and affordable prices that attract and inspire like-minded people to get involved in stunting bikes. Most of the bikes that we sell are focused at entry to mid-level, but we have always offered hi-end aftermarket parts such as frames, handlebars, forks, seats, grips and bikes, for those who want to push their limits a little further


Contact info

2.7

Poor

TrustScore 2.5 out of 5

215 reviews

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No recent history of asking for reviews

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2.7

All reviews

(215)

9 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible experience

Terrible experience. Took four weeks to have working bike.

Got a BMX for my son for his 13th. It arrived with a scratch on the forks. It was not possible to assemble it as the top cap bolt was faulty. We were sent a replacement bolt which was also faulty. So they sent some new forks, thinking that was the problem. But they sent the wrong shaped forks, and the wrong colour. So they didnt work. BUT, the top cap bolt did finally work with the original forks. So good to go, pumped up the tyres, but rear tyre was faulty, with a big bulge. So wheel would not turn. So then had to be sent a new rear tyre. The whole thing was a comedy of errors. About four weeks after my son's birthday we finally have a working bike. And I am an experienced cyclist with my own workshop. I would never buy from them again.

...post script. You can see the mafia bikes comment back. They are right to say hey sent all these things. I appreciate the goodwill gestures. But they avoid the point that they still sent a faulty bike. A scratched bike. Then a faulty top cap. Then the wrong forks. And it took several weeks for this all to lead to a working bike. The tone of their response to my comments matches the tone of a lot of their Comms to us. I love bikes. I have a load of them. I support Uk bike companies. But this is the only time I have had so many issues with a new Bike. I don’t understand why they are just trying to make out I was ungrateful for their efforts. It is quite reasonable to expect a working bike. With unscratched Paint. Tyres that have been inflated to check they are not faulty. And the right and working replacement products. The inability to be sympathetic to my experience may be at the heart of the issue.

23 April 2018
Unprompted review
Mafia Bikes logo

Reply from Mafia Bikes

Hi Micheal

Sorry you feel you had terrible experience.

Derek sent you a top cap for your forks, some stickers, tattoos, and some touch up paint with a Justice Mafia t-shirt all free of charge as a good will gesture asking that you get a qualified bike mechanic to fit it.
You then call to say it was wrong, so we then sent you another top cap to you alongside some brand new forks.

6 days later we then sent you a new tire for your bike too.

If you are not happy please call through to the office and ask to speak to Danny (manager)

Rated 5 out of 5 stars

Clear detailed information throughout…

Clear detailed information throughout the site.
Simple navigation and decent choice with clear detail of the differences between bikes.
Purchase process simple and efficient and the same with delivery.
Great Bike and my son and daughter built it without a problem rather than wait for me to get home !!!
Excellent service - recommended.
M.Smith

23 April 2018
Unprompted review
Mafia Bikes logo

Reply from Mafia Bikes

thanks Matt

Rated 5 out of 5 stars

Very good service

I ordered the bmx accidentally however the service I went through to return the bike was very easy and understandable. Would recommend. Trust worthy service

23 April 2018
Unprompted review
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Reply from Mafia Bikes

Thank you Oli!

Rated 5 out of 5 stars

Amazing bike

Amazing bike, my boyfriend absolutely loved his birthday present :) Will definitely buy from here again

23 April 2018
Unprompted review
Mafia Bikes logo

Reply from Mafia Bikes

Thank you Emily! Happy Birthday to your boyfriend too!

Rated 2 out of 5 stars

The bike came with rust and corrosion…

The bike came with rust and corrosion in couple places and everything was too tight and damaged the threads. No quality finish like in the clip 2 which I purchased earlier.

23 April 2018
Unprompted review
Mafia Bikes logo

Reply from Mafia Bikes

Hi Piotr

Can you please email info@mafiabike.com

we would like to see all this

Kind Regards

Customer service

Rated 4 out of 5 stars

Review of service

Easy to order, speedy delivery and in excellent condition on arrival - would definitely order again

23 April 2018
Unprompted review
Mafia Bikes logo

Reply from Mafia Bikes

thanks Nicola :)

Rated 5 out of 5 stars

I’ve been riding BMX for over 17 years…

I’ve been riding BMX for over 17 years and I wanted to buy my six year old son a tidy BMX.

I am extremely pleased with my purchase and the price £110! You couldn’t get better for the price.

The only difference between the Mafia bike and other more expensive brands is that the more expensive brands may come with a 3 peace crank but my boy doesn’t require it.

Overall excellent little BMX and amazing value.

My son is very happy jumping off kickers

23 April 2018
Unprompted review
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Reply from Mafia Bikes

Thats what we do this for "kids on bikes" and now "adults on bikes" too

thank you Tim and hope your little one is shredding his BB kush!

Rated 5 out of 5 stars

Its a good sarter bike

Its a good starter bike . Quality is on par with many haro and mongoose bikes ive had in the past. Out of the box its easy to build . Dont expect pro level parts for less than 300 pounds .. its never gonna happen .
Thanks mafia

23 April 2018
Unprompted review
Mafia Bikes logo

Reply from Mafia Bikes

cheers dude!

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