They don't listen, just hear what they want to hear. We were given the wrong advice, made our situation much worse, and now we are franticly trying to find a solicitor to deal with our original issue... See more
Location
Switch locationBristol House, 40 – 56 Victoria Street, BS1 6BY Bristol, Redcliffe, GB
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See what reviewers are saying
I am deeply grateful for the guidance and support provided by Nelay Joshi during my recent motor trade case. From the outset, Nelay demonstrated an exceptional level of empathy and understanding t... See more
A Very Positive Experience. I had the pleasure of dealing with Sarah E. Green who was handling a case on behalf of my Mother. From day one, Sarah handled everything professionally and efficiently.... See more
Company replied
I have been extremely happy with my case handler Antony Bailey, he has always kept good communication and helped in trying to resolve my claim. He has been very informative and helpful throughout. Wh... See more
Company replied
Company details
Written by the company
We have been providing trusted legal services to our clients since 1972. Our innovative approach, unique mix of expertise and tailor-made technology and our approachable and forward-thinking service leads to practical outcomes for our clients. Our core values of communication, commitment, innovation and accessibility underscore everything we do.
Contact info
Bristol House, 40 – 56 Victoria Street, BS1 6BY, Bristol, Redcliffe, United Kingdom
- 0117 904 6000
4.1
Great
909 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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Excellent and concise advice
Excellent and concise advice from Phoebe Fisher at LD Bristol office.
16 September 2026
Unprompted review
Reply from Lyons Davidson Solicitors - Bristol
Hi Jayne,
Thank you for taking the time to leave us a positive review. We’re delighted to hear that Phoebe provided you with clear and concise advice.
We’ll be sure to pass your kind feedback on to Phoebe. Thank you again for sharing your experience with us.
Kind regards,
Lyons Davidson
Damages claim
Following an accident my insurance company referred me to LDS to pursue a claim for damages.
The case handler assigned to me was Kyle Holtham. He was very courteous, always responding to emails and telephone calls in a prompt and professional manner.
My case is now resolved and, based on my dealings with Kyle Holtham, would have no hesitation is recommending Lyons Davidson Solicitors.
15 September 2026
Unprompted review
Reply from Lyons Davidson Solicitors - Bristol
Hi Hayley,
Thank you for taking the time to leave us such a positive review. We’re pleased to hear that Kyle provided you with courteous, prompt and professional support throughout your claim and kept communication clear along the way.
It’s great to hear that your case has now been resolved. We’ll be sure to pass your kind feedback on to Kyle, and we really appreciate your recommendation.
Kind regards,
Lyons Davidson
Emilie Macey was the second person to…
Emilie Macey was the second person to deal with our case at Lyons Davidson and has guided us at every step since the accident in November 2024. Emilie is a good communicator and kept us up to date with progress through regular phone calls and emails, giving advice and support, clarifying options.
We have been treated as human beings, not just a case number and that has certainly reinforced our belief we were in good hands. Emilie listened to us and gave us time to discuss our concerns and anxieties . Thank you Emilie.
9 September 2026
Unprompted review
Reply from Lyons Davidson Solicitors - Bristol
Hi Deborah,
Thank you for taking the time to share such a thoughtful review. We’re delighted to hear that Emilie has supported and guided you throughout your case, keeping you informed and taking the time to listen to your concerns.
It’s especially lovely to hear that you felt treated with care and as individuals throughout the process. We’ll be sure to pass your kind words and appreciation on to Emilie.
Kind regards,
Lyons Davidson
Good service.
Bethany Chandler helped me navigate the legal maze in settling my claim against another driver. Good service.
8 September 2026
Unprompted review
Reply from Lyons Davidson Solicitors - Bristol
Hi B,
Thank you for taking the time to leave us a positive review. We’re pleased to hear that Bethany was able to guide you through the legal process and support you in settling your claim.
We’ll be sure to pass your kind feedback on to Bethany.
