Love Your Postcode ® Property Group Reviews 

885
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for being extremely friendly, welcoming, and always ready to offer professional guidance and dependable support throughout the entire property journey. People genuinely appreciate the exceptionally smooth, efficient, and stress-free service when searching for new homes or managing existing rental properties. Some reviewers were not happy with the overall communication and felt that arranging viewings could occasionally lead to wasted time and energy. Consumers also mentioned facing frustrating difficulties when trying to secure prompt callbacks and dealing with unexpected questions during property inquiries.

What people talk about most

Staff

Clients share satisfaction with the staff, frequently noting that the team is friendly, professional, and... See more

Service

People report positive experiences with service, highlighting kind staff, smooth processes, and timely... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the team ensures a smooth and quick... See more

Location

Customers had positive experiences with location, mentioning properties at Tatbank Road in Oldbury,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you once again for accepting our application on North Street Dudley. The viewings had over 10 families attending. We were selected over everyone even though our history was patchy.... See more

Company replied

Rated 5 out of 5 stars

Met with Japz and bobby at a beautiful property, japz showed me the whole property explained the area and everything with detail, it was a really fond memory meeting Bobby Paji who I am a real fan o... See more

Company replied

Rated 5 out of 5 stars

My previous tenant just left no notice, 2 months rent not paid.House very dirty I was recomended to go to We Love your postcode, they sorted everything the arrears the minor damage even the cl... See more

Rated 5 out of 5 stars

Had a great experience with LYP. We purchased a beautiful 2 bed apartment and just completed today. Manny, Bobby and Catalina have helped me so much to get this property and have no hesitation in reco... See more

Company replied


Company details

  1. Real Estate Agents
  2. also in
  3. Apartment Rental Agency
  4. Property Management Company
  5. Real Estate Agency
  6. Short Term Apartment Rental Agency

Written by the company

Love Your Postcode a top tier 1% multi-award winning property group has simplified the way people sell, buy, rent & manage property since 2009. We are renowned for creating and developing driven and ambitious professionals. The company's mission is to set the standard in estate agency through exceptional service, local expertise, and innovative marketing that delivers superior outcomes for buyers, sellers, landlords, and tenants. Love Your Postcode focuses on delivering sales, lettings, property management, and relocations through hyperlocal expertise, high-intensity marketing, and tech-enabled lead generation. The company emphasizes customer focus, local expertise, marketing excellence, integrity, and continuous innovation, supported by investments in CRM, listings, and valuations. We also place a strong emphasis on social mobility and diversity, reflecting in their community partnerships and operations. Our people are key to our success. We are not just passionate about training people on how to sell and let properties, we are passionate about people development, both personally and professionally. That's why the average tenure of senior managers at Love Your Postcode is over a decade each. For many of us, moving house can be a stressful process that requires the most trusting and open of relationships. Love Your Postcode business model is built upon our values of honesty and integrity and we work hard to ensure that everything is done with total transparency. As a rapidly expanding business we are committed to finding ways of reducing our environmental impact and carbon footprint. We endeavour to be considerate within our local communities, as well as looking at the bigger picture. As a local business, we have a responsibility to the communities in which we operate and one of the most enjoyable parts of our job is meeting our neighbours and getting involved with local events. Freephone 0800 862 0870 or email sales@loveyourpostcode.com or visit us at 86 Birmingham Street, Oldbury B69 4EB


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

885 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(885)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am extremely delighted to leave a…

I am extremely delighted to leave a positive feedback on my experience with Love Your Postcode Estate Agents in Oldbury West Midlands. I cannot thank you enough for making renting a property go so smoothly from start to finish. Special thanks to Jack Cullen and Ranj Ferlance who have all been very professional and clear with every step from start to finish and for providing an en excellent inventory on all what was available to clear descriptions and photographic evidence. I have enjoyed all the interactions by emails and all the support that you have both given and indeed the input from the company as a whole. I have no hesitation in recommending you guys to all prospective candidates looking to rent a property in the West Midlands. Thanks so much for everything.

4 February 2022
Unprompted review
Love Your Postcode ®  Property Group logo

Reply from Love Your Postcode ® Property Group

Thank you so much for an amazing review!

We hope you enjoy your new home and please do not hesitate to contact us should you need anything.

Rated 5 out of 5 stars

House viewing with Jack cullen

I had the pleasure of meeting Jack Cullen last week on my viewing of little lane. On arrival Jack was very welcoming and friendly yet very professional. Jack was easy to talk to and has been very helpful with keeping me up to date with the latest development's in regards to moving. What is a very stressful time for me and my family having to move and find a new home Jack has made a lot easier. I am extremely pleased with the communication and friendly manner that Jack has provided to me. Thankyou x

18 January 2022
Unprompted review
Love Your Postcode ®  Property Group logo

Reply from Love Your Postcode ® Property Group

Thank you so much for your feedback.

