Lululemon Athletica Reviews 

Disappointed, not nice service can’t come here anymore

I am so disappointed in this company. I buy their products all the time. I wont be ordering on line again. They sent me a wrong item and forgot two items I did order. The process to hopefully get the items I ordered took 25 minutes! And now they want me to return the card wallet they mistakenly sent me, which will also take time. I own my own company and certainly would have compensated the customer if I had made an error.

Was promised delivery before Christmas. Delivered (without signature or photo) while I was away. Tried to leave one star review on their site but was censored. What a useless 1990’s style of customer service.

As I rarely write reviews, in this instance, you have one employee, working in your Roosevelt field Long Island Store, by the name of Lily, and as my Wife and I have been Loyal customers of Lululemon, Lily is one of the most phenomenal representations of a retail store, that we can remember. She is kind, articulate, thorough, thoughtful, and you can tell right through the phone, that she was excited to help with my questions regarding our account. The store and quite frankly, the company is absolutely Lucky to have her. I am Hoping that there will be some substantial benefit and gain for her, as she so deserves it. BTW – the call was not for anything to our benefit, and I am not lying this email because we receive something, but she represents Lululemon above and beyond what we have virtually every experienced. Please let us know that she will be properly acknowledged and rewarded in some capacity. Fondly Jay and Ruth

I’ve always had great experiences ordering from lulu lemon. Free shipping and my orders are always right. Customer service has always been great to me. I own a lot of their clothes and they last a long time. Never lose their shape or colour. I also take care of my clothes. Plus I’m Canadian I pay a lot because my country sucks.

I try to avoid the Jacksonville, Town Center store because it’s not a pleasant experience. Ever. But I had a few returns of a full price items. Had all my receipts. The guy pulled the items out of the lulu bag and one of the rip tags fell off. Price tag still in tact but that was it. He declined the return. I explained it was in tact and it was clear the shirt was brand new with price tag in tact. The size was just too big. He basically told me too bad, move on. So I’m stuck with a full price, brand new item that I cannot return??? Nice policy. I’ll be taking my hundreds, actually thousands at this point, elsewhere!

I shop there pretty often and the clothes are super comfortable. You can tell the quality right away when you wear them. The leggings are not too tight and they stay in place during workouts(common issue in some other brands). It's a bit pricey, so I don't buy from them that often.

Recently bought a new pair of Aligns. Also recently returned from Vietnam where they’re made and sold from countless “factory outlet” stores in Hanoi and elsewhere. When I was there, I would pick up one of the Lulu knockoffs and the fabric felt like absolute garbage — I thought, that’s obviously not real Lulu. Lo and behold, I touch my brand new pair of ‘buttery soft’ Aligns, and it feels exactly like the ‘knockoffs’ I literally recoiled from in Vietnam. I bought a pair of Aligns in 2020 and they were actually soft, warm, almost like jersey, and I never worried about thong lines. The quality of this new pair is shamefully bad. Immediate return.

Poor quality on mens ABC trouser pants. Easily distorted. Within a few months damage appeared and Lululemon would not replace the pair. Unfortunate. Beware with their mens pants.

I’ve been wearing Lululemon for years now, and it’s hands down some of the best activewear out there—especially in South Florida’s brutal heat and humidity. The fabrics are breathable and lightweight, making it easy to stay comfortable even during the hottest days. Whether I’m hitting the gym, running outside, or just doing everyday things, Lululemon keeps me cool and looking good.

The quality is second to none. Everything holds up over time, even with frequent wear, and the fit is always on point. Plus, I’ve had nothing but positive experiences with customer service—whether I’m in-store or shopping online, they’ve always been helpful and professional.

My only issue is with the availability of medium and large sizes. Some of the popular pieces are often sold out or hard to find in my size, which can be a little frustrating. Still, Lululemon’s quality and comfort make it worth the hunt. I’ll definitely keep coming back for more.

If you’re looking for activewear that performs well in the heat and lasts, Lululemon is the way to go!

Some of the worst customer service that I have ever dealt with. I will not be buying from them anymore. With premium pricing they should be willing to pay for better agents. I had to wait 7 days for my package to be officially declared lost to file a claim. I then had to wait 2-3 days for a file review for them to decide that they would refund me. I never received my package and I have to jump through hoops for a refund. NO apology, no discount coupon. Well NO THANK YOU LULU!!! I will be purchasing your dupes that are 1/4 of the price on Amazon.

