Initially when I wanted to order, this item was out of stock so I filled out the form to be contacted when it became available. I never received the email despite the SKU becoming available again. Thi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality of the wallet IPhone case is very nice. Several color options. My only concern is the case doesn’t close when only a few credit cards & driver’s license are placed inside. I’m hoping... See more
I am a repeat and happy Lucrin customer. The products are of the highest quality materials and beautifully made. I have my first beef ever, however, which cost Lucrin one star. I ordered a jewelry cas... See more
We ordered the wrong iPad cover to replace the one I had soiled and worn out. Lucrin cheerfully and efficiently sent me a return authorization and return label, then issued a refund when they receive... See more
Company details
Written by the company
Established in 1994, LUCRIN flaunts over 30 years of expertise in leather handcrafting through several collections of bespoke leather essentials. Lucrin Geneva's sublime craftsmanship combines practicality, elegance, and timeless designs. Our distinctive style, designs, and diverse array of colors enthrall leathercraft connoisseurs and enthusiasts from around the globe. Lucrin Geneva offers unparalleled customization possibilities to our customers, all done with utmost care, precision, and love. Our luxury leather products also make precious gifts of time and attention for your loved ones.
Written by the company
- Personalize all your items
- Worldwide shipping
- Diverse means of Payments
- Satisfied or Refund
Contact info
United States
- customer@lucrin.com
- www.lucrin.com
4.1
Great
1K reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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RESPONSIBILITY FOR INCORRECT CELL PHONE CASE
Inquiry Explanation: Order# US000151765 Luxury Bumper-Samsung Galaxy S25 Ultra
I believed that I correctly ordered the above cell phone case. Instead, I was sent a Samsung S25 not S25 Ultra case as requested. When I queried your site for the cell phone case your site reflect the Samsung S25 ultra was in stock it also had intermingled the S25, S24 Ultra and S26 Ultra. An addition query reflected Error 403 Forbidden. Therefore, there was considerable confusion during this purchase. I understand your return policy regarding a product which was monogramed. I accept the responsibility for the error but I also believe the circumstance as stated above would mitigate your policy. I spent over $400 for two phone cases on correct and one incorrect. I would expect some consideration and acknowledgement by your compan for reasons stated above. instead i recieved a non answer and no responsibility by your company for the error
17 March 2026
Reply from LUCRIN Geneva
Dear Sir/ Madam,
Thank you for sharing your feedback, and please accept our apologies for the disappointment caused by the ordering process.
We understand how the overlapping model listings and site errors created a confusing experience. Our team has personally reached out to you via the email associated with your order to provide a resolution that acknowledges these circumstances.
We value your business and look forward to getting this sorted out for you.
Thank you.
The LUCRIN Team
Excellent customer service
Excellent customer service. Special shout out to Riyad. And the leather coasters were absolutely gorgeous.
7 April 2026
Unprompted review
Classic Apple i-phone 17 Air Leather Case
Product was promptly shipped, well packaged and matched the description. This Apple i-phone 17 Air Case in smooth full grain leather fits well and allows access for all phone switches/controls to function easily. Leather is high quality and black color well dyed and though just a few weeks old, seems very high quality, not bulky and holding the color, while developing a nice leather patina. I recommend this product for its classic simplicity and elegance-- it coordinates with any occasion, from casual to Boardroom--completing my accessories by going well with my smooth leather bifold wallet and compact smooth leather key holder--the items always with me.
10 March 2026
Not overly impressed.
Initially when I wanted to order, this item was out of stock so I filled out the form to be contacted when it became available. I never received the email despite the SKU becoming available again. This is a marketing/IT issue. The product itself is not a great value, honestly. The price exceeds its actual quality. To be a good value either the price point should be dropped or the quality (functionality, workmanship etc) should be increased.
30 March 2026
Great item terrible delivery time
The item was great it gets 5 stars, but it took almost a month to receive and communication was awful in keeping me updated.
I will say I have ordered from them before and this is the first time they have had service like this. I’m still weary of ordering again though.
30 March 2026
Reply from LUCRIN Geneva
Dear Sir/ Madam,
We sincerely thank you for taking the time to share your feedback and for your continued loyalty to our brand.
While we are delighted to hear that you are pleased with the quality of your item, we deeply regret the delay in delivery and the lack of communication you experienced. Customer satisfaction is our top priority, and it is clear that on this occasion, our service did not meet the high standards you have come to expect from us.
We have shared your comments with our logistics and support teams to ensure such delays and communication gaps are addressed immediately. We value your trust and hope that this isolated experience will not deter you from shopping with us again, as we are committed to providing you with a much smoother experience in the future.
The Lucrin Team
I did not like the color of the iphone…
I did not like the color of the iphone case. It looked different when I viewed it on a screen prior to ordering.
