Lothian Domestics Ltd Reviews 

1,226
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the efficiency and speed with which issues are resolved, often within minutes. People frequently highlight the staff for being polite, professional, and knowledgeable, often going the extra mile to assist and explain things clearly. The online booking process is described as easy and transparent, with effective communication about appointments and engineer arrivals, including real-time updates. However, some people mentioned having to wait a few days for an appointment or for a new part to arrive before their repair could be completed, impacting the overall turnaround time for those specific cases.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, politeness, and... See more

Booking process

Reviewers express high satisfaction with the booking process, consistently describing it as easy, simple, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the excellent communication and... See more

Price

Customers consistently note positive experiences with price, often describing it as very reasonable and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted Lothian Domestics on 21st July due to an issue with our washing machine. The online booking system was easy to use and I was able to get an appointment for 22nd July. Communication was exc... See more

Company replied

Rated 5 out of 5 stars

Easy process to book. Allows for earliest date and specific date bookings which was handy. We went earliest and, after 24hrs we got a message to bring it forward by a couple of days which suited us... See more

Company replied

Rated 5 out of 5 stars

Made an online booking at 0810am. Confirmation 10 minutes later. Phone call & text message advising Ross would be round 09.20am traffic permitting. Called as advised and problem solved within 30 minut... See more

Company replied

Rated 5 out of 5 stars

The service was punctual and Paul's swift diagnosis was impressive. He was courteous, efficient, well-informed, and left everything neat and tidy. He truly saved the day when our oven failed just befo... See more

Company replied


Company details

  1. Appliance Repair Service

Written by the company

Repairs and installation of all your large Kitchen appliances at some of the best prices around. Cookers, Washing Machines, dishwashers,fridge/freezers etc


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(1,226)

193 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Ice box repair

Engineer is a sub contractor from Samsung. I had to wait few days and there wasn't any option for a different appointment.
Technician was punctual and polite. Repair took 45 minutes. All working fine now.

29 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Steven was great!

Steven was prompt, informative and tidy. Would recommend Lothian Domestics

1 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

They were so helpful in all…

They were so helpful in all aspects,very polite and courteous. Would definitely recommend then to everyone. Thank you.

1 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Fast and efficient

Fast, efficient and super friendly. Engineer was sent out very quickly after enquiry was made. Washing machine was fixed and back up and running.

1 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Excellent Service

Easy online booking. Paul the engineer arrived on time. Thorough check and tests carried out and Paul explained what the issue had been. All in working order now, and gave me peace of mind. Would highly recommend this company. Thank you Paul.

30 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Efficient service.

Very efficient service. Kept me informed re timings and did repair quickly and efficiently.

29 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Very quick to come round when my cooker…

Very quick to come round when my cooker broke down. Unfortunately getting the new part took a bit longer before it was repaired. Very good at keeping me informed of progress and a very reasonable price for repair. Staff were very polite and pleasant.

28 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Very easy to arrange visit

Very easy to arrange visit. Engineer arrived promptly as agreed and fixed the problem. A fair price. Will use again and would recommend.

27 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Good aexperience

Tha appointment was tracked within the window so easy to narrow down the arrival time.
Paul was easy to get along with and completed the faultfinding / fixing the oven and replacing the parts reqd in good time. He had spares in his van.
No mess. Had a chat. What's not to like 🙂

23 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Engineer Stephen was very efficient and…

Engineer Stephen was very efficient and identified the problem immediately. The only negative is the £93 call out charge.

26 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 1 out of 5 stars

Useless

I don't think they did much more than give the appliance a cursory look. Absolutely useless. May have well flushed my money down the loo.

13 April 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Thank you for your review.

We're unable to match this to a booking on our system. If this does relate to a visit from us, please get in touch with your address so that we can look into this.

Rated 5 out of 5 stars

Easy to arrange repair

Easy to arrange repair and communication good.

19 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Brilliant company

Brilliant company, very easy to book, excellent communication with regular updates and tracking of engineer on the way to the appointment. Stephen was very professional and helpful, sorted the washing machine quickly,at a very reasonable cost. I would highly recommend and would happily use this company again. Thank you very much for your help

19 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

My Combi Microwave door wouldn't open

My Combi Microwave door wouldn't open. The repair man (Paul) from Lothian Domestics arrived within the promised time. He was smart, well-mannered, efficient and had the problem fixed within 30 minutes. No components needed this time so I paid the flat rate fee by card.

14 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

My go to company for Kitchen appliance repairs

This is my third experience with Lothian Domestics and I would highly recommend them, Ross is a friendly and helpful engineer who explains the problem clearly to you and advises you of options. Very prompt as well once you request an appointment!

14 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Excellent service

Excellent service, prompt and reliable. Booking process was easy with clear pricing and transparent. Engineer Ross provided sound advice regarding the issues he identified and best next steps.

13 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

I received excellent service when they…

I received excellent service when they carried out a warranty repair on my Samsung washing machine.

8 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Booking an engineer was quick and easy

Booking an engineer was quick and easy. Paul was polite and efficient . Overall a painless experience.

6 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

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