First time playing on an online casino, app is easy to use and large range of game categories to choose from. Easy to use for a beginner like myself. I'll update after seeing how the withdrawal proces... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently started playing on this platform and really enjoyed it. I have uploaded multiple large amounts of funds.And now , after winning , I have run into some issues with trying to... See more
Company replied
It was an okay experience customer service is great I want some awesome work so overall okay ,and a good experience!
Company replied
Good games. I like the daily limit settings available.
Company replied
Only just signed up, easy enough so far!
Company replied
I won big it took them a while to pay (1 week and kept on asking similar questions over and over again and they finally paid me after a week but at least they paid out.
Company replied
I liked this platform for its simplicity and easy deposits , I get lost in the awesome games they offer , great fun.
Company replied
Excellent variety of games plus support is easy to access and payouts are fast plus verification is easy what’s not to love about it
I am very frustrated with this site. I deposited $200 CAD since I reside in Ontario almost two weeks ago, and I still do not have access to LuckyCasino in Ontario. They claim they couldn't validate... See more
Company replied
Lucky casino in my opinion this casino is rigged not to win anything good, lots of very low game payouts with 15 deposits and no return. Not a fan so far, but as a player from Ontario, their site was... See more
Company replied
They are a huge ripoff I won $600.00 then they closed my account and locked it. Kept all of my winnings after I gave them all of the documentation they asked for including bank statements drivers lice... See more
I signed up and did 2 deposits of $50. On my second deposit I won over $4000 and was playing when my credit drastically disappeared to $250.when I asked what had happened they said that I had wager... See more
Company replied
Nice site but zero promotions and the lowest payout I have experienced playing a half dozen on line casinos. Don’t waste your money, there are far better options
Company replied
I wish I could give 0 stars because they are the worst casino online and SCAM is right. Every other online casino I’ve played at never been this unfair and shady. This Luckycasino weren't concerned at... See more
Customer service was inactive response.my deposit didn't arrived in my gaming account but it was already taken from my bank. Been waiting for two days now.
Company replied
First deposit they scammed me out of my bonus, second deposit i got my bonus on a 0× wager requirement with a deposit of 20. You have to wager the 20 which is fine i did ×3. I wagered 61.20 and tried... See more
Company replied
Is it possible to give negative stars? This casino will do anything not to pay you out. At least 3 times they've cancelled my withdrawal for bogus reasons. Do not use.
Company replied
DO NOT PLAY if you win and send the proof they ask they will always find something wrong with it so they don't have to pay con artists and a scam
Lucky Hills Casino was the first online casino I had ever played. It is still my favourite. Verification is easy (make sure you start verification immediately and not wait until your first withdrawa... See more
I used this site before reading the reviews so when I won £100 on free spins I was very worried I would not receive my winnings but I did the next day after sending my verification details. Chat was h... See more
Company replied
won 1300 and had 0 problems with the withdrawal got it in a couple hours, not sure what all these other people have experienced but everything i experienced was good, good app too with lots of good ga... See more
Company replied
Yeah I just started with lucky casino. Im waiting on my etransfer still. Little slow but talked to Gustav said should be there shortly. Benefit of the doubt. So we will see. But overall I think its a... See more
How does this casino only have 2.4 stars? The support is awesome. They are quick to respond, very friendly and helpful. The freespins you get has no wager on them. Sure the rtp is set low... See more
Company replied
Love the platform fun games great rewards great games exciting games always win fast withdrawals
Company replied
Tons of games to choose from easy site to navigate great bonuses!!!!!!!!
