Loans Warehouse Reviews 

1,027
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising their high standards of professionalism. Customers frequently mention that the staff members are exceptionally polite, knowledgeable, and always available to guide them through every single step. People also highlight the outstanding customer service, noting that queries are answered thoroughly and all available options are clearly explained. Reviewers emphasize that the overall user experience is remarkably smooth, efficient, and completely stress-free from the initial call to completion. Furthermore, loyal consumers appreciate the prompt response times and constant communication maintained throughout every stage of the entire application process.

What people talk about most

Staff

Users describe positive interactions with staff, praising their professional and supportive demeanor... See more

Service

People report positive experiences with service, describing it as fast, efficient, and professional from... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the support teams as fantastic and... See more

User experience

Reviewers mention positive feedback about user_experience, noting that the whole process was smooth and... See more

Response time

Consumers express great satisfaction with the response time, highlighting how helpful, efficient, and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic. From the get go Loans Warehouse were brilliant. They quickly found me a great product and talked me through every step. My loan was a tad niche and they arranged everything quick... See more

Rated 5 out of 5 stars

We cannot reccommed Loans warehouse enough they were absolutely amazing from start to finish, listened and understood what we needed and delivered a better offer than we first discussed They sorted... See more

Rated 5 out of 5 stars

I dealt with a lady called Kirsty Overall, she was attentive, knowledgeable, cheerful and an asset to her company. Never faltered, kept me informed, explained everything, chased up other parties invol... See more

Rated 5 out of 5 stars

As a self employed person, I was finding it difficult to get a consolidation loan. Loans Warehouse made this straightforward for me, they guided me every step of the way and were successful in matchin... See more


Company details

  1. Loan Agency
  2. Car Finance and Loan Company
  3. Finance Broker
  4. Financial Institution
  5. Mortgage Broker

Written by the company

Loans Warehouse is one of the UK’s leading secured loan and bridging finance brokers, with over 20 years of experience helping homeowners, landlords, and businesses access flexible funding solutions. As one of the longest-established brands in the second charge lending market, we combine deep industry expertise with a modern, technology-driven approach to deliver fast, reliable outcomes for our customers and partners. We specialise in secured loans, homeowner loans, and bridging finance, working with a comprehensive panel of trusted lenders to find competitive solutions tailored to individual circumstances. Whether customers are looking to consolidate debt, fund home improvements, raise capital for property investment, or support business growth, our experienced team is committed to guiding them every step of the way. At Loans Warehouse, customer service is at the heart of everything we do. We pride ourselves on clear communication, transparency, and delivering results, which is reflected in our consistently high Trustpilot ratings and industry recognition. We also work closely with brokers and introducers across the UK, providing expert support and market-leading access to lending options. Our mission is simple: to make complex borrowing straightforward, accessible, and tailored to each customer’s needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,027)

173 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can honestly say that the experience…

I can honestly say that the experience was very good. Communication was excellent. I was always able to speak to someone throughout the process. I can honestly say that it has been the best experience I've had to date when making a loan application. Nick Ryss and the team were excellent well done and thanks again

28 November 2025
Unprompted review
Rated 5 out of 5 stars

So easy

So easy. So quick. Money on my account in two minutes.
Made my plans come to life instantly
Amazing. Thank you. X.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

If I could give 6 stars i would

If I could give 6 stars i would! A special thank you to Vikki Edwards, who went over and above to help us. Excellent service and i would highly recommend this company. Thank you for all you did x

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service throughout the full…

Exceptional service throughout the full loan application till the end. Communication was amazing and they very helpful. During a very stressful application due to funds being used for IVF, the team made every stage seem possible and tried everything to ensure our application was successful.
Would recommend to anyone applying for a loan.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service from a great team

We have just gone through Loans Warehouse to take out a mortgage on our home to complete home renovations. We recently had a baby and needed to add a third bedroom. From the get go Loans Warehouse were great at keeping in touch via phone and email. They found us a loan at a good price that will work for us at decent rate. We also then decided to up the mortgage to include further renovations to our kitchen and they facilitated this quickly and easily. Rhys, Nick and Lisa were great! Thanks so much. Cant wait to see our finished home.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

A fantastic company

A fantastic company, I highly recommend Loans Warehouse in so many respects.
They managed within a week to raise a 2nd Loan for me to finish my building works when I had spent 2.5 months trying with much stress via various brokers etc. (There is some very bad behaviour out there).
The fee is quite high but it is very very well worth it.
I got the amount I needed and got it quickly at a very good rate and the team helping were fantastic, thanks so much to Leslie and Lauren for an amazing service.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

fast and efficient service

From start to finish Leslie and then Lauren made the application straight forward and hassle free. The second charge mortgage loan is exactly what I needed for home improvements. All the leg work was done by the Loans Warehouse team and I was updated during my busy work day. I would recommend using this team following their efficient service.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Straight forward process

From start to finish the process for a secured loan was smooth, with Lauren and the others all ensuring I was updated and fully informed along the way. Couldn’t fault it.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Stay away from them .

Stay away from them .
I did apply for a secured loan and was told that someone will call me next day.
I awaited all day for their call and nothing
Called them following day and i was told that no
Disgusting behaviour for them
Hi Matt
Even up to today Sunday 09/11/25 i haven’t received any email from your staff to say my application is refused
I still believe that is a disgusting behaviour
Kind regards
Tim

6 November 2025
Unprompted review
Loans Warehouse logo

Reply from Loans Warehouse

Dear Tim,

I'm genuinely disappointed to read your review, as it doesn’t reflect the service you received. I’ve personally reviewed your application in detail.

You applied at 13:42 on 4th November and were contacted by Amber just one minute later, at 13:43. Your fact find was completed by 14:30 that same day. The following morning, your application was reviewed by an underwriter at 10:47, and by 10:51 you were advised by email that unfortunately we were unable to find a lender able to offer the loan you applied for - All of the above we have evidence and recordings off.

We always aim to provide a fast and transparent service, and I believe our team acted promptly and professionally throughout. While I appreciate that the outcome wasn’t what you hoped for, it was based purely on lender affordability criteria, not a lack of service.

Kind regards

Matt Tristram

Rated 5 out of 5 stars

Fantastic Service

Fantastic service from Nick and the team!
I can’t thank Nick and his team enough for their amazing support. From start to finish, they were professional, friendly, and genuinely cared about delivering the best possible service. Communication was excellent throughout, and nothing was ever too much trouble. It’s so refreshing to deal with a team who take real pride in what they do. I wouldn’t hesitate to recommend them — truly a 5-star experience!

29 October 2025
Unprompted review
Rated 5 out of 5 stars

100% went the extra mile, and then some more.

I work in a customer facing environment and very much appreciate all the hard work, tenacity, patience that was afforded throughout what has been a long and complex application.

Each week, and indeed each day, unearthed a new challenge, and the team always came with a positive attitude and intent, as well as solutions on how to overcome them, borne from their wealth of experience and knowledge in the market.

A special shoutout to Vicky and Alan who were instrumental in getting things over the line, not least the tenacity in resolving the Help to Buy issue, as well as recognition to the wider team for their support too.

100% recommended.

24 November 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant from start to finish

All made so easy from start to finish phone calls to emails keeping us updated couldn’t ask for better service Rhys and Nick excellent communication and helpful thanks guys

10 October 2025
Unprompted review

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