Lovehoney Reviews 

612
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 227 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, smooth purchasing process, and completely discreet packaging that arrives securely. Shoppers regularly mention how well the products match their online descriptions and perform nicely as expected. Many people also appreciate the wide range of quality items, helpful website information, and competitive prices. Some reviewers were not happy with sizing inconsistencies, mentioning that specific products like underwear and bras ran much too small. A few consumers also noted occasional delivery delays where parcels remained stuck in international transit much longer than expected.

What people talk about most

Product

Consumers find product to be positive, highlighting high quality, comfort, and items that match descriptions... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times,... See more

Quality

Customers consistently note positive experiences with quality, highlighting items that arrived as described... See more

Service

Customers had positive experiences with service, highlighting quick and efficient delivery alongside great... See more

Order

Reviewers highlight ambiguous aspects of order, as experiences vary significantly. Many consumers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Discrete packaging. Website can e a bit clunky-going from 'add to cart' to back to shopping is difficult. Be nice if it saved your place and you could just go back to shopping with one click. Deliv... See more

Rated 5 out of 5 stars

Strong vibration hitting the G-spot and good external vibration. Surprisingly quiet. Cool long distance feature. Got the phone remote set up quickly but yet to get the standard remote going (not that... See more

Rated 5 out of 5 stars

Goods arrived very quickly; tracking them was good abd informative every step of the way. Goods as advertised and arrived undamage and discreetly package. Overall..impressed and will order again.

Rated 5 out of 5 stars

Excellent and hassle free purchasing. Purchased YES lubricant, it's pricey for the size however it's a great with natural ingredients. Works well. The YES VM is an excellent, ladies if your head... See more


Company details

  1. #1 of 1 best companies in Sex Toy Store
  2. #1 of 1 best companies in Adult Entertainment Store
  3. #1 of 1 best companies in Erotic Clothing Store
  4. #1 of 1 best companies in Lingerie Store
  5. #1 of 1 best companies in Underwear Store

About Lovehoney

Written by the company

👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!

At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.

Your privacy is our priority, so that's why all orders are dispatched in plain brown boxes, ensuring your intimate journey remains your little secret.

We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.

At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.

For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.

Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

612 reviews

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4.3

All reviews

(612)

212 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Had issues with product in first week…

Had issues with product in first week but cannot return as already used.
Manufacturing fault.

20 December 2025
Lovehoney logo

Reply from Lovehoney

Hi there,

We're very sorry to hear that you've had issues with your item.

Our products do have a warranty and certain items also fall within our 100 Day Pleasure Guarantee policy.

We have had a look and are unable to locate any previous contact form you so our Customer Care team have reached out to you directly to get this resolved to your satisfaction.

Kind Regards,

Lovehoney Customer Care

Rated 1 out of 5 stars

the item showed as delivered but wasn't…

the item showed as delivered but never actually arrived. When I asked customer service to investigate I received no answer.

17 December 2025
Lovehoney logo

Reply from Lovehoney

Hi there

I am very sorry to hear you have not received your order, I can see we have replied to your email earlier on today in regards to this.

Please do reply to this email so we can get this sorted out for you.

Kind Regards

Lovehoney Customer Care

Rated 5 out of 5 stars

The quickness of receiving order with a…

The quickness of receiving order with a response.
Outlining time and travel. This order was placed before xmas with a date . of delivery .This being xmas
i new i would be later that was ok .
The item i purchased the rings are suited for China males. To small for NZ

11 December 2025
Rated 1 out of 5 stars

I still haven't received my.order and…

I still haven't received my.order and we ordered on the 9th of December

8 December 2025
Lovehoney logo

Reply from Lovehoney

Hi there,

We are so sorry to hear that your order has been lost in transit and can understand how frustrating this must be.

We are working with our carriers to ensure orders are delivered on time, without incident and do apologise that this hasn't happened in your case.

Our Customer Care Team will be in touch shortly to get your query resolved to your satisfaction.

Kind regards,

Lovehoney Customer Care

Rated 2 out of 5 stars
Lovehoney logo

Reply from Lovehoney

Hi there,

Apologies that specific instructions were not included for your toy.

I can see that this issue has already been resolved for you.

If you do require any further assistance, please let us know, we will be happy to help.

Kind regards,
Lovehoney Customer Care

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