Luisaviaroma.com Reviews 

Excellent selection of brands and shipping price.

Thank you for resolving my return & refunding my payment of Burberry Boots
Sharron Ebbs

bought an expensive t-shirt that had holes after one use. The store refused to refund the low quality item. Never buy anything from them unless you want to get the same disgusting service and low quality items for a lot of money

It’s a great site! It has competitive pricing and a huge gallery of brands for you to choose from, plus all the special rewards for your if you are a local customer and follow up the LVR point system.

My very favorite online shop! Always eager to order something because you can find here all you need! Highly recommend!

The best digital shop I’ve ever used!

Fast shipping , perfect product !

Nice selection and good quality. Good prices and always promotions.

Great products, great customer supprt!

I am appalled and utterly baffled with how LUISAVIAROMA packaged and shipped my Max Mara wool and silk blazer. Instead of arriving on a hanger inside a garment bag— as any reputable luxury retailer would ensure—it was carelessly crammed into a small box. As a result, the blazer is badly creased and has lost its shape.

For a premium purchase, this level of negligence is unacceptable. Proper care and packaging is a basic expectation, especially from a retailer that claims to specialise in luxury fashion.

Upon advising their customer service of this issue, they offered no other remediation avenue other than to return the blazer at my cost. In the email, they stated that the cost of return shipping would be deducted from the final refund. They ignore the fact that this is not a case of buyer’s remorse—the blazer arrived in unacceptable condition due to improper packaging, which is entirely within their control.

This experience has made me seriously question whether I would order from LUISAVIAROMA again.

I am very disappointed with the lack of urgency regarding the shipment of my order. I selected the “express” shipping option, expecting prompt delivery as indicated on your website—1 to 3 business days for orders to arrive in Canada. However, my package is estimated to take 5 business days to arrive, which is not what I paid for.

I made my purchase with Luisaviaroma anticipating a seamless and efficient experience, but unfortunately, that has not been the case. When I reached out the day after placing my order to express my concerns about the shipping timeframe, explaining that I needed my package before leaving for vacation, I received no assistance to expedite the process. Considering I spent nearly $4,000.00 CAD on my order, I expected better service.

Regrettably, this experience has left me feeling that shopping with your site is not worth the hassle and lengthy wait times. Moving forward, I will be making my purchases through SSENSE or FarFetch, where the service is consistently reliable, and packages are delivered quickly—even arriving the next day within Canada.

I hope you take this feedback seriously and work to improve your shipping process and customer support.

The most excellent luxury online shop! Great choices, reliable, service is top! Please keep doing great job for customers 😃

Many many kind of beatiful thing from clothes to home furnishings. Luisa via Roma is the fashion in Italy. You can find a lot of kind of wonderful fashion things.

Have bought from here several times. Over 30 times probably. Fast shipping, Fast Respons, Good products and just a 5/5

Nice client service and prompting responsive

For my initial shopping experience here, it turned out surprisingly well overall. While I can’t fault Luisaviaroma for wanting a signature upon receipt of delivered goods, it was quite an inconvenience especially for someone who has a busy schedule and been traveling here and there. Thus, I had to reschedule the delivery three times but luckily DHL and I finally got it right on the third attempt. The package received was not damaged and was in perfect condition and so were the goods. Luckily I’ve only purchased apparel so I can’t really imagine how badly damaged they could’ve turned out if the box was. Anyway, it’s always a bit nerve-wracking ordering from a new place, especially internationally, and one can only hope it’ll go well and it did. Trust me, I’m quick to cut off ties with merchants nowadays since customer service/support have gone so downhill and neither do I have the patience and wherewithal to deal with wasted time and effort. I’m looking at you, SSense and The Outnet. For the most part, the apparel fitted and while it could be tricky with Italian sizing for various brands - I took a stab in the dark and The Attico dress, while form-fitting, did work out fine as well The Garment skirts and Ami Paris turtleneck sweater. I’m only giving it 4 stars at the moment since I have not had the need to return any items and if I do in the near future, it’ll decipher which way the scales sway.

Excellent deal in the sale on a designer coat, much cheaper than the UK retail price. Very happy with my purchase and would not hesitate to use again.