Machine-DRO Reviews 

119
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great overall experience with this company. Customers consistently praise the outstanding build quality of the precision tools, noting that everything arrives securely packaged and fully protected for transit. People find the online purchasing process exceptionally smooth, frequently mentioning the remarkably fast shipping times, reasonable prices, and incredibly reliable assistance provided by the helpful team. However, some reviewers were not entirely happy with occasional delivery delays or frustrating communication issues experienced with external courier services. Consumers also pointed out a few minor practical inconveniences such as missing small installation hardware parts or item descriptions that needed further clarification.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times and... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with well-engineered and... See more

Service

Consumers find service to be exceptionally satisfying, frequently highlighting helpful, informed, and... See more

Price

Reviewers highlight positive aspects of price, expressing strong satisfaction with great and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have always found this company dependable as they sell good quality products. The items always arrive safe and securely packaged. I have just bought an Edge Technology indicator holder off th... See more

Rated 5 out of 5 stars

It’s hard to find a company that has old fashioned customer service. After calling the customer service team , My query was dealt with immediately, I ordered... See more

Rated 5 out of 5 stars

I have had enough of ebay calipers, so decided to try a bit upmarket but not go mad. I bought a set of Machine-DRO's own brand calipers this time. The transaction was easy and the calipers arrived... See more

Rated 5 out of 5 stars

Machine DRO went above and beyond to get me back up and running again after my local DPD depot failed to deliver. Once I alerted them to my problems with the courier they immediately contacted DPD... See more


Company details

  1. Tool Store

Written by the company

At Machine DRO, we specialise in supplying an extensive range of high-quality Digital Readout (DRO) systems for machine tools and woodworking machinery. Our products include our own premium M-DRO brand, alongside trusted names such as Easson, Newall, Mitutoyo, Acu-Rite, and Wixey.With our head office and engineering facilities based in the United Kingdom, we are committed to providing the reliability and durability expected of UK manufacturing, while maintaining highly competitive pricing to meet the needs of our customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

119 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(119)

75 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor service support

I was unable to reset my newly installed 2 axis DRO. I spoke on two occasions to a helpful young lady who promised both verbally and in an email, to get an engineer to call me to offer assistance. One week later I am still waiting for the engineer to call.

24 November 2025
Rated 5 out of 5 stars

Mitutoyo Spare Part

Contacted sales looking for a spare part for an ancient Mitutoyo dial gauge. Within 3-days the part was identified and order placed. Very helpful and efficient staff who go "the extra mile". (Lilith).

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Helpful staff, who took care to ensure the correct replacement part was identified. Once ordered it arrived very quickly.
A very good service indeed.

5 November 2025

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