30 March 2026
Reply from LUCRIN Geneva
Dear Sir/ Madam,
We thank you for sharing your feedback with us.
We are sorry to hear that the color of your iPhone case did not meet your expectations upon arrival. While we make every effort to display our leather colors as accurately as possible, we understand that digital screens can sometimes vary in how they render specific tones and textures.
Please be assured that customer satisfaction is our top priority. Our team will get into contact with you directly to assist you with an exchange for a color that better suits your preference or to find a solution that ensures you are happy with your purchase.
Thank you for your patience and for choosing Lucrin.
Best regards,
The Lucrin Team
Disappointed with the quality of the…
Disappointed with the quality of the case. For the price paid, it seems very underwhelming. I had purchased another brand that was higher quality and had a premium feel but went with this one because of the outer protection.
27 March 2026
Reply from LUCRIN Geneva
Dear Sir/ Madam,
We sincerely thank you for taking the time to share your feedback.
We are sorry to hear that our case did not meet your expectations regarding the premium feel and quality you anticipated. At Lucrin, customer satisfaction is our highest priority, and we take your comments seriously as we constantly strive to refine the balance between aesthetics and the robust protection our brand is known for.
To address your concerns and better understand the specific aspects of the quality that felt underwhelming, our team will get into contact with you directly. We are committed to ensuring you are satisfied with your purchase and will work with you to find a suitable resolution.
Thank you for your patience and for giving us the opportunity to assist you further.
Best regards,
The Lucrin Team
Issue resolve to my satisfaction
23 March 2026
Reply from LUCRIN Geneva
Dear Sir/ Madam,
We thank you for sharing your feedback on Trustpilot.
We are sincerely sorry to hear that the quality of our product and the condition of the packaging did not meet your expectations.
Providing a premium experience—from the craftsmanship of the leather to the security of the shipment—is our top priority, and it is clear we missed the mark in this instance.
Please be assured that customer satisfaction is of the utmost importance to us. We have taken your comments seriously and have already flagged this with our quality control and logistics departments to investigate the packaging failure.
Our customer support team will get into contact with you directly to discuss the specific issues you encountered and to find a concrete solution that restores your confidence in our brand.
We appreciate your patience and the opportunity to make this right.
Best Regards.
The Lucrin Team
The customerservice is as great as your…
The customerservice is as great as your product. I absolutely love this pen. Its the first Lucrin I have purchased and will never go back to the other brand. Thanks for quality, service and value!! I'm a customer for life!!
25 March 2026
Lucrin products are TOP NOTCH and very…
Lucrin products are TOP NOTCH and very luxe. I’m so impressed with how quickly my personalized item arrived. Could t be happier!
25 March 2026
Nice Product
The leather is nice, soft and supple. The color is rich. The customization was done perfectly and it arrived much sooner than I had expected.
The one star deduction is that the inside pocket to slide in the week to week pocket diary insert needs to be about a 1/4" taller, 6 millimeters, so more of the back cover is enclosed in the leather pocket. This would help to keep the planner insert from being so floppy as the leather is very fine and supple. It is not a rigid leather like an older checkbook cover style.
24 March 2026
Product came on time
Product came on time, as advertised. Product was of the expected high quality. Our second purchase by mail of Lucrin products, both very good.
3 March 2026
The produce met my expectation and…
The produce met my expectation and delivered on time.
23 March 2026
Pay a lot but receive a little
Pay a lot but receive a little. Not the standard of quality for the price. I’m very unimpressed. Taking my business elsewhere.
20 March 2026
Reply from LUCRIN Geneva
Dear Sir/ Madam,
We sincerely thank you for sharing your feedback.
We are deeply concerned to hear that our product did not meet the standards of quality you expected for the price paid. Please be assured that customer satisfaction is our absolute priority, and we take your decision to take your business elsewhere very seriously.
We strive to offer luxury craftsmanship that justifies every investment, and it is clear that, in this instance, we failed to demonstrate that value to you.
To better understand where the quality fell short and to provide a concrete solution, our team will get into contact with you directly via email. We would appreciate the opportunity to make this right and restore your confidence in our brand.
Thank you for your time and for your honest input.
The LUCRIN Team
Nice Color & Quality
The quality of the wallet IPhone case is very nice. Several color options.
My only concern is the case doesn’t close when only a few credit cards & driver’s license are placed inside.
I’m hoping the leather will stretch a bit over time.
Customer service attentive & helpful.
19 March 2026
I always have a perfect Customer…
I always have a perfect Customer Service experience. Not only are the products well made, the customer service is impeccable.
13 March 2026
Item came quickly and seems well made
Item came quickly and seems well made. Very happy.
13 March 2026
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