I’ve really been loving Lucky Orange. It’s so simple to navigate, and I can easily see exactly what visitors are doing on my website. The whole platform feels very user-friendly and not overwhelmin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Is there any app where I can get every detail—like when the customer came, at what time they visited—and the most interesting thing is that when a customer visits the website, however much time they s... See more
Company replied
Jordan did a great job in explaining the main features of the Lucky Orange App. His overview was very helpful. He was able to answer our questions thoroughly and pointed us in a good direction to help... See more
Company replied
I had an onboarding session with Justin and it was great. He did an awesome job walking me through all the features in Lucky Orange. Everything was explained clearly and he made it really easy to foll... See more
Company replied
Company details
Written by the company
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions: Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions. Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track. Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales. All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Contact info
8665 W. 96th St Suite 100, 66212, Overland Park, United States
- 913-735-9032
- support@luckyorange.com
- www.luckyorange.com
4.7
Excellent
626 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful fast service
24 November 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! We’re always here to help our customers be as successful as possible, both now and in the future. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Will from Lucky Orange
Quick customer service
24 November 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! We’re so happy that we’ve been able to impress you with our onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Jordan from Lucky Orange
Top website
Top website. The best app that helped me understand customer behavior and how to develop the store and improve the customer experience. I recommend Lucky Orange.
1 October 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Being able to see what visitors do and experience on your site can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Problem Solving
Justin replied to my question very quickly and solved the problem, thanks!
12 November 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! We’re always here to help our customers be as successful as possible, both now and in the future. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
LuckyOrange support is awesome!
Here's a short review for LuckyOrange Shopify app:
"LuckyOrange has been a game-changer for our business! This tool provides invaluable insights into customer behavior and session recordings, allowing us to optimize our website and improve user experience. We've seen a significant impact on our business since implementing it. The support team is top-notch, particularly Justin who went above and beyond to help me resolve a login issue quickly. His responsiveness and expertise are greatly appreciated. I highly recommend LuckyOrange to any Shopify store owner looking to boost conversions and gain a deeper understanding of their customers."
11 November 2025
Unprompted review
Reply from Lucky Orange
These are words we love to hear! We love that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Excited to get started
Jordan gave me a lot of insights into how to effectively use the portal and answered my questions without hesitation. We even went over the allotted time.
10 November 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it, even if we have to go over time! Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
Are there heatmaps
Are there heatmaps? I'm a potential customer coming from hotjar. Would still like to try this as an alternative.
10 November 2025
Unprompted review
Reply from Lucky Orange
Thank you for your valuable feedback. We are truly sorry to hear that your experience with Lucky Orange has been 3-stars so far, specifically because you struggled to find our Heatmaps feature.
We want to assure you that Heatmaps are a core part of your Lucky Orange subscription. You simply need to install the Lucky Orange app within your Shopify store. This will automatically place the tracking code and you will have access to all of our features, including heatmaps.
We want to personally ensure you get full value from the tool. We would be delighted to schedule a quick, one-on-one session with a support specialist to walk you through the process and show you all of the features Lucky Orange has to offer.
Please connect with us via support@luckyorange.com, live chat, or reply to the emails we have sent you over the past few weeks so we can help improve your experience immediately.
Regards - Will from Lucky Orange
Great service
Great service, made understanding our potential customers so much easier
7 November 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Jordan from Lucky Orange
Lucky Orange is an excellent tool for…
Lucky Orange is an excellent tool for analysing customer journeys and identifying website pain points. Highly recommend it.
20 October 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Please let us know if you need anything!
Cheers - Jordan from Lucky Orange
Great addition to our shop with strong…
Great addition to our shop with strong insights into customer engagement
28 October 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Discovering how your customers interact with your website can make a huge difference in your ability to identify conversion barriers and increase sales. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
15-minute onboarding with Justin
The 15-minute onboarding with Justin was helpful in understanding which features could be immediately addressed for my site.
16 October 2025
Unprompted review
Reply from Lucky Orange
Thanks for taking the time to leave us a review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it.Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
The overall UI and insights have been…
The overall UI and insights have been super pleasant thus far.
14 October 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Happy tracking!
Cheers - Jordan from Lucky Orange
We use Lucky Orange mainly for the…
We use Lucky Orange mainly for the heatmaps and session replays to spot UX issues and better understand how visitors interact with our store. It’s really helpful for optimizing product pages. Highly recommended for any Shopify store that wants clear insights into visitor behavior.
14 October 2025
Unprompted review
Reply from Lucky Orange
Thanks for taking the time to leave us a review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Jordan from Lucky Orange
Justin was amazing and super helpful
Justin was amazing and super helpful! I've used them for years and I stopped doing marketing but now I am getting back into it!
13 October 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! First off, welcome back! We’re always here to help our customers be as successful as possible, both now and in the future. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
great app to use with Shopify
great app to use with Shopify. allows me to see precisely where customers clicked or look at my website. a must have for any owner of a business with a website
25 September 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
Great tool for understanding visitors
Lucky Orange has been very helpful in giving us insights into how visitors interact with our store. The heatmaps and session recordings are easy to use and provide valuable data. It really helps us make better decisions for improving the customer experience.
2 October 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through heatmaps and session recordings can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
Great service!!!
30 September 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Our team is just one email away!
Cheers - Justin from Lucky Orange
I’ve been using Lucky Orange for a few…
I’ve been using Lucky Orange for a few months now as a conversion optimization tool, and overall my experience has been very positive.
Pros:
Heatmaps & Recordings: You get instant insights into how visitors move through your site. Session recordings are especially useful for spotting where people drop off or get stuck.
Form Analytics: Super helpful to see exactly which form fields cause abandonment. This helped me streamline my checkout process.
Price-to-Value Ratio: Compared to competitors like Hotjar, Lucky Orange is often more affordable while still offering the same core features.
Conclusion:
Lucky Orange is an excellent choice for anyone who wants more control over conversions and user experience. It combines multiple CRO features into one platform and is especially appealing for small businesses and e-commerce sites that don’t want to juggle three separate tools.
23 September 2025
Unprompted review
Reply from Lucky Orange
Thanks for leaving us such a thorough review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Jordan from Lucky Orange
I left lucky orange a few years ago (…
I left lucky orange a few years ago ( for no reason on their behalf) and have now returned it’s still fantastic and even more improved! You learn so much from it, it’s like the old days of watching your customers on the shop floor, it’s digital body language!!!
29 September 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review and welcome back! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Jordan from Lucky Orange
I love that you can see exactly what…
I love that you can see exactly what the user is doing
29 September 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.