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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the payment process, encountering significant issues when trying to withdraw winnings, with some reporting problems with the withdrawal process itself. Customers also frequently reported problems with the pricing, noting a lack of promotions and low payouts compared to other platforms. Some people were dissatisfied with the customer service, describing it as unhelpful or difficult to reach a human representative. However, a few other people also felt that the customer service was great, helpful, and easy to access, with some even praising the support team for going above and beyond.

What people talk about most

Payment

Clients share ambiguous opinions on payment. Many reviewers express significant frustration and... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers praise the platform's simplicity,... See more

Price

People report negative experiences with price, often feeling that the wagering requirements are excessive and... See more

Customer service

Users describe ambiguous interactions with customer service. Many reviewers report significant frustration,... See more

Website

Reviewers mention ambiguous feedback about the website. Some customers appreciate the website's design,... See more

Based on these reviews

Rated 3 out of 5 stars

First time playing on an online casino, app is easy to use and large range of game categories to choose from. Easy to use for a beginner like myself. I'll update after seeing how the withdrawal proces... See more

Company replied

Rated 3 out of 5 stars

I recently started playing on this platform and really enjoyed it. I have uploaded multiple large amounts of funds.And now , after winning , I have run into some issues with trying to... See more

Company replied

Rated 3 out of 5 stars

It was an okay experience customer service is great I want some awesome work so overall okay ,and a good experience!

Company replied

Rated 4 out of 5 stars

I won big it took them a while to pay (1 week and kept on asking similar questions over and over again and they finally paid me after a week but at least they paid out.

Company replied

Rated 4 out of 5 stars

I liked this platform for its simplicity and easy deposits , I get lost in the awesome games they offer , great fun.

Company replied

Rated 4 out of 5 stars

Excellent variety of games plus support is easy to access and payouts are fast plus verification is easy what’s not to love about it

Rated 1 out of 5 stars

I am very frustrated with this site. I deposited $200 CAD since I reside in Ontario almost two weeks ago, and I still do not have access to LuckyCasino in Ontario. They claim they couldn't validate... See more

Company replied

Rated 1 out of 5 stars

Lucky casino in my opinion this casino is rigged not to win anything good, lots of very low game payouts with 15 deposits and no return. Not a fan so far, but as a player from Ontario, their site was... See more

Company replied

Rated 1 out of 5 stars

They are a huge ripoff I won $600.00 then they closed my account and locked it. Kept all of my winnings after I gave them all of the documentation they asked for including bank statements drivers lice... See more

Rated 1 out of 5 stars

I signed up and did 2 deposits of $50. On my second deposit I won over $4000 and was playing when my credit drastically disappeared to $250.when I asked what had happened they said that I had wager... See more

Company replied

Rated 1 out of 5 stars

Nice site but zero promotions and the lowest payout I have experienced playing a half dozen on line casinos. Don’t waste your money, there are far better options

Company replied

Rated 1 out of 5 stars

I wish I could give 0 stars because they are the worst casino online and SCAM is right. Every other online casino I’ve played at never been this unfair and shady. This Luckycasino weren't concerned at... See more

Rated 1 out of 5 stars

Customer service was inactive response.my deposit didn't arrived in my gaming account but it was already taken from my bank. Been waiting for two days now.

Company replied

Rated 1 out of 5 stars

First deposit they scammed me out of my bonus, second deposit i got my bonus on a 0× wager requirement with a deposit of 20. You have to wager the 20 which is fine i did ×3. I wagered 61.20 and tried... See more

Company replied

Rated 1 out of 5 stars

Is it possible to give negative stars? This casino will do anything not to pay you out. At least 3 times they've cancelled my withdrawal for bogus reasons. Do not use.

Company replied

Rated 1 out of 5 stars

DO NOT PLAY if you win and send the proof they ask they will always find something wrong with it so they don't have to pay con artists and a scam

Rated 5 out of 5 stars

Lucky Hills Casino was the first online casino I had ever played. It is still my favourite. Verification is easy (make sure you start verification immediately and not wait until your first withdrawa... See more

Rated 5 out of 5 stars

I used this site before reading the reviews so when I won £100 on free spins I was very worried I would not receive my winnings but I did the next day after sending my verification details. Chat was h... See more

Company replied

Rated 5 out of 5 stars

won 1300 and had 0 problems with the withdrawal got it in a couple hours, not sure what all these other people have experienced but everything i experienced was good, good app too with lots of good ga... See more

Company replied

Rated 5 out of 5 stars

Yeah I just started with lucky casino. Im waiting on my etransfer still. Little slow but talked to Gustav said should be there shortly. Benefit of the doubt. So we will see. But overall I think its a... See more

Rated 5 out of 5 stars

How does this casino only have 2.4 stars? The support is awesome. They are quick to respond, very friendly and helpful. The freespins you get has no wager on them. Sure the rtp is set low... See more

Company replied

Rated 5 out of 5 stars

Love the platform fun games great rewards great games exciting games always win fast withdrawals

Company replied

Rated 5 out of 5 stars

Tons of games to choose from easy site to navigate great bonuses!!!!!!!!