Tara is the best she help my 12yrs old daughter and my daughter is very picky and Tara understand my daughter so well location limeridge mall hamilton ty for your help

Zero customer service!
I have yet to deal with any company that shits on once loyal customers like these guys! We've spent thousands over the years but you will not get one more penny from our household.
Their consistent lack of respone is not worthy of any future purchaes.

I have never had a bad shopping experience or an in-person store experience. I have contacted CS several times, most recent for items that showed up that I did not order. Not only did they send the replacements at NC, but they also sent a currier to pick up the items I received by mistake. Their website is so easy to use and their delivery to SoCal is super quick! Makes me sad to see all the terrible reviews made. Most people waited until the last minute to Christmas shop (their choice of currier is not their fault, you waiting until the last min. is your fault). And someone mentioned they could not transfer a mirror - read the fine print! None of which deserves a 1star review. I have your back, Lulu<3

I placed my very first order with Lululemon last week. At the checkout there was no option of choosing the shipping provider and the order was being shipped with Royal Mail. The ETA I received was 30.12.25, however it was delivered on 29.12.25 without any prior notifications of ‘out for delivery’ or ‘due to be delivered today’. At the time if the delivery I wasn’t in and assumed it was posted through my letterbox but once I got home my order was nowhere to be found. I checked the tracking number and ‘proof of delivery’ and it turns out that my order was left at a ‘safe place’ (outbuilding) that I didn’t nominate or game my consent to. Now I have neither my order nor my money! This is very stressful and very disappointing as the items at Lululemon are quite expensive. I’m very doubtful I will place another order with them.

Order number #UK04211316

I asked the store manager for a possible extension on a return as I was going away and taking the item purchased as a gift. My trip is for 3 weeks and I wasn’t sure if I could do the return in the 30 days allotted , I asked for a small extension just a note on the receipt and I would come to that store. The answer was flat out no. No empathy at all. Not even a care. Lost the sale and my future business.

I’ll start by stating that I’ve been a Lulu fan for a long time but recently things have changed and been very disappointed primarily in their service. I’ve made several purchases this year and on 3 separate occasions I’ve made my order and then 3-5 days later (once even after it said it was shipped) they inform me that my order is cancelled due to inventory (most likely). They never used to do this and it’s a very bad practice. I’ve never had this happen with any other product I’ve ordered except Lulu. It’s like you’re trying to maximize sales at the expense of poor customer service. Either change the way you handle your orders and fix how you handle your inventory with online sales. I don’t like wasting my time and unless this is resolved you’ve lost a long time customer. I’m sure I’m not the only one that agrees with this poor practice. Get your service together and in order.

I have been a long-term customer of lululemon since around 2014. Back then, I was consistently satisfied with the products I received. Although they were more expensive, the quality and fit were phenomenal.

However, I was let down multiple times by lululemon in the past 2 years.

1. The Textured Double-Knit Cotton Hoodie cost 128 CAD in 2021 and has increased to 158 CAD, now made with more plastic-like material.

2. The ABC pants changed their fit, and what was once the perfect fit for my athletic build is now baggy and fits more like pajamas.

3. The delivery is handled by a local network. Orders placed before 7:30am EST cannot be canceled because the only cancellation method is through the call center, which opens at 9:30 EST. I also submitted a change-of-delivery request, but Lululemon was unresponsive and did not confirm the address in time.

4. The Johnny Collar Polo (I can't recall the exact name) has an opening so tight that I have to literally squeeze my head into it.

5. They forgot to remove the security tag for me twice at two different physical stores, and the funny thing is I didn't even trigger the security alarm.

I'm pleased to see other companies catching up and gaining market share from lululemon, and I believe this trend is completely justified from my perspective. I have no issue paying more as long as I receive equivalent value in return :)

I purchased an egift voucher for my niece to be delivered on Christmas Eve. I received an email to say it had been delivered. However, my niece has not received any voucher, and she has checked the spam folder. I have tried to send emails. This is the first time I have used their egift voucher service. I would like a response to this query.

The voucher finally arrived today 4 days later. I’ve never had this sort of experience when sending an e-voucher. I doubt I will use this service again given that this was meant to have arrived by Christmas Day.