It was a pleasure to be able to help you find a home.

Please do not hesitate to contact us should you need anything else.

Kind regards,

Rated 5 out of 5 stars

Jack Cullen at Love Your Postcode has…

Jack Cullen at Love Your Postcode has been brilliant. Very polite and friendly on viewing had answers to all questions. Called when said he would following day and has been very efficient.
Very pleased with the service received

17 January 2022
Unprompted review
Love Your Postcode ®  Property Group logo

Reply from Love Your Postcode ® Property Group

Viki

Thank you for your kind words.

Rated 5 out of 5 stars

Chloe Baker at Love Your PostCode

Chloe Baker is proactive, polite and respectful, attention to detail and is very professional. I highly recommend Chloe Baker at Love Your PostCode and will be using them again.

5 January 2022
Unprompted review
Love Your Postcode ®  Property Group logo

Reply from Love Your Postcode ® Property Group

Gurcharn

Thank you for using our group again and again.

Our teams will always do their best for you. Chloe always goes over and above for everyone.

Rated 5 out of 5 stars

Love your postcode is one of the best…

Love your postcode is one of the best estate agent they help you in every prospectus such as if theres a leakage,cooker problem or any house related stuff with efficiency specially their manager called 'Ranj' she helped me on multiple occasions as her behaviour is really polite.
Thank you love your postcode.

23 December 2021
Unprompted review
Love Your Postcode ®  Property Group logo

Reply from Love Your Postcode ® Property Group

Muhammed,

Thank you for taking the time to review our group.

Your feedback will only make our teams work that bit harder.

Rated 5 out of 5 stars

I work as a subcontractor for Love your…

I work as a subcontractor for Love your postcode, I can easily say that they are are the best estate agent that I've worked with. They pay on time and are very responsive when it comes to dealing with problems on the job!

I'm in regular contact with Ranj from LYPC , she's always extremely responsive and polite , these two are hard to find when dealing with estate agents.

23 December 2021
Unprompted review
Love Your Postcode ®  Property Group logo

Reply from Love Your Postcode ® Property Group

Tyler,

Thank you for taking the time to review our group.

Rated 1 out of 5 stars

Avoid this company at all cost!!

Avoid this company at all cost!!! Apologies in advance for the length of the review. We got a valuation from this company back in October/November 2020 and they sent two inexperienced agents who clearly were on training, as they came across very amateurish, although were very pleasant. They provided an initial valuation at around £220-229k, which was lower than two others we received, however, quickly reduced this down even further saying it would be around £209k. They then down valued the property even further to £205k when we decided to sell through David Wilson Homes when DWH asked for their valuation. They acted very unprofessionally and were trying to just make the quickest sale!! We ended up advertising through Connells and Skitts and received a total of 9 offers; 8 of which were either the asking price or more. We ended up selling our house for £242k in the end and even got another £2.5k for our curtains/blinds and light fittings. We would have lost out nearly £40k had we have gone with this company!! Our house was in immaculate condition, as it was only 5 years old and still had another 5 years on the NHBC warranty for new build properties, and it was one of the cheapest around for the property type, which was a 3 bedroom house detached with separate garage and 2/3 car drive. We could have easily got more for our property, however, were keen to sell, as we would have lost our reservation for our next property. They try to pressure you to sell at the lower price so they can make a quick sale and get their extortionate fees, which they were asking for significantly higher than what Connells and Skitts agreed. Awful experience and would advise those wanting to use their services to think twice.

20 December 2021
Unprompted review
Rated 5 out of 5 stars

Efficient service

Ranj was very efficient and kept in contact the entire time. She was professional and helped us with all our enquiries. Thank you.

20 December 2021
Unprompted review
Love Your Postcode ®  Property Group logo

Reply from Love Your Postcode ® Property Group

Thank you for your review!

I am glad that you found our service great!

We are here to help you with anything you need.

I will be sure to pass along the great feedback to Ranj

All the best,

Chloe Baker

Rated 5 out of 5 stars

Best experience

I've never known a smoother process than putting my home on sale with Love your postcode. Chloe Baker who was handling the sale was so efficient and got the ball rolling very quickly.
I was kept upto date at every stage and didn't need to follow up with anything as she was always one step ahead. I'd 100% recommend selling with Chloe at Love your postcode, I cant praise her speed, transparency and efficiency enough.

20 December 2021
Unprompted review
Love Your Postcode ®  Property Group logo

Reply from Love Your Postcode ® Property Group

Thank you for your amazing feedback!

Our sales team work extremely hard to provide you with the best service and make the whole process as smooth as possible.

It was amazing to see after such a long time of renting your property with us you decided to list the property for sales also.