Company replied

Rated 5 out of 5 stars

Great experience,great service & quick payout

Company replied

Rated 2 out of 5 stars

The casino used to be great when it offered no-wagering bonuses. Now that many casinos provide similar offers, a 25x wagering requirement feels excessive. The promotions have seriously declined. For e... See more

Company replied

Rated 1 out of 5 stars

Ok so I’m from Australia and I know we can’t gamble overseas but some overseas companies allow it. I lost my daughter and had a hard time finding the money to pay. I found this casino... See more

Company replied

Rated 1 out of 5 stars

If I could leave NO STARS I would. This company keeps taking money out of my account whenever they see fit! Don't play! It's a scam! Would love to attach the emails from the "customer service" team! H... See more

Rated 1 out of 5 stars

Hi people don't joined luckycasino I won't 50 pound on Friday and I'm still waiting for it to go in my bank

Company replied

Rated 1 out of 5 stars

Absolutley nothing but awful excuses excuses more id than I've ever had to give ,took no bonuses, still no payout customer service is practically none existing 😡 don't waste ya cash .

Company replied

Rated 1 out of 5 stars

I have played on many casinoes etc, this is the first time ever writing about a casino and that it to save you from this scam s*** casino. total scam legit

Rated 1 out of 5 stars

Ill start by saying this casino was excellent too me in all the time I played up until, they sent me an email stating, they needed to see my bank records and paystubs. Because I play so much it must h... See more

Company replied

Rated 1 out of 5 stars

Takes to long to process withdrawals.Also free spins is rubbish.

Company replied

Rated 2 out of 5 stars

They said they will pay me tomorrow let's see if they will keep there word!!!

Rated 1 out of 5 stars

Would not recommend this casino to anybody I see they’re on scam alert as well I did not even intend to go to this casino. I was just playing a casino I liked for free. Wasn’t putting any money in at... See more

Company replied

Rated 1 out of 5 stars

Star rating speaks for its self. This site is a scam. spent over 1k and didn't win as much as $5

Rated 1 out of 5 stars

I won 1400 dollars so when I went to withdraw the money which by way I won 1400;and after the service charge was only able to request 900 so first they said that the bank through the method that I cho... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Casino

Written by the company

Lucky Casino – Licensed Online Casino & Sportsbook Lucky Casino was founded in 2018 and operates under LCKY Group (formerly Glitnor Group). The platform is managed by Glitnor Services Limited (Malta registration C 85912) and is headquartered at Level 8, The Centre, Tigné Point TPO0001, Malta. Lucky Casino holds licenses issued by the Malta Gaming Authority (MGA) and the Swedish Gambling Authority (SGA). The brand operates in regulated European markets, with a primary focus on Sweden and Finland. The platform offers more than 2,000 casino games from over 30 established game providers, including slots, table games, and live dealer titles. In addition to its casino offering, Lucky Casino operates an online sportsbook covering major international sports and leagues. The platform is designed with a fast-loading infrastructure and an intuitive user interface to ensure efficient navigation across desktop and mobile devices. Operations are conducted in accordance with applicable regulatory frameworks and include mandatory age verification, Know Your Customer (KYC) procedures, SSL-encrypted data transmission, and secure payment processing standards. The brand focuses on streamlined payment flows and fast withdrawals, subject to verification and regulatory requirements. Responsible gambling is integrated across the platform through deposit limits, loss limits, session reminders, cooling-off periods, self-exclusion options, and access to national self-exclusion registers where applicable. Customer support is available via live chat and email. Lucky Casino operates as a regulated online casino and sportsbook brand focused on compliance, transparency, operational reliability, fast transactions, and a user-friendly experience in the markets it serves.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

141 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 69% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Gift review

Only just signed up, easy enough so far!

16 September 2025
Unprompted review
Luckycasino.com logo

Reply from Luckycasino.com

Hey Glenn,
Thank you for your review!

We are happy to hear that your experience has been easy and straightforward as it is one of our main focuses!

If you were to have any further feedback or questions in the future, please feel free to reach out to our customer service, and they will be happy to help you!