Kind regards,
Lyons Davidson
Unsatisfactory case handling
Our ref: 01620996/00000001/LSC/GR05Kit Tapscott 26.8.50
Lyons Davidson are handling a claim for me, after an articulated lorry smashed into my car, on 27th February 2025.
I am now on my 4th case handler, at least 3 have left.
My case which is, clear cut has not been handled professionally, in fact quite the opposite
I'll know if Lyons Davidson take complaints seriously by seeing my case actually progress towards a final conclusion.
7 September 2026
Unprompted review
Reply from Lyons Davidson Solicitors - Bristol
Dear Kit Tapscott,
We are sorry you are disappointed with the way the claim has been dealt with. We appreciate you would prefer to have had one case handler throughout, but this is not usually possible. We note you have recently been contacted by the supervisor for the file and if you have any specific concerns please raise them with her.
Kind regards
Lyons Davidson
Helpful
Letitia was very helpful, walking me through what was required and the likely outcomes.
12 June 2026
Unprompted review
Reply from Lyons Davidson Solicitors - Bristol
Hi AJ,
Thank you for taking the time to leave us a positive review. We’re delighted to hear that Letitia was helpful and guided you clearly through what was required and the likely outcomes.
We’ll be sure to pass your kind feedback on to Letitia.
Kind regards,
Lyons Davidson
We used LD for a personal injury claim
We used LD for a personal injury claim, and our caseworker, Shelley, was both efficient and helpful when dealing with our enquiries and assembling the evidence for our claim.
28 August 2026
Unprompted review
Reply from Lyons Davidson Solicitors - Bristol
Hi alfabarry,
Thank you for taking the time to leave us a positive review. We’re pleased to hear that Shelley was efficient and helpful throughout your personal injury claim, particularly when responding to your enquiries and gathering the necessary evidence.
We’ll be sure to pass your kind feedback on to Shelley.
Kind regards,
Lyons Davidson
Lyons Davidson experience
Very prompt contact to discuss our case and followed up with progress report throughout.
The entire service and conclusion was completely satisfactory.
25 August 2026
Unprompted review
Reply from Lyons Davidson Solicitors - Bristol
Hi Mrs Cox,
Thank you for taking the time to leave us a positive review. We’re pleased to hear that you were kept updated throughout your case and that you were satisfied with both the service and the outcome.
We really appreciate your kind feedback.
Kind regards,
Lyons Davidson
Traffic accident
We have been dealt with compassion and understanding. Always professional and good advice givenb
15 January 2026
Unprompted review
Reply from Lyons Davidson Solicitors - Bristol
Hi Keith,
Thank you for sharing your experience. It’s lovely to hear that you felt supported with compassion and understanding, while also receiving professional advice throughout your claim.
We’re pleased that you felt well looked after, and we’ll be sure to share your kind feedback with the team.
Kind Regards,
Lyons Davidson
I was referred to this law firm by my…
I was referred to this law firm by my home insurance legal aid policy, apparently my case didn't meet the legal assistance policy criteria, but would be more than happy to represent me if I paid them £12k.
8 July 2026
Unprompted review
Reply from Lyons Davidson Solicitors - Bristol
Good afternoon
Good afternoon
While I appreciate that it is disappointing that we were unable to assist you I am satisfied that the reason for this was explained to you i.e. the claim that you wish to bring does not satisfy the policy conditions and as a result your legal expense insurer will not provide funding to pursue the matter.
Turning to our estimate for representing you on a privately paying basis I am satisfied that while we provided you with an estimate for our fees, we did also explain that based on our assessment we would NOT recommend that you instructed us on a private basis.
Kind regards, Lyons Davidson
Highly Professional and Reassuring Service
Monika Wieczorek provided clear, calm, and highly professional support throughout my neighbour dispute. She acted quickly, communicated beautifully, and achieved a full legal resolution that protects my home. I’m very grateful for her help.
29 August 2026
Unprompted review
Reply from Lyons Davidson Solicitors - Bristol
Hi Mô Souza,
It’s wonderful to hear that Monika provided such clear, calm and professional support throughout your neighbour dispute. We’re pleased that her prompt approach and excellent communication helped you achieve a positive resolution that protects your home.
