I called up Customer Support to find out whether the item I ordered would arrive before Xmas, and they could not tell me more than was written on web site (delivery within 2-3 weeks). Not very useful,... See more
Company replied
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Fast spedition and punctual, reliable delivery. I had to contact the spedition as I erroneously clicked a wrong delivery date but it was handled well. The couch arrived in perfect condition and I am... See more
Company replied
Thank you for delivering everything perfectly. We are so pleased with our Kartell products and we absolutely love our Seletti lamp! We will be ordering again soon. THANK YOU!
Company replied
400068145 - this is my order. Can I get reply about delivery please and I woud change review. Seems telefone isnt active. Changed:)
Company replied
Company details
About Madeindesign
Written by the company
Tutto l'arredamento design delle più grandi marche: Kartell, Hay, Fermob, Petite Friture, Alessi, Muuto... con Made in Design, la boutique online per arredare la vostra casa.
Made In Design vi permetterà di esprimere il vostro stile con gusto con un’ampia selezione di mobili design, lampade, oggetti per la tavola, decorazione, divani, sedie, tavoli, poltrone creati dai più grandi designer (Stark, Tom Dixon, Karim Rashid, Marcel Wanders ...).
Made In Design
Written by the company
- Le nostre garanzie
- Soddisfatti o rimborsati / Spedizione in 48h/72h per i prodotti in stock / Più di 30.000 prodotti
Contact info
32 espace comboire, 38130, Echirolles, France
- 0272537264
- contatti@madeindesign.com
- www.madeindesign.it
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Madeindesign
Hello Mattia,
Thank you so much for the kind words!
We are thrilled to hear that you had such a positive experience with our support team. Providing a seamless and high-quality customer experience is at the heart of what we do at Made in Design.
We look forward to accompanying you on your next design project!
Best regards,
Clara, customer service
Quick spedition, great product
Fast spedition and punctual, reliable delivery. I had to contact the spedition as I erroneously clicked a wrong delivery date but it was handled well.
The couch arrived in perfect condition and I am very happy with the purchase.
6 February 2026
Reply from Madeindesign
Hello Heli,
Thank you so much for your wonderful feedback!
We are thrilled to hear that you are happy with your new couch and that it arrived in perfect condition. We also appreciate you mentioning the delivery process, we know that mistakes with dates can happen, and we are glad our team was able to step in and handle it smoothly for you.
Reliability is key for us, and knowing you had a great experience from purchase to delivery is the best reward. Enjoy your new couch!
Best regards,
Julie, customer service
Unacceptable Delivery Condition & Repeated Delays & No Response — Ticket #1393732
I ordered a Vibia Flamingo Mini lamp in December and had an extremely poor experience. Delivery was delayed three times, customer service never replied (ticket #1393732), and phone lines are always busy.
When the package finally arrived, it was torn, open, dirty, and badly damaged. I had to accept it with reservation and record an unboxing video to protect myself. I also had to cancel and reschedule an electrician, causing extra costs.
For a premium design retailer, this level of service is unacceptable. I am still waiting for any response or accountability from Made In Design.
13 January 2026
Reply from Madeindesign
Hello,
We are very sorry for the inconvenience you experienced, particularly regarding the transport issue and the condition of the parcel on delivery.
During the holiday period, processing times can unfortunately be longer than usual, which may explain the delay in handling your request. Our customer service team contacted you last Thursday, and we are currently awaiting your reply in order to finalise and close the case.
Please accept our apologies for the frustration caused, and we remain at your disposal to resolve the situation as soon as we receive your feedback.
Best regards,
Julie, customer service
No light delivered, no refund, no communication.
No light delivered, no refund, no communication. Beyond frustrating and will need to go through PayPal to see if I can reverse payment.
5 January 2026
Reply from Madeindesign
Hello Julie,
We are very sorry for the inconvenience caused.
Unfortunately, there was an issue with Chronopost and we did not receive any tracking information for your delivery. A claim has been submitted to the carrier, and a refund request has already been initiated.
The refund will be processed as soon as possible. Please accept our apologies for the lack of communication and the frustration this situation may have caused.
Best regards,
Julie, customer service
Very nice design
Very nice design. The removable table top can be turned upside down when it rains and can be used as turning table.
5 September 2025
Reply from Madeindesign
Hello Kelly,
Thank you for your review!
We’re thrilled that you love the design of your table and its versatile removable top feature, perfect for rainy days.
Best regards,
Julie, customer service
A disaster company
I have placed an order June 18th and I still haven’t received it. Nobody can tell me when I will receive it.
I will never buy anything from you again and I will say to anybody I know to avoid you.
2 August 2025
Reply from Madeindesign
Hello,
We are very sorry for the delivery issue and the long delay caused by the carrier. Our delivery service contacted you today to clarify the situation, and we understand you refused the delivery as it arrived too late. A refund request has already been processed so that you will be reimbursed quickly.
We regret the inconvenience and thank you for your feedback, which helps us improve.
Best regards,
Julie, customer service
Perfect Delivery
Thank you for delivering everything perfectly. We are so pleased with our Kartell products and we absolutely love our Seletti lamp! We will be ordering again soon. THANK YOU!
25 February 2025
Unprompted review
Reply from Madeindesign
Hello,
Thank you so much for your wonderful feedback!
We're delighted that you’re happy with your Kartell products and that you absolutely love your Seletti lamp. It’s great to hear you’ll be ordering again soon, we look forward to it!
See you soon on Made in Design!
Clara, Customer Service
Reply from Madeindesign
Hello Artur,
Thank you for your positive review.
We are happy to know that you are satisfied with our services.
