Candy Coat Reviews 

I ordered an E voucher a week ago for my sisters birthday and when I open the email and click on the link it says error, so I have been emailing back and forth with candy coat as they wanted proof of this,I have had very little replies from them and its now "left with the technical team" I also asked for a refund witch got completely ignored twice.

I can't believe iv had so much trouble with an E voucher I have used candy coat for a couple of years now and WILL NOT be using them again.

I have been a customer for 5 years. 5 Years of loving their products and swearing by them. But I can see in the past year the quality has gone down so severely, all to squeeze out as many profits as they can from customers.

I got lint-free pads from them this week and the label on it is not even candy-coat it has Chinese text on it. They ordered mass amounts of them from China for barely any cost and they sell them at a £1.50 MORE than they are on amazon. THE EXACT SAME PACKET, The exact same listing is on amazon, do they order them there too? Not even a lazy candycoat sticker branding on top to pretend its their item. Each order this year has been cheap, when something is missing from the list they replace it with garbage no one wants instead of refunding.

Absolute disgrace, you have lost a loyal customer. I loved all of your items for years, especially the Cookie Dough items. But the way you delete comments from IG, don't take any criticism, lower quality to 0, you don't deserve to be open anymore.

Ordered some Items off Tik shop and Thought I'd check the website out Realised They offered a gel Polish Subscription box for £15 a month

I Tried to Buy it But Had an Error Thought I'd ask on Instagram no Reply So decided to ask on the live chat took over a week back and fourth to State a IT Error cut Short 2 weeks later still can't Buy just emptys from The basket fed up of asking get told they will get back to me nobody bothers

I've left 3 comments on Instagram, and all 3 of them deleted says it all. Really won't bother spending my money with a company that can not be bothered il Go elsewhere instead

Such a shame as the Products look Fantastic but if you can be ignored etc Imagine if you had a delivery issue etc

Do not buy from them. They are the worse company ever. Selling poor quality products at a really expensive price. Description on web is not what you get. I spent over £80 order I returned my order as I was not happy and now they don’t give me money back as they say they have not received. Scammers. Bad customer services. I left bad review on instagram and they blocked me. Again don’t waist your time and money. Made in china quality, the mistery box is really a mistery bescise you don’t know where are half of the items that you see on the web that you are going to get. I want my money back

The products came with labels hanging off and on one shade the colour was vastly different from the label to what came out - label red/orange product neon pink. That’s my eyes problem apparently to their customer service…

My order arrived. Poorly packaged and that’s why something leaked and went everywhere. Not all items are salvageable. I’ve got 3 items missing from the order. The box with the lamp in was badly damaged. I’ve messaged them twice and I’ve had no response as of yet. I wish I’d have read these reviews before ordering

Ordered candy crush for my granddaughter as part of her Christmas presents. She absolutely loved receiving her "present" every month. My experience with this company was nothing but positive.
I can not say enough how positive my experience working with Martine was, very polite and helpful.

Ordered the subscription box on the 15th March. It is not 29th April and I still haven’t received this. No correspondence has been sent in regard to this from candy coat themselves and only when I contacted them did I receive a brief message saying it will arrive “shortly”. This is was almost 2 weeks ago and I’m still waiting.

Shocking customer service. It’s a shame because the actual products are amazing.

Dont waste your time or money!

Great customer service. I received the wrong item in my order but Martine was really helpful and got the correct item sent asap.
Thank you.

Still waiting on a subscription box i paid for in March. Take my money and still can’t give me a date as to when I’ll receive my items. Only that there’s a ‘slight delay’ laughable that they can say 3 weeks is a ‘slight’ delay!
Really poor

UPDATE so having got through to customer services I received 2 separate messages one saying that my box would be arriving this week.(Still waiting) then when I queried this as it hadn’t arrived, (no apology) I was told there was a problem with the colours in the box and they didn’t want me receiving duplicate colours so they held on to it. What does that even mean, am I getting the box or not?? and in between have flat out refused to acknowledge I’ve asked for a refund. They’ve completely ignored my requests.
It’s so bad it’s laughable!
Do not subscribe to their subscription box!!!
Candy coat more like Candy cowboys!!!

On the 26th of March I made a review. I am now currently on day 42 of waiting for my replacement. Day 30 on waiting for a subscription box I paid for and Day 16 on another.
Honestly. I'm devestated at the way they handle shipping/customer issues. I love their gel. But nothing is worth the lack of concern for missing items and eternity long dispatch times.