Thank you for taking the time to share your experience and recognise Monika’s efforts. We’ll be sure to pass your kind words on to her.
Kind Regards,
Lyons Davidson
Bad Beyond Belief
Two claims we brought to them under our legal expenses home insurance cover and both were denied.... this was in May 2026 and yet had received other solicitor assessments of good chances. Sadly though £1500 on account could not go ahead. I guess what do you expect with the other lot Lyons Davidson?????? We will battle on regardless of this lot... disgusting!!! Our advice steer well clear there's better more robust solicitors out there.
27 August 2026
Unprompted review
Reply from Lyons Davidson Solicitors - Bristol
Good afternoon
We are sorry to hear of your disappointment with our assessment of your claim provided to you in May 2026.
Our role as legal advisors is to provide our clients with our reasonable assessment of the legal merits of their claim by applying the relevant legal tests to the facts of the case, and this means that regrettably we cannot always give our clients the positive advice they want to hear.
Finally I note that you raised a complaint in respect of the advice that you received for one of the matters and that your concerns have been formally responded to by our Customer Service and Compliance Team.
Kind Regards, Lyons Davidson
Great service from start to finish
We wanted Wills turned around quickly before we went on holiday and Ioana was fantastic and managed to do this for us. Ioana was quick to respond to any communication listened to what we wanted and explained the whole process to us and made the whole thing incredibly straightforward and easy.
12 August 2026
Unprompted review
Reply from Lyons Davidson Solicitors - Bristol
Hi Rachael,
It’s great to hear that Ioana was able to turn around your Wills so quickly, especially with your holiday approaching. We’re pleased that she listened carefully to what you wanted, responded promptly and made the whole process straightforward and easy to understand.
Thank you for taking the time to share your experience and recognise Ioana’s excellent service. We’ll be sure to pass your kind feedback on to her.
Kind Regards,
Lyons Davidson
Hannah Daniels made for me
Hannah Daniels made for me. She always made time to explain everything to me even when I was a little frustrated with what was going on.
I was always kept well informed, with a well balanced view.
1 July 2026
Unprompted review
Reply from Lyons Davidson Solicitors - Bristol
Hi Colin,
It’s great to hear that Hannah’s patience and clear communication made such a positive difference to your experience. We’re pleased that she took the time to explain things thoroughly and provide a balanced perspective, even when you were feeling frustrated.
Thank you for recognising Hannah’s support and for taking the time to share your feedback. We’ll be sure to pass your kind comments on to her.
Kind Regards,
Lyons Davidson
If only I’d bothered to read the reviews first
Update: Communication has completely stalled. Despite sending four messages over a 28-day period, I have received no response from my claims handler or any other person I have emailed. This directly contradicts the commitment displayed on their portal to respond within 5 working days. /
If only I’d bothered to read the reviews first! But no, silly me—I trusted my home insurer, who generously pointed me in the direction of this absolute powerhouse of incompetence.
I’m now blissfully stuck with a company whose customer service skills are a pure myth. Their "state-of-the-art" customer portal is essentially a black hole where messages go to die, and trying to reach my assigned Claims Agent directly is a fantastic exercise in speaking to brick walls.
Do I have a clue what’s happening with my claim? Has anyone even opened the file? Is it being processed, or was it thrown directly into a shredder? Who knows! The suspense is truly thrilling.
If you're thinking of using them, by all means, think twice, think three times, and then do literally anything else with your life
24 August 2026
Unprompted review
Reply from Lyons Davidson Solicitors - Bristol
Dear Richard
Thank you for your review. We have requested more information from you to allow us to identify the matter to which your review relates, but you have not responded. If you provide more information we will be able to consider your review further.
Kind regards
Lyons Davidson
When I Needed Them Most — Exceptional Support, Compassion and Expertise
I cannot recommend Philippa Morgan and her paralegal, Eleanor, highly enough.