We look forward to seeing you again,
Clara, Customer Service
Impeccable customer service
Lots of choice of designer products. Interesting prices and offers. Impeccable customer service. Must try!
20 December 2024
Reply from Madeindesign
Hello Marco,
Thank you so much for your positive review!
We're thrilled that you enjoyed our selection of designer products and found value in our pricing and offers.
It's especially rewarding to know that our customer service met your expectations.
See you soon,
Clara, customer service
Really bad delivery experience
Great buying process, but the delivery with your logistics partner was a nightmare: wrong information about the delivery date, ten days in storage without delivery. After five days of staying at home all day waiting and six complaints with the madeindesign service hotline, DB Schenker delivered without noticing me to another address (I don't know where) > marked as delivered at the customer's address in the history.
Phil from the service desk was very caring and helpful but could not change the situation.
Despite the issues, I have not received the items and have received my money back until today. I am still looking for a better resolution process.
23 July 2024
Reply from Madeindesign
Hello,
Thank you for your feedback!
We are very sorry that you had problems with our courier and that we were unable to resolve the situation more quickly. We would like to confirm that your money was refunded as soon as your order returned to our warehouse. We understand your frustration and are doing our best to improve this type of situation in the future.
Best regards,
Clara, customer department
My order arrived late because of the…
My order arrived late because of the miscommunication of the address between Made in Design and the transport company. When opening one of the pieces was damaged. I have reported this to the company but still no response. Hopefully this could accelerate your assistance.
20 July 2024
Excellent product selection but the…
Excellent product selection but the delivery is slow.. very slow
11 May 2024
Reply from Madeindesign
Dear Sandro,
Thank you for your comment, but it's unfortunate to receive a negative review for a service that does not depend on us.
Deliveries in Italy generally go very smoothly; unfortunately, there may be occasional delays for various reasons, and we apologise for any inconvenience this may cause.
Rest assured that we are always striving to provide you with quality service.
We hope to see you again soon to ensure your complete satisfaction.
We sincerely apologise for any inconvenience caused.
Best regards,
Clara - Customer Service
I ordered two high price light bulb the…
I ordered two high price light bulb the 24. April
They have withdrawn the amount from my account the 29. April.
On the web site it notes that the product is
"Disponibile" but after 8 days nothing is happened!!
Not ok. Sorry
24 April 2024
Unprompted review
Reply from Madeindesign
Hello Erik,
We are sorry to learn about your experience and apologise for this inconvenience.
As we have indicated to you by e-mail, this is an error in our stock for this product.
We will refund you as soon as possible.
Best regards,
Marina, Customer Care Service
Reply from Madeindesign
Buongiorno Gianluca,
Grazie per il suo commento!
La soddisfazione dei nostri clienti è sempre la nostra priorità.
A presto,
Marina, servizio clienti
Item does not conform to the description
The item was absolutely not he colour indicated and even though I had to pay the return shipping cost . I believe this to be unfair. Also, the company was not responsive until days later and many emails sent .
6 February 2024
Reply from Madeindesign
Dear Bruno,
We are concerned by your review. Our after-sale team treated your request as a regular return, which are in fact paid.
In the form you chose 'I changed my mind' as the reason for it. No picture has been provided.
If you consider that the presented by the supplier pictures are not accurate, we invite you to send us some made by you. Then we will be able to contact the brand, and if accepted, offer a free return.
In case of any doubt, you can simply reply to our latest message.
EDIT : The item has been refunded on the 13th of February. No return fee has been deducted. Could you please reconsider your note?
Thank you in advance,
Julie, Customer Service
Information on delivery date
I called up Customer Support to find out whether the item I ordered would arrive before Xmas, and they could not tell me more than was written on web site (delivery within 2-3 weeks). Not very useful, but in the end the item did arrive 2 days before Xmas and was delivered in one piece (fragile item)
4 January 2024
Reply from Madeindesign
Buongiorno Nina,
La ringraziamo per aver condiviso la sua esperienza.
Il periodo natalizio è sempre intenso e imprevedibile per le aziende e le compagnie di trasporto, ma abbiamo fatto il possibile per spedire tutti gli ordini in tempo.
A presto,
Marina, Servizio Clienti
Reply from Madeindesign
Hello Merav,
Thank you for sharing your experience!
We are happy to have satisfied you and hope that you will continue to join our community at @made_in_design.
Best regards,
Marina, Servizio Clienti
Reply from Madeindesign
Buongiorno,
La ringraziamo di aver preso il tempo di condividere la sua esperienza, e siamo veramente dispiaciuti di non aver incontrato le sue aspettative.
L'abbiamo contattata in privato per approfondire la sua richiesta.
Cordialmente
Il Team Made in Design
400068145
400068145 - this is my order. Can I get reply about delivery please and I woud change review. Seems telefone isnt active.
Changed:)
3 May 2023
Unprompted review
Reply from Madeindesign
Dear customer,
As indicated on your customer account, this order has been refunded on the 27th of March.
According to the Swiss post, the parcel could not have been delivered, so it has been sent back to us.
We are sorry for any incovenience caused here.
Made In Design Team
Do not buy from this company
Do not buy from this company. I ordered some products 17 weeks ago and they still haven't arrived. NOW want to cancel and get a refund but it's impossible to get though to them - emailed no reply desperate to cancel order as have had to buy products from elsewhere, kept waiting on phone for 1 hour no reply. Go elswhere!
20 July 2022
Unprompted review
Reply from Madeindesign
Dear customer,
We are sorry to hear about your dissatisfaction.
Your refund request has been processed and will be made within few days.
Thank you for your patience.
Kind regards, Made in Design customer service
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