Discrete packaging. Website can e a bit clunky-going from 'add to cart' to back to shopping is difficult. Be nice if it saved your place and you could just go back to shopping with one click. Deliv... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Strong vibration hitting the G-spot and good external vibration. Surprisingly quiet. Cool long distance feature. Got the phone remote set up quickly but yet to get the standard remote going (not that... See more
Goods arrived very quickly; tracking them was good abd informative every step of the way. Goods as advertised and arrived undamage and discreetly package. Overall..impressed and will order again.
Excellent and hassle free purchasing. Purchased YES lubricant, it's pricey for the size however it's a great with natural ingredients. Works well. The YES VM is an excellent, ladies if your head... See more
Company details
- #1 of 1 best companies in Sex Toy Store
- #1 of 1 best companies in Adult Entertainment Store
- #1 of 1 best companies in Erotic Clothing Store
- #1 of 1 best companies in Lingerie Store
- #1 of 1 best companies in Underwear Store
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
Locksbrook Road 100, BA1 3EN, Bath, United Kingdom
- www.lovehoney.co.nz
4.3
Excellent
612 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I would give less stars if I could
I would give less stars if I could. The product I bought was a total dud and doesn’t work but I was never sent a confirmation email with an order number so I can’t even contact y’all about the issue. Absolutely fkn useless
12 November 2025
Reply from Lovehoney
Hi there,
We're very sorry to hear that you're having trouble with an item and can understand how frustrating that can be.
Unfortunately sometimes our confirmation emails can go through to your junk/spam folder on accident depending on your email security or if you've recently unsubscribed and re-subscribed to emails. If this happens in future, please rest assured that you can reach out to our Customer Care team with the details of your order that you do know so we can assist in locating it for you.
Our Customer Care team will reach out to you directly via email to take care of your issue and work with you to try resolve the query to your satisfaction.
Kind regards,
Lovehoney Customer Care
Very discreet and timely as promised!
My Christmas present to myself arrived on time as described and my housemates were none the wiser. 5 stars thanks!
29 November 2025
Amazing experience overall
Great prices, delivery times, variety to choose from, email communication, nice website. Can't think of anything they did wrong.
28 November 2025
We love our box of excitement..
27 November 2025
2 out of 3 ain't bad
I liked that all the chargeable device I bought worked well and arrived as described. They did what the description said of each device. The only downfall was the silicon rubber cockring, that seemed to dissintergrate and fall apart after the first use so I wouldn't recommend buying that toy. Waste of money. We followed the instructions and only used water based lube but the rubber just broke apart. I suppose 2 out of 3 toys bought a smile and satisfaction ☺️ I think the rubber used needs to be more durable and longer wearing.
25 November 2025
Goods were exactly what I wanted
Goods were exactly what I wanted. As yet to determine quality after washing but they seem fine. Good sale prices too
25 November 2025
Product was described well online and…
Product was described well online and very much as pictured. On closer inspection quality of the product was very high.
Product was dispatched swiftly and arrived within the quoted timeframe.
24 November 2025
Misleading Domain
Great products. Good discounts. But this site is misleading as it’s branded as a .co.nz website. I assumed it was based in New Zealand as I am. But no everything comes from Australia. So I ended up waiting over a week for 2 bottles of lube when girl I could’ve gone to the store for what I ended up paying in shipping.
23 November 2025
Reply from Lovehoney
Hi there,
Thank you for taking the time to leave a review on Trustpilot!
We're ever so happy to hear that you like your products.
We love to go the extra inch to make sure that all of our customers are happy! If there is anything we can do to bump this up to a 5-star review then do let us know.
We are available via email or Live chat.
Kind regards,
Lovehoney Customer Care
Great experience
Strong vibration hitting the G-spot and good external vibration. Surprisingly quiet. Cool long distance feature. Got the phone remote set up quickly but yet to get the standard remote going (not that I've really tried). Strongly recommend this item
21 November 2025
Small to Size
I'm a size 16, ordered a sixe 20-22 bra as suggested and it was still too small. Products are cute, seem not terrible in quality and prices arent bad, but sizing is ridiculous.
20 November 2025
Reply from Lovehoney
Hi there,
Thank you for leaving us a review.
I’m so sorry to hear that the lingerie was not the best fit. Every body shape is different so it can sometimes be hard to find the perfect item and size. However we have passed this onto our Lingerie Design Team.
You can return any unopened, unused or unworn product with its packaging or tags intact to us within 30 days of receiving it for a full refund. Lingerie can be tried on over your own garments but must be returned in fully in tact packaging with tags still attached.
Please note we no longer offer exchanges.
Returning an item is free by following the link below:
https://lovehoney.intelligentreturns.net/main/landing
Please include a note in your returning parcel with your full name and address (including postcode).
Please accept our apologies again for the inconvenience caused.
Regards,
Lovehoney Customer Care
I received two broken items
I received two broken items. I understand things break but I was sent yet another broken one as a replacement then I wasn’t able to get a full refund only partial. Horrible company never ordering again I’d much rather pay extra some place else and know I’ll get what I’m expecting.
20 November 2025
Reply from Lovehoney
Hi there,
Thank you so much for leaving us a review.
I’m so sorry that you have been unhappy with our service.
We will contact you directly to get this resolved for you.
Kindest regards,
Lovehoney Customer Care
Whole process of ordering what I wanted…
Whole process of ordering what I wanted & delivery was dead easy , parcel arrived in plain wrap , bonus , & the dildo i ordered has been fantastic, bigger bonus !!!
19 November 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.