My children law and domestic abuse case began on 17 April 2024, and I represented myself as a litigant in person until April 2026, when the complexity and volume of the paperwork became impossible to manage alone.
That was when Philippa and Eleanor came into my life honestly, it felt as though these two ladies had landed for me from heaven. Philippa took over the complex proceedings, including allegations of child abduction, and worked tirelessly to ensure the Court understood the abuse and the incredibly difficult circumstances behind my decisions.
Eleanor handled the huge amount of paperwork with exceptional organisation, patience and attention to detail. She is an angel, focused and determined:)
After carrying everything myself for two years, having them step in was an enormous relief. Their compassion, professionalism and dedication meant more to me than I can put into words.
I will always be deeply grateful to them both and would wholeheartedly recommend them to anyone facing complex children law or domestic abuse proceedings.
They have been incredible in finding the solution for myself and my children. Thank you so much :)
5 August 2026
Unprompted review
Reply from Lyons Davidson Solicitors - Bristol
Hi S A,
It’s wonderful to hear that Philippa and Eleanor provided such compassionate and dedicated support during such a complex and challenging matter. We’re pleased that their expertise, organisation and commitment helped you feel supported and more confident throughout the proceedings.
Your kind words about the care they showed you are particularly appreciated. Thank you for your heartfelt recommendation – we’ll make sure your feedback is shared with Philippa and Eleanor.
Kind Regards,
Lyons Davidson
I WAS VERY GLAD THAT MATTHEW DORRINGON…
I WAS VERY GLAD THAT MATTHEW DORRINGON TOOK TIME TO CAREFULLY EXPLAIN IN LANGUAGE RIGHT FOR NON LEGAL CLIENTS THE WAY AHEAD AND THE OPTIONS AVAILABLE..
HE WAS ALWAYS PATIENT IN LISTENING TO ME AND NEVER RUSHING TO END THE CONVERSATION.
HE MADE A DIFFICULT SITUATION VERY MUCH BETTER
21 August 2026
Unprompted review
Reply from Lyons Davidson Solicitors - Bristol
Hi John,
It’s lovely to hear that Matthew took the time to explain your options clearly and in a way that was easy to understand. We’re pleased that his patience, listening and supportive approach helped make a difficult situation more manageable for you.
Thank you for taking the time to share such positive feedback about Matthew. We’ll be sure to pass your kind words on to him.
Kind Regards,
Lyons Davidson
Reply from Lyons Davidson Solicitors - Bristol
Hi Lee,
Thank you for your kind feedback. It’s wonderful to hear that you received a first-class service from our team.
We really appreciate you taking the time to share your experience with us.
Kind Regards,
Lyons Davidson
Highly efficient, patient and empathetic!
Simply fabulous service and efficiency from Eleanor Mills and her team at Bristol House. No hesitation in recommending.
20 August 2026
Unprompted review
Reply from Lyons Davidson Solicitors - Bristol
Hi Richard,
It’s fantastic to hear that Eleanor and her team provided such efficient and empathetic support. We’re pleased that you received the high standard of service you expected throughout your experience.
Thank you for your kind words and for recommending Eleanor and the team at Bristol House. We’ll be sure to pass your feedback on to them.
Kind Regards,
Lyons Davidson
Fantastic Legal Advice
Philippa Morgan and Eleanor Marsh have been assisting me with a very complex case. Their hard work, professionalism and honesty has made a very difficult time so much easier and I wouldn't have been able to do this without them. I would recommend them to anyone
20 August 2026
Unprompted review
Reply from Lyons Davidson Solicitors - Bristol
Hi Joe,
It’s wonderful to hear that Philippa and Eleanor’s support helped make such a complex and challenging matter feel more manageable. Their professionalism, honesty and dedication clearly made a real difference throughout your experience.
Thank you for taking the time to recognise their hard work and for your recommendation. We’ll be sure to share your kind words with Philippa and Eleanor.
Kind Regards,
Lyons Davidson
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