Lululemon Athletica Reviews 

I’m extremely disappointed with lululemon’s so called “quality” and repair promise.

After my coat tore during normal wear on a simple country walk right next to a seam I contacted customer service expecting support or a repair especially given the brand’s reputation and premium pricing.

What followed was weeks of back and forth repeated forms photo submissions and delays only to be told in the end that nothing could be done. No repair. No goodwill. No solution.

Despite being a loyal customer for years I was treated like a case number rather than a valued customer. Their “quality promise” sounds great in theory but in my experience it is not worth the paper it is written on.

If you are buying from lululemon expecting long lasting products and support when something goes wrong think carefully. Once they have your money you may be on your own.

I will not be shopping with them again.

The Olympic outfits are absolutely appallingly. They are drab and make are athletes look terrible. Who did this did you not know your garments would be on display in one of the world’s fashion capitals.
Chip Wilson was right nobody knows what they are doing.
I sure hope you are not doing the next one.

I bought a pair of yoga pants 3 months ago from this shop, paid €98. I wore them a handful of times, washed them 30c with dark colors and always hung dried them. I live in Italy, and don’t have a dryer. I had baught from lululemon in the past and had no problems. However, this time, the quality of the product and material have really gone down. I have tiny little balls on my pants in between the legs and on the top of the right thigh. I wrote customer service, and they said that I do my washing wrong, that I should wash only in cold water and that basically I am the problem, not their product. Soon they will sell yoga pants, but you should not practice yoga in them, you should only stare at them, and not too hard or they will get ruined. I will never again spend money on this brand. The quality is the same as a pair of yoga pants that costs 30€. I will stick to the cheaper ones, that feel the same and have the same lifespan. Pants produced in Cambodia…produced at a very low cost and sold overpriced. they might want to quality control better and revise their customer service. Never again!!

Trash clothes for hundreds made from 100 percent polyester that don’t even last 6 months

3rd time they tried to take the cheaper route with delivery and my items never made it to me !!!!! The costumer’s service is terrible and they don’t even care they the company is being ripped off by clowns

I used to buy so many fine quality lululemon products but have stopped purchasing due to their horribly cheaper quality and terrible seams. I received a gift a while back (align leggings) and the seam has split right near the "undercarriage" in one spot....its evident that whoever did the sewing rushed and didnt sew over enough of the material. It is perfectly split..
I have had pants that last years without any issues and the more expensive brand cant even sew a seam shut. Horrible and do not reccommend until they bring their previous quality material back.

Defective product which I returned and they refused refund even though I gave them proof of delivery. Bad actors

Got a gift card recently for a refund when I returned some sale items. They had a computer glitch at the store, so I had to get a physical card. Now the system doesn’t recognize the gift card. So I will have to make another trip to the store. What a waste of my time! Just refund to our credit card for sale items, and if you can’t do that, then make sure the amount goes automatically into our account. I am convinced that this practice of refusing to refund to the same method of payment is just a company ploy to make more money - they are counting on people losing or forgetting about their gift cards. Or simply getting so frustrated that they give up. DO BETTER LULU!

I ordered 2 items for a christmas gift. I received the package but only one item was in the package. I contacted them and they first said too bad because it was delivered to an office and not a home? Does it make a difference? The package was not tampered with and had nothing to do with where the item was shipped. After contacting them mulitiple times, they couldn't understand that it was their packing error - they would not read the email. Then they came back and said " oh we understand you received someone else's package" again, not what i said. I finally sent them picture of the packing slip with a big note says "ITEM NOT RECEIVED". Now after 3 follow up emails, they are completely ignoring me.
What I do find odd is they originally said to me "call you bank to dispute the charge' I can't believe that credit card companies would even allow them to say that. Regardless, lululemon customer service is by far the worst I have ever encountered.

I recently bought online Define Nulu jacket in new Porcelain Pink color. It’s doesn’t fit me, right shoulder is overstretched, stitches are not straight, material is thin and cheap. Have the same model in navy blue- the quality of Pink one dropped unacceptably . Waisted $128 ‼️.

Lululemon customer service return policy is ridiculous! I have 2 align skirts purchased spring brand new with tags and rip tags that I purchased and they were two small so I purchased two more with the same store not even a week later! I had taken the two that were too small in for a refund, but they will only give store credit even tho they could put them right back on the shelf for sale!
I am a single mom who needs the $200 right now and they will only offer me a gift card! I don’t need more clothing I need to pay my bills so this is absolutely off putting and I will never shop with them again!