I have always ordered my gels from Candycoat as they are high quality and good price value! Everything smells sweet and lovely, plus the but 3 random gels is such an amazing promo. I have never ever had a single issue with them only once where 2 gels have been missed off from the order which understandably can happen at any time as we are all human and we make mistakes. Martine has been most helpful, arranged for the missing gels to be posted next day. The issues has been resolved in the space of 3 working days. Absolutely amazing customer services on top of their amazing products.

Thank you x

Great products

Really wish I’d thought to come here first before placing my order. The website states 48hrs for dispatch (I ordered on the 6th)…it’s now been double the dispatch time and still haven’t had a notification to say it’s on the way. I’ve emailed and received nothing from them. Really unreliable company and I definitely won’t be ordering again. If it comes to it, I’ll be getting my bank involved to get my money back as it’s not cheap and people can’t afford to spend money and not receive their order.

Update: so after 9 days had passed (and i’d chased for an update) I finally got my parcel and I’ll openly admit that the products are lovely! Really nice quality and scents. They really let themselves down with the lack of customer care and delayed delivery, otherwise they’d be a fantastic company.

I ordered despite bad reviews wish I hadn't still not received my order absolutely gutted not alot of us can just pay out ££ for the fun of it I've emailed and emailed and waited in the chat still nothing got the tracking for royal mail 48 hrs post and still nothing please avoid ! .... won't entertain this company again !

After reading all the bad reviews i bravely made an order. My first order was posted within 48 hours and got to me the following day, i had ordered the nude and rainbow collections. There is some lovely colours among these but had some repeats and I feel as though whoever packs the orders is not taking care and consideration when choosing colours. I also ordered their mini lamp which is lovely. I then made a second order of a silicone hand for practice, this was also posted after 48 hours and arrived the next day. I am really impressed with this hand and can’t wait to use it! however in the reviews others had received tips to go with the hand but i didn’t receive any so am on a hunt to find some that fit!
I am a beginner nail tech so not 100% whether this brand is for me or not but they do sell some lovely things.

I was very excited to receive the product, but I was disappointed when I saw that the colour was completely different from the photo on the product description page. The actual colour was much darker and different than what I expected.

I contacted customer service to request an exchange or refund, but they informed me that the colour difference was due to my computer monitor's display and that they could not offer me any assistance.I am very disappointed with this response.

In addition to the colour difference, I am also disappointed with the smell of the gel after it hardened. The smell is so bad that I don't want to use the product.

Overall, I am very disappointed with my experience with this company. I will not be buying again in the future.

After ordering a nail kit as a christmas gift, my sister informed me of a missing power lead. I contanct candy coat repeatedly to get this sorted. Finally got to the conclusion that they dont have spare leads and they would send out a whole new lamp which was great! I asked 3 times for it to be delivered to my sisters home adress and not the air b&b it was originally delivered to and at their discretion agreed to do this. Lone behold delivered to cornwall at the air b&b. The whole customer service experience was horrible, whoever was on the other end was rude and lacks any customer service skills, even quoted that "The best of companies has 1 star. A great avenue for angry customers
We send a whole new lamp so you can ask the b and b company to send to your address" will not be using candy coat ever again and my sister is still unable to use her christmas present 2 months on.

Never received order, customer service not helpful no refund or replacement send. Will never order from here again

Great products, absolutely awful customer service.

Ordered a kit of 7 creme paint pots in the rainbow colour scheme from their website. When the product arrived 3 of the colours were completely different and one was missing, so I only received 6 pots and a bunch of colours I didn't want.

Contacted customer services to ask them to replace these with the colours from the image, to first be asked if my parcel was damaged on arrival, clearly they are trying to let this be an excuse for the missing pot. My parcel wasn't damaged, they just hadn't put 7 in the parcel. I was then told that the colours were picked "at random". Nowhere does it say in the title, image or product description that it is a random shade selection. Why allow customers to pick which colour kit they would like when it is randomly picked? If its random, don't include any images of the colours included in the kit!

Candy coat offer other "random/mystery" products, and on these they simply do not show the colour and state that the colours selected are random. There is also usually a heavy discount on these "mystery" products.

Clearly I am being told that the shades for the creme paint kit are randomly selected as yet another excuse for what I have been sent. I wanted the colours as advertised on the image. Completely false advertising and mis-selling.

Customer services are now ignoring my emails, and do not seem to be offering a solution at all. I will be reporting to trading standards.