LoftZone Reviews 

291
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, customers overwhelmingly had a great experience with this company. Many found the products robust, well-made, and of high quality, often exceeding expectations for loft storage. People consistently praised the ease of installation, noting how straightforward it was even for those with moderate DIY skills. The ordering process was generally smooth, with prompt dispatch and efficient delivery, contributing to a very positive overall user experience. However, some customers noted occasional delivery issues, such as a lack of tracking or items arriving spread out. A few others felt certain kits were missing minor components or lacked sufficient quantities of parts like screws or supports.

What people talk about most

Product

Customers had positive experiences with product, finding it to be very sturdy, robust, and easy to install,... See more

Quality

Consumers find quality to be positive, with many reviewers describing the product as excellent, sturdy, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting timely, quick, and... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process is easy and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the system easy to install and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a loft flooring kit. Order was processed and dispatched quickly. Order arrived in perfect condition on a pallet. Boarding loft was easy after watching loftzone video. All parts appear well ma... See more

Rated 5 out of 5 stars

Brilliant product. Far better than any similar products. Well engineered, feels robust and up to the job. Enough space for at least 20cm of insulation on top of the standard 10cm. Ordered and arrived... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the store floor starter kit which was easy to fit. There were two issues the first was the couriers, who did not provide any delivery day or tracking, the item just turned up and lu... See more

Rated 5 out of 5 stars

Ordering and delivery was smooth and prompt. The product itself feels robust. Easy to install for anyone with even moderate diy skills. Another plus for me is that the design, allows for the layout to... See more


Company details

Written by the company

LoftZone: The Best Way to Board a Loft, above the full depth of your insulation - providing storage and safe access, whilst allowing the insulation to do its job. Faster, easier and stronger than any other system. Works with all loft types, and is also the only product approved for new-build houses.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

291 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(291)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very robust raised loft boarding solution

A very robust raised loft boarding system. Far better than the stilts system you get from DIY stores. The chipboard deck is completely rigid when complete.
My only complaint would be the online instructions are not that helpful when working with non-standard attics (which were the standard in the 18th century!)
There is very little in the way of diagrams and relies too much on written description. I went for the compact design option because my joists are 150mm allowing meaning the top layer of insulation is not as thick. All worked perfectly.

28 January 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Thank you for your detailed review Phil - we hope you're enjoying your new storage space.

Rated 5 out of 5 stars

Great loft floor solution.

Second time using the Loftzone store product and great experience again. Simple to use, no real skill needed to install, cost effective and creates a stable loft floor with space for the all important insulation. I have no reservations about using it again or recommending it to others.

13 January 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Thank you for sharing your review Allan, great to hear you're so happy with the product.

Rated 5 out of 5 stars

Brilliant product

Brilliant product, can't fault it, but let down by poor customer support.
Before ordering I had a technical question re how it would fit into my loft. I left several emails but didn't receive any response. I called the phone line, explained my question, and was told somebody would call me back - they never did.
So I bit the bullet and ordered a 1.8mx3.6m kit which arrived within about a week (Yes, I did get a call from the couriers the day before they delivered). It took about a day to install and I'm very impressed, but I'm left with 2 and a half metal beams and 4 boards (I was expecting 1) surplus. Could this have been avoided if my question had been answered? We'll never know, but at least I have some spares ready if I ever decide to expand the area boarded!

10 January 2024
Unprompted review
Rated 5 out of 5 stars

great service,and a fantastic…

great service,and a fantastic product.Before i started i watched lots of videos on youtube,but to be honest it was very easy to fit ,just take your time.Thank you Loftzone great product.I highly recommend it to any one thinking of boarding their loft.

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Now We Can Safely Use Our Loft

Now we can safely use our loft. The system has proven to be a good solution to a problematic loft space, and could be installed with basic DIY home improvement skills.

27 December 2023
Unprompted review
Rated 4 out of 5 stars

Great product, poor delivery

I bought the wooden shelf beam loft shelving kits. The product itself is great. Easy to put together and does the job perfectly.

My only issue is in the delivery. When you order, it says the delivery company will be in touch to arrange a suitable date/time. The first I knew that it was being delivered was when I got a phone all that they were outside my house (and I was away with work). They will just leave the items on a wooden pallet outside your house which is what happened, less than ideal.

Loft zone, great product but please get a better delivery provider

15 January 2024
Unprompted review
Rated 4 out of 5 stars

A robust, strong system

A good system. On hindsight I should have put a line down to position the legs. On the 1.8m beams they need a slot in the centre point of the beam so it's easier to find the screw hole in the Uni leg. At 450mm centre joists the middle Unileg is dead centre.
But overall a strong, robust system with ample space for additional insulation.