I made a purchase online and was sent used/previously returned items. This was a final sale order so I couldn't return the items despite being grossed out that I didn't receive sealed items. I left a poor review on the Lululemon site and they replied saying I would be reached out to. I was emailed by their customer care who listed me a few options I could choose from and to respond back. I responded back with my selection and was completely ghosted/ignored from that point on. I have not heard back from them at all. It was all a manipulation tactic, to appear like they care and have integrity within the review forum, but in reality and behind the scenes, they do not. When I went to update my review on the Lululemon site, I found they obviously didn't publish it, to further hide their true colours. Lululemon is a despicable company.

I've been shopping at Lulu since forever and I still love them but their quality has definitely gone down. I'm giving them 4 stars though because they still honour their policy of trading in items of poor quality (like pilling) as long as it's within 1 year of purchase. I appreciate the customer service.

Received Lululemon clothes as a gift but everything was huge. When I went to return them, the website said the return window had passed, but it actually didn't. So I had to contact their customer service. They processed the returns and said they sent a QR code to my email which they said I could take to FedEx. It took 2 days for them to get me the labels and I still had to go back to them to get the 3rd they forgot. I said the labels they gave me were for USPS but they insisted they could go to FedEx. 3 items each needed their own shipping box for each of the 3 return labels so it was hell trying to match up the order numbers with the items because the person bought me 3 identical looking things that were actually all different styles somehow. When I got to fedex they told me I was given a USPS label. I would never recommend this company. EVER. Their return system is so chaotic and confusing and you're getting misinformation from representatives who are not even in this country and are not familiar with US shipping companies.

Lululemon used to be the pinnacle in fitness clothing due to their amazing service, but they have fallen off a cliff. Their policies are now appalling. I got given clothes for my birthday that didn't quite fit. When I wanted to exchange them they said no because they were marked down. What a horrible policy that doesn't provide any option to exchange clothes within a reasonable timeframe. I'll never shop at Lululemon again.

I am a very loyal Lululemon customer, but am very disappointed after speaking to an online shop advisor - Hannah today.
I was chasing a refund which appears to have been missed by them and was spoken to so rudely. The irony is that they issue a lengthy message which is given when you call to ask for a polite interaction, which clearly does not apply to their employees. Very disappointing when they are a company based on health and wellness. Not surprising they are losing customers to Alo and Vuori.

I've been buying Lululemon for a couple of years. Even around that time the quality was not like earlier years. They basically became a quick fashion type deal. Its understandable when you have to switch to a more affordable fabric but for them to raise prices on clothing that doesn't justify the price is mad. I purchased a pair of lululemon Align™ High-Rise Mini-Flare Pant *Extra Short December 2024. They were on sale from 118 to 80 dollars. I wore them like 5 times and the thread started unraveling in 2 places the waist and leg hem. Then after like 2nd wear they started piling between the legs. I reached out a month pass a year and they told me it was wear and tear. What a joke of a company! I let them know the leggings that originally costed 118 dollars should not be falling apart after wearing them 5 times. Before this I purchased 2 items both terribly thin. Im glad I buy their crap on sale because I would NEVER spend full price at Lululemon. But now I will be looking elsewhere. This company is selling fast fashion subpar merchandise for quality prices. What a joke of a company.

I would leave zero stars if I could as I ordered items on December 26th and I fully understand it was boxing day and I still have not received my order and it's January 17th !!! In fact they have not even updated anything since December 30th ! This is unacceptable for such a large corporation such as Lululemon. I am extremely disappointed with this level of service ! Not to mention I keep getting directed to several departments to resolve the issue. I will NEVER buy from this company again !!! Terrible service ! I still have not received my order after 23 days ? Lululemon get it together ! What a disgrace 😤

I've been buying from Lululemon since 2014 and purchased multiple workout leggings over the years as well as other gear. I've never once had a quality issue or any other issue in this time. November 2025 I ordered a pair of "final sale" leggings that I actually already owned, just wanted an additional pair. Upon removing the tags and wearing them I find that the inseam of them is not the same as my prior pair or what was stated on the product description; and additionally the right leg is quite noticeably shorter than the left, about 1.5 inch difference. I reached out and they had me complete a "quality promise" form. It took nearly a week for them to respond and they stated it was not a quality issue but a fit preference and nothing would be done. I then called customer service and they told me they could not help me in any capacity, nor could they transfer me to a manager. I completed an additional quality form providing more pictures of the length discrepancy on the leggings and another week went by for them to say again, nothing was wrong and nothing would be done. I'm not even asking for a refund, just the correct product to be sent or even a store credit but they have zero desire to make it right. That speaks volumes about a company to me. I had recently read headlines regarding their fall in quality and customer service and have now unfortunately experienced it first hand. This ranks as one of, if not the most, disappointing customer experiences I've ever had with a company.

My package was shipped but never arrived. I waiting 2 weeks and checked. It is marked as lost in transit/undeliverable, but Lululemon did nothing to send a new one. When I tried to contact them I only got a robot. Robot collected my information and claimed to connect me to an agent, but agent never came on line. It's ridiculous.