Best Wishes,

Jack Cullen

Rated 5 out of 5 stars

Viewing the property to moving in was…

Viewing the property to moving in was all managed effectively with no delays. I was happy with the service provided by Ranj and had no issues moving in to my new place. I would recommend this company for letting in the future.

10 December 2021
Unprompted review
Love Your Postcode ®  Property Group logo

Reply from Love Your Postcode ® Property Group

Thank you for your feedback Zahid!

We work hard to make the lettings process easy for yourself. We are glad you are happy with the service given by Ranj.

If you need anything else, we are always here to help.

Thank you
Jack Cullen

Rated 5 out of 5 stars

Renting experience

I was assisted by Ranj to recently rent a property.
The Lettings process was reasonably straightforward and Ranj was helpful and responsive to any queries I had and always in a very timely manner. The company answer their phone and staff are contactable which is becoming rare!

9 December 2021
Unprompted review
Rated 5 out of 5 stars

Landlord Review

As a landlord you need to rent your properly quickly as time is money these guys have got the house on the rented once with 2 weeks and second time round within a month.

Easy to deal with and professional. Clear communication and great team. Cheers guys. Look forward to working with you.

8 December 2021
Unprompted review
Rated 5 out of 5 stars

5 stars

We were met at the property by a young gentleman called Jack. He was extremely helpful, answered all of our questions in a professional manner whilst giving us the space and freedom to walk around the property.

Our application was dealt with by Ranj. Ranj has been extremely helpful during the application process, listening to everything we had to say, answered any questions we had in a timely and professional manner. Ranj was always more than happy to answer the phone if we thought of any last minute questions. She has been amazing at keeping us updated through the application process, speaking either on the phone or via email a couple of times a day. Nothing has been too much trouble for Ranj, she has been completely understanding of our situation ensuring things go through smoothly and quickly for us.

I would recommend using LYP to anyone looking to move house, as well as recommending Jack and Ranj’s services.

Thank you guys

15 November 2021
Unprompted review
Love Your Postcode ®  Property Group logo

Reply from Love Your Postcode ® Property Group

Hi Jamie,

Thank you for your kind review. I am really glad you were impressed with our lettings team. I will pass on this feedback to them.

I hope you have settled in well to your new property!

If you need any support in the future we would be happy to help.

Thank you
Harry Ahir

Rated 5 out of 5 stars

Harry, the best estate agent

I had my viewing with Harry who has been really nice, helpful and kind. During the whole process Harry was always providing an excellent customer service and always responded to my messages. Very polite and professional person who I can say had been the best agent to deal with in the last year while I was hunting for a property.
Many thanks for your service Harry!

6 November 2021
Unprompted review
Love Your Postcode ®  Property Group logo

Reply from Love Your Postcode ® Property Group

Hi Sarah,

Thank you for your review. I am really glad we were able to support you find your next property and that you were impressed with Harry's service. We will pass this feedback onto him.

If you need any support in the future feel free to give us a call, we are more than happy to help.

Thank you,
Chloe Baker

Rated 5 out of 5 stars

Excellent service

Excellent service
From the start of the process right through to the end, Harry has been absolutely outstanding. He's always available to provide any clarification and nothing is ever too much to ask. He returns missed calls promptly and I never have to chase him. He always sounds pleasant on the phone and generally has a positive attitude. Although we had experienced some delays with the buyers solicitors, Harry was always acting on our behalf as the middle man and providing regular updates. We finally moved house yesterday and with the support of Harry and his team, we are in our new home. I am very happy with the service we received from Harry and would definitely recommend LYP to my friends and family 😀

1 October 2021
Unprompted review
Love Your Postcode ®  Property Group logo

Reply from Love Your Postcode ® Property Group

Thank you for your 5 star review!

We are really happy you liked our service throughout the process. We are always here to help in the future.

Thank you

Jack Cullen

Rated 5 out of 5 stars

Our experience with love your postcode…

Our experience with love your postcode has been fantastic. From start to finish Harry was on it, he was always available and has pushed the completion date quickly. After one week of putting the house on the market he arranged 10 viewings and the house was sold in and completed in less than 12 weeks from it going on the market.

Great work Harry

29 September 2021
Unprompted review
Rated 4 out of 5 stars

Lauren at LYP gave an impeccable…

Lauren at LYP gave an impeccable service. I found a flat within a month of my current tenancy ending, she was very friendly and professional and answered any questions I had clearly and kept me informed of any updates with the property. The move has been smooth and easy,The staff at the office were also friendly and made me feel welcome, Lauren is a credit to the team.

17 September 2021
Unprompted review
Rated 5 out of 5 stars

Really smart, quick and easy to use

I recently started to search for a good agency to find a house and this has been the best so far, they have friendly and nice agents who helped me to find a really good offer, I really recommend love your post code if u want to get it easy and quick.

1 September 2021
Unprompted review

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