Company replied
It's been good with processing deposits compared with some other casinos
Company replied
Lovely customer service and best games
Company replied
Lucky hills has been a great place to play. Big pay outs
Great experience,great service & quick payout
Company replied
I won big they paid right away
The casino used to be great when it offered no-wagering bonuses. Now that many casinos provide similar offers, a 25x wagering requirement feels excessive. The promotions have seriously declined. For e... See more
Company replied
Ok so I’m from Australia and I know we can’t gamble overseas but some overseas companies allow it. I lost my daughter and had a hard time finding the money to pay. I found this casino... See more
Company replied
If I could leave NO STARS I would. This company keeps taking money out of my account whenever they see fit! Don't play! It's a scam! Would love to attach the emails from the "customer service" team! H... See more
Hi people don't joined luckycasino I won't 50 pound on Friday and I'm still waiting for it to go in my bank
Company replied
Absolutley nothing but awful excuses excuses more id than I've ever had to give ,took no bonuses, still no payout customer service is practically none existing 😡 don't waste ya cash .
Company replied
I have played on many casinoes etc, this is the first time ever writing about a casino and that it to save you from this scam s*** casino. total scam legit
Ill start by saying this casino was excellent too me in all the time I played up until, they sent me an email stating, they needed to see my bank records and paystubs. Because I play so much it must h... See more
Company replied
Really a scam was trying to play 3 h straight but newer get more then pay for spin 😆 scam 101
Takes to long to process withdrawals.Also free spins is rubbish.
Company replied
They said they will pay me tomorrow let's see if they will keep there word!!!
Would not recommend this casino to anybody I see they’re on scam alert as well I did not even intend to go to this casino. I was just playing a casino I liked for free. Wasn’t putting any money in at... See more
Company replied
Don't deposit is a big scam website
Star rating speaks for its self. This site is a scam. spent over 1k and didn't win as much as $5
I won 1400 dollars so when I went to withdraw the money which by way I won 1400;and after the service charge was only able to request 900 so first they said that the bank through the method that I cho... See more
Company replied
Company details
Written by the company
Lucky Casino – Licensed Online Casino & Sportsbook Lucky Casino was founded in 2018 and operates under LCKY Group (formerly Glitnor Group). The platform is managed by Glitnor Services Limited (Malta registration C 85912) and is headquartered at Level 8, The Centre, Tigné Point TPO0001, Malta. Lucky Casino holds licenses issued by the Malta Gaming Authority (MGA) and the Swedish Gambling Authority (SGA). The brand operates in regulated European markets, with a primary focus on Sweden and Finland. The platform offers more than 2,000 casino games from over 30 established game providers, including slots, table games, and live dealer titles. In addition to its casino offering, Lucky Casino operates an online sportsbook covering major international sports and leagues. The platform is designed with a fast-loading infrastructure and an intuitive user interface to ensure efficient navigation across desktop and mobile devices. Operations are conducted in accordance with applicable regulatory frameworks and include mandatory age verification, Know Your Customer (KYC) procedures, SSL-encrypted data transmission, and secure payment processing standards. The brand focuses on streamlined payment flows and fast withdrawals, subject to verification and regulatory requirements. Responsible gambling is integrated across the platform through deposit limits, loss limits, session reminders, cooling-off periods, self-exclusion options, and access to national self-exclusion registers where applicable. Customer support is available via live chat and email. Lucky Casino operates as a regulated online casino and sportsbook brand focused on compliance, transparency, operational reliability, fast transactions, and a user-friendly experience in the markets it serves.
Contact info
The Centre, Tigné Point, Sliema, Malta
- support.se@luckycasino.com
- www.luckycasino.com
2.7
Poor
141 reviews
Replied to 69% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
How to claim your prize how to deposit and how to win
I liked to win but I haven't 🤣🤣🤣
16 March 2026
Unprompted review
Reply from Luckycasino.com
Hi Kelly,
Glad to hear you enjoyed playing even if the wins didn’t land this time!
Please remember that all our games use a certified Random Number Generator (RNG) to ensure fair and completely unpredictable results - every spin has the same chance of winning. We hope your next session brings more luck your way!
If there is anything we can do for you, please reach out to our support. They will be happy to be of assistance!
Best,
Alexander, LuckyCasino.
Reply from Luckycasino.com
Hi Kia,
Thank you for the kind words, we are really happy to hear that you are enjoying your experience with us.
If there is anything else we can do for you, please reach out to us - we look forward to hearing from you!
Best regards,
Alexander, LuckyCasino.
