Initially when I wanted to order, this item was out of stock so I filled out the form to be contacted when it became available. I never received the email despite the SKU becoming available again. Thi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality of the wallet IPhone case is very nice. Several color options. My only concern is the case doesn’t close when only a few credit cards & driver’s license are placed inside. I’m hoping... See more
I am a repeat and happy Lucrin customer. The products are of the highest quality materials and beautifully made. I have my first beef ever, however, which cost Lucrin one star. I ordered a jewelry cas... See more
We ordered the wrong iPad cover to replace the one I had soiled and worn out. Lucrin cheerfully and efficiently sent me a return authorization and return label, then issued a refund when they receive... See more
Company details
Written by the company
Established in 1994, LUCRIN flaunts over 30 years of expertise in leather handcrafting through several collections of bespoke leather essentials. Lucrin Geneva's sublime craftsmanship combines practicality, elegance, and timeless designs. Our distinctive style, designs, and diverse array of colors enthrall leathercraft connoisseurs and enthusiasts from around the globe. Lucrin Geneva offers unparalleled customization possibilities to our customers, all done with utmost care, precision, and love. Our luxury leather products also make precious gifts of time and attention for your loved ones.
Written by the company
- Personalize all your items
- Worldwide shipping
- Diverse means of Payments
- Satisfied or Refund
Contact info
United States
- customer@lucrin.com
- www.lucrin.com
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Excellent service
I have enjoyed the phone case for some months — it was useful and stylish. When I discovered a flaw in one of the belt straps, Lucrin replaced the case promptly and without difficulty. This is a company that stands by its reputation and responds to its customers!
11 March 2026
Dyann in Customer Service is a star!
Dyann in Lucrin Customer Service is a star! The gift box for my Lucrin order arrived dented and torn (UPS issue -- looks like they crushed the shipping box, definitely not a Lucrin issue).
I let Lucrin know about the problem and Dyann immediately arranged shipping of a replacement box! This excellent customer service will make our wedding gift to our son's bride even more perfect!
18 March 2026
Unprompted review
Well worth the cost
I gave five stars because of the quality of the product. The color was perfect. I was very pleased with how quickly it arrived and how well it was packaged.
10 March 2026
The products are made well with quality…
The products are made well with quality materials. Unique iPhone cases and vey nice valet trays, these are items I’ve purchased.
10 March 2026
Amazing products I a quality that are…
Amazing products I a quality that are out standing and a really quick delivery. This is my second purchase in less than a month.
3 March 2026
Was not happy with this case
Was not happy with this case. Spent over $250 and is probably the worse case I’ve ever had.
11 March 2026
Reply from LUCRIN Geneva
Dear Sir/ Madam,
We thank you for sharing your feedback, though we are truly sorry to learn of your disappointment with your purchase.
Spending over $250 on a premium accessory comes with high expectations, and it is clear that we have not met them in this instance. Please be assured that customer satisfaction is our highest priority, and we take such feedback very seriously as it helps us maintain our quality standards.
To better understand the specific issues you encountered with the case and to find a concrete solution for you, our customer support team will get into contact with you directly via email.
We are committed to making this right and thank you for your patience while we reach out.
Best regards,
The Lucrin Team
I’ve always been impressed with quality…
I’ve always been impressed with quality but not this time
Looks like something you can get on Amazon for $20
Paid over $200
4 March 2026
Reply from LUCRIN Geneva
Dear Sir/ Madam,
We thank you for sharing your feedback on Trustpilot. We sincerely regret that your recent experience did not meet the high standards of quality you have come to expect from us.
Customer satisfaction is our absolute priority, and it is disappointing to hear that the value of the item received did not align with your expectations. We take your comments regarding the materials and finish very seriously, as they do not reflect the premium craftsmanship we strive to deliver.
Please be assured that our dedicated customer support team will get into contact with you shortly to discuss this further and find a concrete solution that restores your confidence in our brand.
The LUCRIN Team
Not great quality leather and non responsive for returns
Bought an item intended as a gift. The good thing is that the delivery was quick. The bad thing is that the leather neither looks nor feels premium. Wanted to return it but the customer service is completely non responsive to emails after 3 days making it impossible to return. No: #IE000012934, Date: 22/02/2026
Update on April 9: although the process was not too easy, a refund was given in the end. I've updated from 2 stars to 4 stars.
11 March 2026
Unprompted review
Reply from LUCRIN Geneva
Dear Sir/ Madam,
We thank you for sharing your feedback regarding order IE000012934.
While we are pleased to hear that your delivery was prompt, we sincerely apologize that the leather quality did not meet your expectations and for the delay in our response. Please be assured that customer satisfaction is our top priority, and we regret any frustration caused by this wait.
We have well noted your request for a return. Our dedicated support team will contact you directly within the next 24 hours to ensure this is resolved to your satisfaction.
Thank you for your patience and for bringing this to our attention.
Best regards,
The Lucrin Team
iPhone 17 Max Pro Holster - - The Best!
These are premier quality product! The website provides an accurate description of the product and the photos are exactly what you receive. I bought an iPhone 17 Max Pro holster and two MagSafe charger holders. Beautiful and functional. Lots of other products on the market that are cheaper, I’ve bought some, but Lucern is the best I’ve seen.
3 March 2026
Have purchased the iPhone cases before…
Have purchased the iPhone cases before and although the price is a little expensive I love the quality of the cases
10 February 2026
Outstanding customer service
I ordered the beautiful A5 notepad holder and ring binder, but although the paper size is A5, the folder in total is too large for how I want to use this. I asked for a refund, requesting this after 32 days which is 2 days after the end of the return period, and a full refund was given. I am highly impressed with this, and am very grateful - and would have no hesitation to shop here again!
29 December 2025
Unprompted review
Terrible customer service
Terrible customer service. I ordered something, and was told it was SHIPPED. Go into UPS and find out it's not shipped at all. Contact lucrin and they say, "oh, it's out of stock." What the heck? and nobody reaches out, this was for a gift. F-minus in customer service
5 March 2026
Unprompted review
Reply from LUCRIN Geneva
Dear Sir/ Madam,
Please accept our sincere apologies for the inconvenience caused by this experience. We understand your disappointment, especially as this was intended as a gift. Please be assured that this lack of communication does not reflect the standards of our brand.
If your issue has not yet been fully resolved, we encourage you to contact us directly at customer@lucrin.com so we can make this right for you immediately.
Best regards,
The LUCRIN Team
Fast delivery and good product.
3 February 2026
Love the products and customization.
Love the products and customization.
High quality and speedy delivery
20 February 2026
Beautiful high quality phone case
Super quick delivery, love the phone case - it is exactly what I was looking for. Highly recommend!
19 February 2026
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