As always great service great price and most importantly the garden furniture is of good quality Big fan of long acres and don’t get me started on there plant selection it’s amazing The company t... See more
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Review summary
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Very through and helpful over leaving the flowers. and when received on return to her home she was delighted with them and gave my friend great joy. Sadly I did not get the message of the person deli... See more
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Was a pleasure dealing with Longacres. I ordered a swing seat online and only had to wait a few days before delivery date. I was informed of delivery slot and could also follow the driver on a map in... See more
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Great centres to visit. I contacted their head office to ask for a donation as a raffle prize for a fundraising event I am organising and they quickly responded saying they would be able to dona... See more
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Company details
About Longacres Garden Centres
Written by the company
Established in 1979, Longacres is a family-run group of six garden centres in the south east of England. Our flagship Bagshot store is the largest independent garden centre in the south of the country.
We've been selling online since 2002 and have two purpose-built warehouses for stock and packing.
We're multi-award winners including:
- Garden Retail Awards Best Garden Centre 2015
- Horticulture Week Business Award - Best Business Refurbishment 2018
- Best Garden Centre Retailer of Greeting Cards 2023
Longacres
Written by the company
Contact info
London Road, GU19 5JB, Bagshot, United Kingdom
- 01276 486422
- customerservices@longacres.co.uk
- www.longacres.co.uk
4.7
Excellent
40K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great Service
Hi great service, and they were very accommodating when I said that that I would like to bring forward my delivery date.
29 July 2026
Reply from Longacres Garden Centres
Dear Tracy,
Thank you for your review, its very much appreciated and we are delighted we were able to bring your delivery date forward and look forward to seeing you shop with us again soon.
Best Wishes
Longacres
Reply from Longacres Garden Centres
Dear Jennifer,
Thank you for your kind feedback and we are delighted to read that you are happy with your chairs.
Kind Regards
Longacres
Excellent customer service
Excellent customer service. Very prompt delivery and the items were exceedingly well bubble wrapped. The planters look better than the images
30 July 2026
Reply from Longacres Garden Centres
Dear Edward,
Thank you for taking the time to write a lovely review for us , we are delighted that you are happy with everything and we look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Beautiful flowers delivered on time and…
Beautiful flowers delivered on time and easy to navigate web site. Good communication and tracking system.
25 June 2026
Reply from Longacres Garden Centres
Good Morning Maria,
Thank you for feedback, we are pleased to hear that the flowers were so well recieved and we do look forward to your future custom.
Kind regards
Longacres
Plants ordered not available after order placed
Plants ordered on line showing available were not able to be delivered.
31 July 2026
Reply from Longacres Garden Centres
Good Morning Kathryn,
Thank you for your feedback, we are sorry to hear that the supplier had sold out of the plants that you ordered, and that the replacement which you were offered was not suitable.
Kind regards
Longacres
Product cans quickly and was exactly as…
Product cans quickly and was exactly as described. Would but from then again.
27 July 2026
Reply from Longacres Garden Centres
Good Morning,
Thank you for your feedback, we are pleased to hear that you are happy with the item which you purchased from us and we do look forward to welcoming you back again soon.
Kind regards
Longacres
The ease of the ordering on line due to…
The ease of the ordering on line due to local store not having what I wanted
Faster delivery than I thought
Reception staff were very helpful and polite
30 July 2026
Reply from Longacres Garden Centres
Good Morning,
Thank you for your feedback and are pleased to hear that you are happy with the online shopping experience in which you recieved from us, we do look forward to welcoming you back to us again soon.
Kind Regards
Longacres
Good product but like mars bars they…
Good product but like mars bars they make them thinner than the original to save money. Still good value and useful
30 July 2026
Reply from Longacres Garden Centres
Good Morning,
Thank you for taking the time to leave us feedback regarding your gravel tray, your comments have been passed on to the sundries team.
Kind regards
Longacres
arrived as scheduled but not yet fitted
30 July 2026
Reply from Longacres Garden Centres
Good Morning,
Thank you for leaving feedback, we are pleased to hear your item has arrived.
Kind regards
Longacres
Reply from Longacres Garden Centres
Good Morning,
Thank you for leaving us feedback, we are pleased to hear that you found our service to be excellent, we look forward to welcoming you back to us again soon.
Kind regards
Longacres
Amazing customer service I contacted…
Amazing customer service I contacted them via email and received a response within minutes and my question answered thanks for the promptness it’s really appreciated
6 August 2026
Unprompted review
Reply from Longacres Garden Centres
Good Morning Claire,
Thank you for your kind feedback,
We are pleased to hear that you are with the support our team provided you and we do look forward to welcoming you back to us again soon.
Kind regards
Longacres
Reply from Longacres Garden Centres
Dear Customer
Thank you for the lovely feedback , we are delighted that you were happy with your delivery.
We look forward to seeing you shop with us again soon.
Kind regards
Arrived promptly and followed…
Arrived promptly and followed instructions for location of drop off
29 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for the great comment and we look forward to seeing you shop with us again soon.
Kind regards
The quality of the beans is awful
The quality of the beans is awful. We have purchased the same products before and have compared the quality of this delivery: terrible. Twisted, warped and cracking in parts. I will NEVER buy this product again.
14 July 2026
Reply from Longacres Garden Centres
Dear jeff,
I just wanted to advise that a member of our customer service have been in touch.
Kind Regards
Longacres
Excellent customer service with a query…
Excellent customer service with a query on my order. Delivered on time by 2 people from the delivery team who were friendly and professional. Product as stated in perfect order.
5 August 2026
Reply from Longacres Garden Centres
Dear Customer,
Thank you for taking the time to write such a wonderful review for us , we are delighted to read that you are happy with our customer service and your order was delivered on time.
We very much look forward to seeing you shop with us again soon!
Kind Regards
Longacres
Reply from Longacres Garden Centres
Dear Stephen,
Thank you for the great comment and we look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Ordering was easy
Ordering was easy , delivered on time and the arrangement was beautiful.
27 July 2026
Reply from Longacres Garden Centres
Dear Brenda,
Thank you for you for your lovely feedback and we are delighted to read that you are happy with your blooms.
Kind Regards
Longacres
Reply from Longacres Garden Centres
Dear Irene,
Thank you for your lovely feedback, it means a lot to us here at Longacres and we are delighted that the recipient was delighted with their blooms.
What a lovely gift to give!
Kind Regards
Longacres
Reply from Longacres Garden Centres
Dear Stuart,
Thank you for your kind feedback regarding our service and pricing , its very much appreciated and we look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Great price and service
Great price and service, goods arrived within a couple of days. Will purchase again and recommend.
28 July 2026
Reply from Longacres Garden Centres
Dear Ray,
Thank you for taking the time to write a review for us , we are thrilled that you are pleased with both our pricing and service and we are delighted that your order arrived within a couple of days.
We very much look forward to seeing you shop with us again soon.
Kind Regards
Longacres
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