Reply from Luckycasino.com
Hi Paula,
Thank you for taking the time to write these kind words, we really appreciate it!
If there is anything we can help you with in the future, please reach out to us!
Best regards,
Alexander, LuckyCasino.
I won 1400 dollars so when I went to…
I won 1400 dollars so when I went to withdraw the money which by way I won 1400;and after the service charge was only able to request 900 so first they said that the bank through the method that I chose was having tech issues then after waiting 48;hours they they told me after providing screen shots of various things like game id and and my withdraw history that I was not compliant with their rules which is ridiculous then finally after a week of asking the same things over and over they told my I had multiple accounts which I do not have multiple accounts I have one that I binded all my info to and this saga is still going on customer service is a joke it's mostly AI and after it thinks that it has solved your issue stops responding so I've made deposits and lost money won money and and when it came time to pay me they didn't pay out so basically I've been scammed cause they have no trouble taking my money but when you win your not getting paid at least that has been my experience and customer service does not exist and they rely on this AI I don't even think you can talk to an actual human being on top of that they provide no phone number no address or location as to where they are based out of! So there is no transparency as to any information about this casino so they are operating in the shadows so this casino to me is at the very least a fraud and is scamming people I'm only hopes that they dontvtii
20 February 2026
Unprompted review
Reply from Luckycasino.com
Hi Dennis,
Thank you for sharing your experience, and we’re really sorry to hear how frustrated and disappointed you feel. That’s never how we want any player to experience our brand.
We do want to clarify a few important points though:
– Our customer service is handled by real human agents, not AI.
– We are fully licensed and operate under strict regulations, which means we must follow clear rules for payments, account reviews and responsible gambling.
– All information about our licence, company details and how to contact us (including address and other key details) is available on our website.
Because of this, parts of what you describe – especially regarding lack of company details and the inability to reach human support – do not match how our service works. It’s possible that this experience may relate to another casino.
We would be happy to double‑check this. If you have an account with us, please contact our support team directly via the channels listed on our site and include your registered email so that we can review your case in detail.
Thank you again for your feedback – we take all comments seriously and use them to keep improving our service.
Best regards,
Alexander, LuckyCasino.
Enjoyed the slots and bonuses offered…
Enjoyed the slots and bonuses offered would recommend to any adult
23 February 2026
Unprompted review
Reply from Luckycasino.com
Hi Mark,
Thank you for the kind words, we really appreciate that you took the time to give us some feedback.
We're thrilled to hear you enjoyed the slots and bonuses! Your recommendation means a lot to us, and we hope you keep having fun with us.
Best regards,
Alexander, LuckyCasino
The casino used to be great
The casino used to be great when it offered no-wagering bonuses. Now that many casinos provide similar offers, a 25x wagering requirement feels excessive. The promotions have seriously declined. For example, “deposit a minimum of €100 and receive just a few spins.” I’m really disappointed with how things have changed. I used to play there regularly because the offers were good and competitive. The game selection is quite good, and the website design is fine. Customer support can sometimes be difficult to reach.
20 February 2026
Unprompted review
Reply from Luckycasino.com
Hi Toni,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that our recent promotions haven’t met your expectations. We know how much our players value fair and rewarding offers, and we’re continuously reviewing our campaigns to ensure they stay competitive and enjoyable.
It’s great to hear you appreciate our game selection and website design, we’ll make sure to share that with our team. Regarding the wagering requirements and bonus structure, we’ll pass your comments to our promotions team for review. We’re also looking into ways to make support access smoother, as we truly want every interaction to be fast and helpful.
We value your loyalty and hope you’ll give us another chance soon, we have some exciting updates and offers coming up that you might enjoy.
Best regards,
Alexander, LuckyCasino
Reply from Luckycasino.com
Hi,
Thank you for sharing your experience, we are rally happy to hear that your experience has been as expected.
We would love to hear about your experience and feedback, please reach out to us via live chat or email so we can understand what we missed or could have done better!
