Mafia Bikes Reviews 

215
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I am now on day 9 past the original expected delivery date. I cannot get anyone from Mafia to refer me to a manager. They keep emailing me telling me the logistics manager is working on it, but nothin... See more

Rated 5 out of 5 stars

Mafia Bomma free-wheel hub failed - the support guys sent parts immediately but unfortunately didn’t fix the issue. A second call and dealt with Danny (the manager) - extremely friendly and helpful -... See more

Rated 1 out of 5 stars

Poor service, sent wrong colour, bike arranged for collection to be told they won't come as arranged. So now we have to wait another day. Bad attitude and to top it off, they won't send the correct... See more

Company replied

Rated 1 out of 5 stars

Pure shoddy quality bikes, avoid at all costs. Aftersales service is a joke, you'll get no help from them whatsoever. If you want a rusty crappy bike with cheap components then hit their website and... See more

Company details

  1. Bicycle Store

Written by the company

Formed in 2009 and assembled from a collective crew of passionate and dedicated bike enthusiasts and professional riders, Mafiabikes has been at the pinnacle of BMX innovation ever since. With a non-elitist approach and the motto of ‘kids on bikes’, our aim has always been to ensure exciting up-to-the-minute designs, unrivaled performance and affordable prices that attract and inspire like-minded people to get involved in stunting bikes. Most of the bikes that we sell are focused at entry to mid-level, but we have always offered hi-end aftermarket parts such as frames, handlebars, forks, seats, grips and bikes, for those who want to push their limits a little further


Contact info

2.7

Poor

TrustScore 2.5 out of 5

215 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.7

All reviews

(215)

9 reviews in the last 12 months

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Rated 2 out of 5 stars

Bought a mafiabikes kush 2 + in chrome…

Bought a mafiabikes kush 2 + in chrome about a year ago left in under the roof of our
Shed where it was fully under the roof. Rode it a few times and then went on holiday for about 2 weeks. Come back and not only had the chain and the brakes rusted th frame and the bars aswell. This just shows the bad quality of chrome used in the making. The chrome was the most expensive colour of the model. Not buying from them again.

3 September 2019
Unprompted review
Rated 1 out of 5 stars

Bought a mafia jump bike for my 14 yr…

Bought a mafia jump bike for my 14 yr old its only 3 mnths old and the headset and crank are clicking and grinding there are sighns of rust on what looks like cheap and nasty fixing bolts all over bike i keep it in garage wash and dry after use....for the money i paid this is not acceptable....do not waste your money.. you are paying for halfords quality bikes at quadruple the price.

20 June 2019
Unprompted review
Rated 5 out of 5 stars

never had a problem with the bike it is…

never had a problem with the bike it is amazing, I had good service and I've had this bike for 3 years and never had to replace the parts on it and I ride it every day. awesome guys keep up the great work everybody except for parents have a mafia bike In my family and I have 5 siblings

29 May 2019
Unprompted review
Rated 5 out of 5 stars

Mafiabikes are the best bikes on the…

Mafiabikes are the best bikes on the planet! They are affordable and very strongly built. The hitmain bmx is indestructible. I recommend anybody weather your a starter or a top pro to go on mafiabikes.com rn and order yourself a bmx.

15 April 2019
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, great customer service. Danny & Kia could not be more helpful and courteous. Great bike arrived on time , had a problem later down the line and the boys immediately put it right. Very satisfied customer and thoroughly recommend. Many thanks

11 April 2019
Unprompted review
Rated 1 out of 5 stars

STAY AWAY

STAY AWAY. I bought a BMX for commuting and this was my fourth bmx.
Straight out and riding it for 2min, noticed that the front wheel is making a grinding noise. THE BEARINGS HAD NO GREASE!. What a joke.
The bottom bracket axel is bent. Chain tension increases and decreases as you pedal because of this. The chain snapped after 6 months.
After 8 months the rear wheel hub is disintegrating. The bearings are just gone.
The tyres are so soft that every single small piece of glass just goes through and you need to repair inner tubes at least 2 times a week

I AM USING THIS JUSt FOR COMMUTING!. If you take the bike to a skate park it will disintegrate on the first jump.

2 March 2019
Unprompted review
Mafia Bikes logo

Reply from Mafia Bikes

we have a warranty procedure for you to follow to get your self sorted.
Please contact us to at least give us the opportunity to help you.

Rated 1 out of 5 stars

DO NOT WASTE YOUR MONEY.Wished I had read the reviews before I…

Wished I had read the reviews before I purchased for my son.Purchased for Christmas 2018 and within weeks the left peddle continuously came loose. Contacted Mafia who informed me that usless we have had the bike serviced/checked by a professional comapnay within one week of purchase the warrenty is void.Why on earth would anyone pay £370 for a bike, then pay out for a service 1 week later!
After sales service is shocking, they get your money then they have no interest.
My son wanted to personalise his bike and buy the parts from Mafia.....they won't get another penny out of me.