Best regards,
Alexander at Lucky Casino.

Rated 5 out of 5 stars

Fun games and good bonusus very…

Fun games and good bonusus very enjoyable

16 September 2025
Unprompted review
Luckycasino.com logo

Reply from Luckycasino.com

Hi Luke,
Thank you for your feedback!

We really appreciate hearing from our customers that their experience has brought joy, for us it's a receipt that we are doing things right!

If you were to have any further feedback or questions in the future, please feel free to reach out to our customer service, and they will be happy to help you!

Best regards,
Alexander at Lucky Casino.

Rated 1 out of 5 stars

Takes to long to process…

Takes to long to process withdrawals.Also free spins is rubbish.

15 September 2025
Unprompted review
Luckycasino.com logo

Reply from Luckycasino.com

Hi Tracy,
Thank you for giving us insight to your experience!

We are sorry to hear that your experience has not been as expected! We can understand that our processes may seem timely, but I can assure you that we're always doing our best to assure a seamless and effective process.

If you were to have any further feedback or questions in the future, please feel free to reach out to our customer service, and they will be happy to help you!

Best regards,
Alexander at Lucky Casino.

Rated 5 out of 5 stars

Great experience

Good app well set out with good bonus's, easy to use with good games that actually pay.

13 September 2025
Unprompted review
Luckycasino.com logo

Reply from Luckycasino.com

Hello Dave,
Thank you for your feedback, lovely to hear that your experience has been great!

If you were to have any further feedback or questions in the future, please feel free to reach out to our customer service, and they will be happy to help you!

Warm regards,
Alexander at Lucky Casino.

Rated 1 out of 5 stars

Is it possible to give negative stars?

Is it possible to give negative stars? This casino will do anything not to pay you out. At least 3 times they've cancelled my withdrawal for bogus reasons. Do not use.

6 September 2025
Unprompted review
Luckycasino.com logo

Reply from Luckycasino.com

Hi Shannon,

We are terribly sorry to hear that you have experienced the situation this way! I can assure you that this is not for any bogus reasons, but rather to stay in line with regulations and our terms and conditions.

If you were to have any further feedback or questions, please feel free to reach out to our customer service, and they will be happy to help you!

Best regards,
Alexander at Lucky Casino.

Rated 1 out of 5 stars

Don’t play this one

Nice site but zero promotions and the lowest payout I have experienced playing a half dozen on line casinos. Don’t waste your money, there are far better options

4 September 2025
Unprompted review
Luckycasino.com logo

Reply from Luckycasino.com

Hi,

It seems like your review is related to another casino with a similar name as it seems like you are from Cuba - which is a market that we don't operate in, we kindly ask you to take this into consideration and double check that your reply relates to LuckyCasino.com and act accordingly.

Thank you for your cooperation!

Alexander, LuckyCasino

Rated 5 out of 5 stars

I used this site before reading the…

I used this site before reading the reviews so when I won £100 on free spins I was very worried I would not receive my winnings but I did the next day after sending my verification details. Chat was helpful too.

18 August 2025
Unprompted review
Luckycasino.com logo

Reply from Luckycasino.com

Hi Kelly,
Thank you for your review!

We really appreciate you taking your time to write this! We also really appreciate hearing that you have had a smooth process with us, it really makes us happy to hear!

If you were to have any further feedback or questions, please feel free to reach out to our customer service, and they will be happy to help you!

Warm regards,
Alexander at Lucky Casino.

Rated 1 out of 5 stars

Hi people don't joined luckycasino I…

Hi people don't joined luckycasino I won't 50 pound on Friday and I'm still waiting for it to go in my bank

22 August 2025
Unprompted review
Luckycasino.com logo

Reply from Luckycasino.com

Hi Lynch,
Thank you for your review!

We can understand that the process may seem timely, but I can assure you that our relevant departments carry out our processes as effectively as possible!

If you were to have any further feedback or questions, please feel free to reach out to our customer service, and they will be happy to help you!

Best regards,
Alexander at Lucky Casino.

Rated 1 out of 5 stars

Would not recommend this casino to… lucky mate casino is a very bad casino. Don’t use it.