Best regards,
Alexander, LuckyCasino
Good bonuses and lots of different…
Good bonuses and lots of different pokies to play
15 February 2026
Unprompted review
Reply from Luckycasino.com
Hi Shae,
Thank you for the feedback! We're thrilled to hear that your experience is as expected.
We really appreciate the feedback, if there is anything else - please reach out to our customer service via live-chat or email. We will make sure to help you the best way possible!
Best regards,
Alexander, LuckyCasino.
Absolutley nothing but awful excuses…
Absolutley nothing but awful excuses excuses more id than I've ever had to give ,took no bonuses, still no payout customer service is practically none existing 😡 don't waste ya cash .
13 February 2026
Unprompted review
Reply from Luckycasino.com
Hi Joanne,
It appears that your review may refer to another casino with a similar name, as you seem to be based in the UK, a market in which we do not operate.
We kindly ask you to take this into consideration and double check that your reply relates to LuckyCasino.com and act accordingly.
Thank you for your cooperation!
If this is related to our service - we’re very sorry to hear that your experience with us didn’t meet your expectations.
We understand that losing sessions can be discouraging. Rest assured, all our games undergo independent testing to ensure fairness — though, of course, part of the excitement lies in the risk.
We hope that your luck turns around soon!
Best regards,
Alexander, LuckyCasino.
Scam casino illegal fraud and non legit
2 February 2026
Unprompted review
Reply from Luckycasino.com
Hi Nas,
It seems like your review is related to another casino with a similar name, as you are based in the UK. As we do not operate in the UK we kindly ask you to take this into consideration and double check that your reply relates to LuckyCasino.com and act accordingly.
Thank you for your understanding and cooperation!
Alexander, LuckyCasino
How does this casino only have 2.4…
How does this casino only have 2.4 stars?
The support is awesome. They are quick to respond, very friendly and helpful.
The freespins you get has no wager on them.
Sure the rtp is set low on some casino but I just won $2000 on 94% no limit city rtp.
And the casino always pays fairly quick.
Great casino!
31 January 2026
Unprompted review
Reply from Luckycasino.com
Hi Jenn,
Thank you for your fantastic review! We're delighted to hear that you appreciate our quick and friendly support, no-wager free spins, and fast payouts.
Great to hear about your $2000 win with No Limit City!
We hope you continue enjoying the excitement!
Best regards,
Alexander, LuckyCasino
Ok so I’m from Australia and I know we…
Ok so I’m from Australia and I know we can’t gamble overseas but some overseas companies allow it.
I lost my daughter and had a hard time finding the money to pay.
I found this casino and prayed I’d win something to help cause all I had left was $200 and I needed at least a grand.
I signed up and read the terms and conditions Mastercard or visa for withdrawal and that’s all I had.
I actually got lucky and won $1000
Cashed in $800 first on Mastercard and they said technical issue.
Second time visa had to get a visa just to get this money and they said sent all goods lied to me and kicked me in the guts at my lowest times of my life. Then few hours later said they can’t use visa cause it has technical issues too.
Kicked me in the guts again.
I know it’s part my fault for gambling. But these guys then sent me a emails saying I want to close my account when I didn’t even ask them.
I hope these people get the karma from the universe they deserve.
I sent emails after emails and I know they will reply under here, let’s fix this etc but I’ve done everything there terms and conditions have applied.
Lost my daughter and really needed this. Mum never gambling again and I’ll save the money in the next 4 weeks.
Don’t be a victim of these cruel people.
There families will probably suffer from the devils gate.
8 January 2026
Unprompted review
Reply from Luckycasino.com
Hi,
We’re very sorry to hear about your loss and the difficult time you’re going through. 💛
Please note that LuckyCasino does not hold a license to offer games or services in Australia. Unfortunately, this means that players based in Australia are not permitted to play with us under our license regulations.
We would still like to take a closer look at your case and clarify any confusion regarding your account or transactions. Please reach out to our Customer Support team via Live Chat or email where our team will gladly assist you and go through all details together with you.
Thank you for sharing your experience, and we wish you all the best moving forward.