26 February 2019
Unprompted review
Rated 5 out of 5 stars

MIxed experience for me, but it is what it is...an entry level bike

MIxed experience for me. I brought a Mafia Blackjack D jump bike and it seems they dont assemble them properly in the factory. The crank arm had been tapped so that the pedal went in at an angle . I called them at the factory filled in the form and they are sending me a new crank and pedal. Now either the cranks and bottom bracket have not been put on properly or something is wrong . I keep hearing popping noises from the bottom bracket and consequently the chain tension has gone , reading here this is a common problem with their bikes. I brought this bike with the intention of changing most of the components. So heres hoping the frame doesnt rust because I brought it for the frame. It is what it is I guess. A Haro equivalent of the same bike would have cost me £200.00 more. But I cant complain about the customer service as they were quick to reply to any problem I have had
Update . I just received 2 new cranks Bottom bracket and 2 new pedals. So im changing my review to 5 stars. Prompt service. I cant fault them from the experience Ive had.

19 December 2018
Unprompted review
Rated 1 out of 5 stars

BEWARE OF THIS COMPANY

BEWARE OF THIS COMPANY - TERRIBLE BIKES AND EVEN WORSE
CUSTOMER SERVICES.

BIKE HAD RUST SPOTS WITHIN TWO DAYS, EVEN THOUGH IT WAS KEPT INSIDE AND WE HAD NO RAIN THIS SUMMER AT ALL.

REAR HUB NOW FAILING, SO CANNOT PEDAL.

COMPLETE WASTE OF MONEY - DO NOT BUY FROM HERE

22 September 2018
Unprompted review
Rated 1 out of 5 stars

Poor quaility bikes and even worse customer service.

Brought a bike from this company on 2/8/18. Already it has 12 points of rust over the bike. I contacted mafiabikes about this and all they said was it’s not a warrety issue as it’s down to lack of care and maintenance. 1 the bike has been kept indoors. 2 it’s been ridden twice. 3. How much and what maintemce should be done to a brand new bike in 6 weeks. There customer service is terrible. I first contacted by email and got a copy and pasted reply so I rung them as was abruptly told go online and fill out the warrenty form which I did, there response was as above lack of manitence. Since this I have sent numerous emails and still got the same response. Seeing as I paid through PayPal I thought I would open a case and hit them where it hurts in there bank account. Even after losing £199 to PayPal while case is open they still ha ethe exact same response. After taking some advise i states I will be enforcing my consumer rights and issuing a letter to that fact stating how they are in breach of contract under consumer law. I got a little further they now said send the bike back at my own cost they will inspect and refund me an amount they deemed fair. I politely turned down this offer knowing full well they would offer me a stupidly low amount as a refund and I would either have to take that or pay for my bike to be returned to me. Thankfully I’m not as stupid as they think I am. I’m now holding out for either a full refund and they paying for the return of the bike or a sizeable refund to go towards buying a good quaility bike which I was lead to believe they sell. Just a same I can’t upload the pictures to back up my complaint.

12 September 2018
Unprompted review
Rated 1 out of 5 stars

Pure shoddy quality bikes

Pure shoddy quality bikes, avoid at all costs. Aftersales service is a joke, you'll get no help from them whatsoever. If you want a rusty crappy bike with cheap components then hit their website and get ordering nasty Chinese rubbish.

11 September 2018
Unprompted review
Rated 4 out of 5 stars

good bike, bad brakes

just bought the madmain and the brakes where squeeking so I have loosened them but its a problem with the spring because when a brake it is not going back its just staying there and rubbing against the rim so I had a look but couldn't find the spring

22 July 2018
Unprompted review
Mafia Bikes logo

Reply from Mafia Bikes

Hi Tom,

Thanks for the review.

Please visit our help form here and we can look into the issue for you.

www.stomp-group.com

Kindest Regards
mafiabike

Rated 4 out of 5 stars

bikes are good but small issue

bikes are good, downside is my forks were faulty and bent so had to request a replacement. They do get sent out in black which is a downside but its because most of the madmain's come with black forks so they can afford to replace some. Overall these are great bikes, dont believe what the celebrities tell ya! there wrong!
Thanks MafiaBikes and a special thanks to Derek for responding very fast!

3 July 2018
Unprompted review
Rated 4 out of 5 stars

charged purple hitmain

Bought a charged purple hitmain frame last year. It came next day. Did have a few minor marks but was discounted in first place so wasn’t too fussed. It rides lovely tbh as a Bmx should. Not ridden many better frames and a lifetime warranty. Can’t go wrong. When this one has served its time I’ll defo get another. Hopefully still doing chrome ones when the time comes. Oh n derek at mafia who I dealt with was sound. Don’t believe all you hear is all I can say.

30 May 2018
Unprompted review
Mafia Bikes logo

Reply from Mafia Bikes

HI Luke,

Thanks for the lovely message.

Please feel to message us anytime.

:)

Kindest Regards
mafiabike

Rated 5 out of 5 stars

Best bmx bike I've ever had great

Best bmx bike I've ever had great
Bike the kush 2 5 star bike

7 May 2018
Unprompted review
Mafia Bikes logo

Reply from Mafia Bikes

HI Lisa,

Thank you very much for reviewing us.

Please let me know if I can help with anything at all.

Kindest Regards
mafiabike

Rated 5 out of 5 stars

Excellent

Excellent, bike arrived in perfect condition with only minimal assembly required.

2 May 2018
Unprompted review
Mafia Bikes logo

Reply from Mafia Bikes

Thanks for the kind words Gemma,

Pease send us a message anytime.

:)

Kindest Regards
mafiabike

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