10 January 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased with my purchase

Very pleased with my purchase of the raised floor kit. Simple to install. Solid fixtures and helped transform storage space in the loft. Highly recommended and customer experience was very simple and well informed of status.

12 January 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Thank you so much for your review and recommending us - much appreciated :)

Rated 5 out of 5 stars

I cannot fault my "Loftzone"…

I cannot fault my "Loftzone" experience,from the ease with which to ascertain the correct pack required for the job, ease of ordering and payment, the speed of delivery and email notification, through to the ease of installation, what a great product, and I feel that it is a stronger, more stable product than other solutions on the market, would definitely use more if required, and would have no hesitation in recommending to friends.

18 January 2024
Unprompted review
LoftZone logo

Reply from LoftZone

So pleased to hear you're happy with your StoreFloor and the installation process. Appreciate your feedback :)

Rated 5 out of 5 stars

Great product and service at a reasonable price

Cannot fault help from customer service to refine my order and a couple of technical questions, quality of products and ease to fit. I would certainly buy more if I need to expand the loft rea cover.
Minor niggle is the web gives clear indications how the shipper will email in 2 business to days to arrange delivery, call to book a date and deliver in 5 working days. Not at all, just turned up unannounced after a week. Even said I was not the first and it's normal.

15 January 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Thank you so much for your kind review. It's great to hear you are so happy with the product and service!

Rated 5 out of 5 stars

Excellent product which complies with…

Excellent product which complies with all requirements of building regulations
No hesitation in endorsing this product
All ordered online with no hastle

12 January 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Thank you so much for your review, very much appreciated :)

Rated 5 out of 5 stars

Really wonderful product

We had a few issues with shipping (all on the part of the courier) and the loft zone team were amazing! Resolved everything straight away and ensured we got everything we were meant to. The product is great! Really sturdy to walk on but let us keep our loft well insulated. Thank you Loftzone!

15 January 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Thank you so much for your feedback, we will pass this to our customer service team. Glad you love the product!

Rated 5 out of 5 stars

Bought the starter kit for ease

Bought the starter kit for ease. No problems with delivery, came palletised and driver took it into garage for me. All parts accounted for.
Installation was straightforward, I preferred the video to paper instructions.
Used daughter as the load test at the end, no problem noted.

14 January 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Thank you so much for your feedback, great to hear you found everything so straight forward, and that your daughter passed the load test ;-)

Rated 5 out of 5 stars

The kit was so easy to fit

The kit was so easy to fit, it didn’t take long at all. It’s sturdy and does exactly what it’s intended to do, I shall be ordering more to do other sections of my loft,

12 January 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Great to hear you found the installation so easy! Very much appreciate your feedback!

Rated 5 out of 5 stars

Very happy with products we ordered…

Very happy with products we ordered certainly helps for the NHBC warranty and the young lad that delivered was very accommodating and left it on our drive would certainly use them again thank you

2 January 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Thank you for your comments, it's great to hear you're so pleased with the product :)

Rated 1 out of 5 stars

Very disappointed with the service I…

Very disappointed with the service I received due to a issue with my delivery, rang them to discuss & resolve, was told to email which I did but have never replied, after service is non existent, very disappointing.

19 December 2023
Unprompted review
LoftZone logo

Reply from LoftZone

Very sorry to hear this. I believe our team has been in touch to resolve.

Rated 5 out of 5 stars

Delivered quickly and well packaged.

Delivered quickly and well packaged.
I ordered enough to do half my loft as a start and was very impressed by how it came. Was expecting huge boxes but actually all very compact and neat and easy to handle.

22 December 2023
Unprompted review
LoftZone logo

Reply from LoftZone

Thank you so much for your review, great tyo hear you're happy!

Rated 5 out of 5 stars

Great product, helpful people

I was let down by a joiner just before Xmas 2023 and so had to tackle the flooring of our attic myself. I was able to order and collect two kits of Loftzone from our local stockist within 24hrs and this meant we cleared space in our new house for our usual big family dinner on Xmas day.
The product itself is well engineered and a pleasure to install, leaving a very strong floor while allowing the insulation plenty of room to breath! I'll be buying more.

27 December 2023
Unprompted review
LoftZone logo

Reply from LoftZone

Thank you so much for leaving this great review, so pleased you managaed to get it all done for Christmas :)

Rated 5 out of 5 stars

Great product.

I bought a Store Floor kit from the calculator on the website. The product is fantastic - fitted it all my self (new build home) using the online installation and training videos. I’d say I’m a competent DIY’er but I’ve never done a loft before. If you follow these videos it’s easily do able.
Very sturdy, would 100% recommend

27 December 2023
Unprompted review
LoftZone logo

Reply from LoftZone

We very much appreciate your kind review, and for recommending us :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look