Loans Warehouse Reviews 

1,026
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising their high standards of professionalism. Customers frequently mention that the staff members are exceptionally polite, knowledgeable, and always available to guide them through every single step. People also highlight the outstanding customer service, noting that queries are answered thoroughly and all available options are clearly explained. Reviewers emphasize that the overall user experience is remarkably smooth, efficient, and completely stress-free from the initial call to completion. Furthermore, loyal consumers appreciate the prompt response times and constant communication maintained throughout every stage of the entire application process.

What people talk about most

Staff

Users describe positive interactions with staff, praising their professional and supportive demeanor... See more

Service

People report positive experiences with service, describing it as fast, efficient, and professional from... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the support teams as fantastic and... See more

User experience

Reviewers mention positive feedback about user_experience, noting that the whole process was smooth and... See more

Response time

Consumers express great satisfaction with the response time, highlighting how helpful, efficient, and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic. From the get go Loans Warehouse were brilliant. They quickly found me a great product and talked me through every step. My loan was a tad niche and they arranged everything quick... See more

Rated 5 out of 5 stars

We cannot reccommed Loans warehouse enough they were absolutely amazing from start to finish, listened and understood what we needed and delivered a better offer than we first discussed They sorted... See more

Rated 5 out of 5 stars

I dealt with a lady called Kirsty Overall, she was attentive, knowledgeable, cheerful and an asset to her company. Never faltered, kept me informed, explained everything, chased up other parties invol... See more

Rated 5 out of 5 stars

As a self employed person, I was finding it difficult to get a consolidation loan. Loans Warehouse made this straightforward for me, they guided me every step of the way and were successful in matchin... See more


Company details

  1. Loan Agency
  2. Car Finance and Loan Company
  3. Finance Broker
  4. Financial Institution
  5. Mortgage Broker

Written by the company

Loans Warehouse is one of the UK’s leading secured loan and bridging finance brokers, with over 20 years of experience helping homeowners, landlords, and businesses access flexible funding solutions. As one of the longest-established brands in the second charge lending market, we combine deep industry expertise with a modern, technology-driven approach to deliver fast, reliable outcomes for our customers and partners. We specialise in secured loans, homeowner loans, and bridging finance, working with a comprehensive panel of trusted lenders to find competitive solutions tailored to individual circumstances. Whether customers are looking to consolidate debt, fund home improvements, raise capital for property investment, or support business growth, our experienced team is committed to guiding them every step of the way. At Loans Warehouse, customer service is at the heart of everything we do. We pride ourselves on clear communication, transparency, and delivering results, which is reflected in our consistently high Trustpilot ratings and industry recognition. We also work closely with brokers and introducers across the UK, providing expert support and market-leading access to lending options. Our mission is simple: to make complex borrowing straightforward, accessible, and tailored to each customer’s needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,026)

173 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kirsty was absolutely outstanding

Kirsty was absolutely outstanding. Very polite extremely professional and a credit to your Company. Never had such good service from any where else.
I will miss talking to her. Lovely lady.
Everyone i have dealt with there have all been professional.. excellant Company

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Quick turnaround

Sam and Lauren were great, answered my queries, made the process simple, loan was paid out reasonably quick. Very easy process.

9 January 2026
Unprompted review
Rated 1 out of 5 stars

Waste of time do not use!

Don’t bother wasting your time using this company. I was looking for a consolidation loan and went over all the debts I was looking to consolidate over 2 different calls over 2 days, wasting about 2/3 hours in total. For then at the very last part of the application (and after also being told I had been accepted for a loan), to be told I can’t consolidate debts under £1k! Baring in mind across 2 calls with 2 different colleagues I went through all the debts I was looking to consolidate and 4 out of 5 of these were under £1k. And at no point then was I told I couldn’t consolidate these because they were under £1k.

So they have had the information from the get go, and never thought to tell me I couldn’t actually do what I wanted. Incompetent and complete lack of awareness. Would look elsewhere if you are thinking about using this company.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience

I had an excellent experience. Staff are very supportive and extremely helpful. Lisa, the person who dealt with my loan case, was extremely helpful and polite.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Lauren and Rhys

Lauren and Rhys were both fantastic and enabled us to receive our loan with minimal fuss. They were responsive to issues and pleasant to deal with. I fully recommend them.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

I can honestly say that the experience…

I can honestly say that the experience was very good. Communication was excellent. I was always able to speak to someone throughout the process. I can honestly say that it has been the best experience I've had to date when making a loan application. Nick Ryss and the team were excellent well done and thanks again

28 November 2025
Unprompted review

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