I’ve really been loving Lucky Orange. It’s so simple to navigate, and I can easily see exactly what visitors are doing on my website. The whole platform feels very user-friendly and not overwhelmin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Is there any app where I can get every detail—like when the customer came, at what time they visited—and the most interesting thing is that when a customer visits the website, however much time they s... See more
Company replied
Jordan did a great job in explaining the main features of the Lucky Orange App. His overview was very helpful. He was able to answer our questions thoroughly and pointed us in a good direction to help... See more
Company replied
I had an onboarding session with Justin and it was great. He did an awesome job walking me through all the features in Lucky Orange. Everything was explained clearly and he made it really easy to foll... See more
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Company details
Written by the company
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions: Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions. Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track. Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales. All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Contact info
8665 W. 96th St Suite 100, 66212, Overland Park, United States
- 913-735-9032
- support@luckyorange.com
- www.luckyorange.com
4.7
Excellent
626 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s such an insightful tool
It’s such an insightful tool, I can analyse my customers behaviour down to the last click and helps me optimise my site better for more conversions! The tool is also very simple to use, excellent UI.
29 September 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Will from Lucky Orange
Reply from Lucky Orange
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Our team is just one email away!
Cheers - Jordan from Lucky Orange
Really useful!
Really useful!
It helps me a lot to understand my website's traffic and visitor behavior.
I recommend it!
18 September 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Greatt analytics
I really like the information available. It is very helpful in figuring things out. It provides a deep look into the facts.
10 September 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
great service on the demo call
10 September 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Please let us know if you need anything!
Cheers - Jordan from Lucky Orange
This tool is amazing
This tool is amazing! I have seen so many insights from my customers and fix a few bugs that were taking my conversion out.
17 September 2025
Unprompted review
Reply from Lucky Orange
Thanks for taking the time to leave us a review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Solid Customer Support
We’ve been very pleased with Lucky Orange’s intuitive visual presentation of customer journeys. Just as impressive is their responsive support team, which consistently provides fast and effective solutions (thanks Justin!). Lucky Orange has become an essential part of how we analyze and improve our website.
15 September 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
Gamechanger
Really good experience. I have gotten help with everything i needed. This is really a gamechanger in the ecom game
6 September 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team is just one email away!
Cheers - Jordan from Lucky Orange
Data insights without stress
We are enjoying our LuckyOrange app.
It gives us insights into the user journey and site behavior, including heatmaps, recordings, % of page scroll, funnels, & more.
No tag manager integration - just a quick app install.
26 August 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Please let us know if you need anything!
Cheers - Justin from Lucky Orange
Excellent Service from Jordan
Jordan has been absolutely superb in providing support. He responds promptly, explains things clearly, and goes the extra mile to ensure issues are resolved quickly. I truly appreciate his professionalism and efficiency — his assistance has made my experience with Lucky Orange so much smoother. Thank you, Jordan!
22 August 2025
Unprompted review
Reply from Lucky Orange
These are words we love to hear! We’re always here to help our customers be as successful as possible, both now and in the future. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Jordan from Lucky Orange
Robust web session data and helpful support.
Great tool with a lot to offer as long as you invest the time in learning how to use it and use the segments and filters to drill down to the data that matters the most to your business. Also, Jordan and Justin are super helpful if you get a chance to work with them.
22 August 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
I had an onboarding session with Justin…
I had an onboarding session with Justin and it was great. He did an awesome job walking me through all the features in Lucky Orange. Everything was explained clearly and he made it really easy to follow along. Super helpful experience and I feel much more confident using the platform now.
21 August 2025
Unprompted review
Reply from Lucky Orange
We appreciate your review and kind words! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Helpful service!
Justin not only took care of my login issue, but 3 of my colleagues' issues at the same time. He also answered my pricing questions.
19 August 2025
Unprompted review
Reply from Lucky Orange
These are words we love to hear! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Reply from Lucky Orange
Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Will from Lucky Orange
Misleading billing, broken UX, and better free alternatives about a year
We used Lucky Orange for about a year, then discovered Microsoft Clarity, which is completely free and does everything we needed. Around that time, we thought we had downgraded our Lucky Orange plan. Their app showed a message saying “No active subscription,” so we assumed it was canceled.
Turns out that message was a bug, which their team later admitted. In reality, we had been getting billed $303.20 per month the entire time — for 16 months — totaling $4,851.20. We had no idea. There was no downgrade confirmation, no email notification, and no way to tell from inside the app that billing was still active.
We didn’t use the tool once during that period. We believed the subscription was canceled. Their support team reviewed our case and still refused to refund anything. They claimed it was our responsibility to know we were subscribed, even though their own UI said otherwise.
We’re now escalating through our Shopify Plus team to recover the funds.
This product is not worth the risk. If you need heatmaps and session replays, Microsoft Clarity is free, more transparent, and works better. We do not recommend Lucky Orange.
30 July 2025
Unprompted review
Reply from Lucky Orange
Thank you for taking the time to share your feedback. Through our discussions back and forth, we've thoroughly reviewed and discussed with you that there is no record of a cancellation request, downgrade to a lower plan or the Lucky Orange app being uninstalled from your Shopify store.
As a safeguard for merchants, any subscription changes must be confirmed through Shopify's billing system. Our records indicate that the app has remained installed and active, which is why data collection, data storage, and billing have continued.
Monthly receipts are sent by Shopify and outlines each app and their charges within the receipt while the application would have still shown as installed within your Shopify admin. To make sure you have fully ended your subscription, please make sure to either switch to the free plan and confirm that change through Shopify or uninstall the Lucky Orange app from your store. Uninstalling the app will ensure the tracking code is removed and your subscription is fully terminated.
If you have any questions, please contact our support team. We're here to help.
Regards - Bradley from Lucky Orange
Awesome
This app is great and helps us getting insight of customer behavior.
31 July 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! We’re thrilled that you’ve been able to get so much from Lucky Orange visitor behavior. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Reply from Lucky Orange
Thank you for your review! We’re always here to help our customers be as successful as possible, both now and in the future. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
The setup process was fairly simple and...
The setup process was fairly simple and easy to grasp. The metrics we are seeing are certainly helpful, although we have not gotten much activity from the chat box on our site. Otherwise, the experience has been very eye-opening and great overall.
28 July 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Thanks again for your review, and don't hesitate to reach out with any questions.
Cheers - Jordan from Lucky Orange
Justin was great at explaining how the platform works and how to navigate each segment.
Justin was great at explaining how Lucky Orange works and how to navigate the platform. I'm looking forward to learning about our customer behavior and pain points through the platform so we can make changes for a better site experience.
24 June 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
Had a great onboarding call with Justin…
Had a great onboarding call with Justin from the Lucky Orange team—very helpful, clear, and informative. He walked me through the key features and answered all my questions patiently. The platform itself is incredibly useful for Shopify merchants. I especially appreciate the cart value insights, pre-built funnels, and pre-created events that make understanding user behavior quick and actionable. The Discovery Tool is also a fantastic way to identify pain points efficiently.
Highly recommend Lucky Orange for any Shopify store looking to improve conversion rates and user experience. Great product and top-notch support!
24 June 2025
Unprompted review
Reply from Lucky Orange
Thanks for leaving us such a thorough review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. There really isn’t anything like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Please let us know if you need anything!
Cheers - Justin from Lucky Orange
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