Would not recommend this casino to anybody I see they’re on scam alert as well I did not even intend to go to this casino. I was just playing a casino I liked for free. Wasn’t putting any money in at all because it’s a mugs game. If you think you’re gonna win this casino popped up on the casino that I was playing saying that it was a much better casino to play it which I think is wrong. Should not be able to do that. I think this casino is a scam. I think they do not pay out money properly. I would not touch them they are clearly not a good casino. Read your reviews on here and it will tell you that too. I will now be finding a way to block them. I do not. I will not put any more money in an online casino. That is mine I’m much preferred to play the ones that are for free just for fun then it’s not my money. Like I said it is a mugs game if you think you’re gonna win you’re joking. Don’t use this casino. And if you do do not use their money as well as your own you will never get your money back. It is just a con to get you to apply more. They give you the money but you have to pay it back 500 times or something before they’ll pay you out that will never happen. They make it hard for you to get paid out. Just do not use this casino if you’re bored, go and play Candy Crush or something else. Do not think that you’re gonna win. Casino is stuck it against you. You never win. REPLY: No, I don't think so, just look, still the same place, and have you seen how many reviews you have saying the same thing ?

19 August 2025
Unprompted review
Luckycasino.com logo

Reply from Luckycasino.com

Hi,

It seems like your review is related to another casino with a similar name as you mentioned "Lucky Mate Casino", we kindly ask you to take this into consideration and double check that your reply relates to LuckyCasino.com and act accordingly.

Thank you for your cooperation!

Alexander, LuckyCasino

Rated 5 out of 5 stars

won 1300

won 1300 and had 0 problems with the withdrawal got it in a couple hours, not sure what all these other people have experienced but everything i experienced was good, good app too with lots of good games

15 August 2025
Unprompted review
Luckycasino.com logo

Reply from Luckycasino.com

Hi David,
Thank you for taking your time and giving us feedback, we really appreciate it!

We are really happy to hear that your experience has brought you joy!

If you were to have any further feedback or questions, please feel free to reach out to our customer service, and they will be happy to help you!

Best regards,
Alexander at Lucky Casino.

Rated 1 out of 5 stars

They are a huge ripoff I won $600.00…

They are a huge ripoff I won $600.00 then they closed my account and locked it. Kept all of my winnings after I gave them all of the documentation they asked for including bank statements drivers license etc. they did not honor and of my winnings and would not refund my deposits I made. Or even respond to me. They are the biggest casino scam out there if you are thinking of making a deposit DONT DO IT. THEY NEED TO BE SHUT DOWN. I only gave them one star because trust pilot made me. It’s no stars for them absolute garbage 110 percent scam. Probably stationed in Nigeria or something.

17 July 2025
Unprompted review
Rated 1 out of 5 stars

Stay far away

I wish I could give 0 stars because they are the worst casino online and SCAM is right. Every other online casino I’ve played at never been this unfair and shady. This Luckycasino weren't concerned at all when I deposited thousands and lost lots of that. As soon as I won small sum of money and withdrew they emailed me, suspended my withdrawal and asked me for multiple questions and documents. After I gave them what they asked they released my funds days later and then proceeded to suspend my account without any explanation. Go with bigger and better online casinos that don’t scam players and cheat their monies. It’s laughable how many people say the same thing on here. If you ever need proof you can find one in reddit (I’m gonna post it there) I have all the screenshots and receipts of emails to show. I’ll be filing a complaint and reddit post too just to help other players from being victim of their practices. It’s insane how they have their licenses.

4 July 2025
Unprompted review
Rated 1 out of 5 stars

Lucky casino in my opinion this casino…

Lucky casino in my opinion this casino is rigged not to win anything good, lots of very low game payouts with 15 deposits and no return. Not a fan so far, but as a player from Ontario, their site was accepted by IGaming that has a lot of corrupt casinos. I will try again, if I receive anything good, I will change my review. A year later of not playing on this iGaming crap casino, deposit $30, gone in a few minutes, no bonus or scatter popped up in my plays. Another iGaming horrible casino. Update; Jan/5/2026; You better be very luck to play on this corrupt platform, it is rigged, the odds are disgusting, and still not one scatter on this BS casino.

28 June 2025
Unprompted review
Luckycasino.com logo

Reply from Luckycasino.com

Hi C.D.,

Thank you for sharing your detailed feedback — we’re sorry to hear that your experiences with wins and payouts have left you feeling this way, and we understand how discouraging that can be.

All our games are certified and regulated by iGaming Ontario to ensure fairness, but if you have questions about specific sessions or want to discuss your play, please reach out to our customer support so they can review your account and assist you further.

We appreciate you giving us another chance and hope to improve your experience.

Best regards,
Alexander, LuckyCasino

Rated 1 out of 5 stars

Theives! If I could leave NO STARS I would

If I could leave NO STARS I would. This company keeps taking money out of my account whenever they see fit! Don't play! It's a scam! Would love to attach the emails from the "customer service" team! Haha what a joke. Don't waste your money. Don't waste your time. They're theives.

18 June 2025
Unprompted review

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