Alexander, LuckyCasino.
Good casino
Good casino . Everything work good and the games are good
6 January 2026
Unprompted review
Reply from Luckycasino.com
Hi Sakari,
Thank you so much for your feedback!
We are very happy to hear that your experience has been as expected, and that everything has worked good for you!
If there is anything we can do for you, please reach out to our customer service!
Alexander, LuckyCasino
Reply from Luckycasino.com
Hi Beau,
Thank you for your feedback!
If there is anything we can do for you, please reach out to our customer service!
Alexander, LuckyCasino
Customer service was inactive…
Customer service was inactive response.my deposit didn't arrived in my gaming account but it was already taken from my bank. Been waiting for two days now.
2 January 2026
Unprompted review
Reply from Luckycasino.com
Hi Eu-mar,
Thank you for sharing your experience, and sorry to hear about the delay with your deposit, waiting two days without seeing the money in your account is understandably very frustrating.
Please contact our customer support so they can locate the transaction, check its status, and help ensure that the missing amount is either credited to your gaming account or returned to your bank if the deposit failed.
Best regards,
Alexander, LuckyCasino
I liked this platform for its…
I liked this platform for its simplicity and easy deposits , I get lost in the awesome games they offer , great fun.
29 December 2025
Unprompted review
Reply from Luckycasino.com
Hi,
Thank you so much for your kind feedback — it’s great to hear that you enjoy the simplicity of the platform and how easy it is to make deposits, as well as the fun games we offer.
We really appreciate you taking the time to share your experience and are happy that you’re having a great time playing with us.
Best regards,
Alexander at LuckyCasino
LUCKYHILLS LUCKY HILLS IS THE THRILLER…
LUCKYHILLS LUCKY HILLS IS THE THRILLER FOR A SPINNER OF A NIGHT
26 December 2025
Unprompted review
Reply from Luckycasino.com
Hi Aisha,
Thank you for your feedback!
If there are any questions, please feel free to reach out to our customer service!
Alexander, LuckyCasino
Didn't seem to be able to win anything…
Didn't seem to be able to win anything on any game I played
18 December 2025
Unprompted review
Reply from Luckycasino.com
Hi HALF,
Thank you for sharing your feedback. It can absolutely feel discouraging when it seems impossible to win, and that is not the experience we want our players to have.
If you have any questions about your play or how the games work, you are very welcome to contact our customer support so they can review your account and assist you further.
Warm regards,
Alexander, LuckyCasino
They lie they do not give you money…
They lie they do not give you money when you win like they say
18 December 2025
Unprompted review
Reply from Luckycasino.com
Hi Tammy,
Thank you for your feedback — it’s completely understandable to feel disappointed when your winnings don’t seem to be paid out as expected, and we are sorry that you feel this way.
We would really like to take a closer look at your case, so please contact our customer support so they can review your account and your withdrawal in detail and help clarify what has happened.
Best regards,
Alexander, LuckyCasino
I am very frustrated with this site
I am very frustrated with this site. I deposited $200 CAD since I reside in Ontario almost two weeks ago, and I still do not have access to LuckyCasino in Ontario. They claim they couldn't validate my address, no sure why, and I have repeatedly asked for technical help, but I keep receiving the same unhelpful response.
I’m beginning to wonder if this is a scam site. I am unable to withdraw my money because they require you to wager at least once to be eligible for a withdrawal, but how do they expect me to do that when I can't access my account? I don’t have any other issues with other online casinos. I am very frustrated with this site. Any advice?
5 December 2025
Unprompted review
Reply from Luckycasino.com
Hi Elisa,
Thank you for sharing your experience, we’re truly sorry for the frustration with accessing your account after depositing.
This appears to be a location/geolocation issue on the player side, common in Ontario due to strict regulatory requirements. Please check that no VPN is active, location services are enabled, and you’re using the correct Ontario site version.
Contact our customer support again, specifying it’s a geolocation problem, they’ll guide you through the next steps to regain access quickly.
Best regards,
Alexander, LuckyCasino
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