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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a really positive experience and just want to say a huge thank you to Edyta. She was incredibly kind, patient, and helpful throughout the whole process. Nothing felt rushed, and she made sure... See more
Company replied
I called today to add an additional driver to my policy. Just an absolute amazing experience, Danielle was super helpful, extremely kind and happy and Danielle really knew her stuff. Danielle took h... See more
Company replied
Great customer service from William. I called up to make a change to the car insurance policy (change of registration number). After a quick security check William confirmed the change was made wi... See more
Company replied
Company details
Written by the company
We are Lloyd Latchford, an award-winning Insurance broker, Third Party Administrator and Delegated Underwriter, with over 40 years of successful trading history. We manage more than 12,000 policies a month, including car, driving instructor, commercial, and home insurance. As part of Atlanta Group, we have access to some of the best people, systems, and pricing capability within the industry and are continuing to grow.
Contact info
Artisan, Hillbottom Road, Sands Industrial Estate, High Wycombe, HP12 4JX , United Kingdom
- +441844275555
- customerservice@lloydlatchford.co.uk
- www.lloydlatchfordgroup.co.uk
4.9
Excellent
314 reviews
No recent history of asking for reviews
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Fantastic Group of People
Lloyd Latchford are a fantastic group to deal with. We do sometimes ask for tasks to be completed faster than the expected setup time, and the whole team at Lloyd Latchford make it their mission to surpass expectations.
I recently had to phone regarding an issue, and Janis Jandavs was most helpful on the phone in place of Cameron James (who himself is the most amazing rep ever!).
Easy group to work with, and nothing is ever too much bother. Keep up the good work!
13 March 2026
Unprompted review
Reply from Lloyd Latchford Group
Good morning Adam,
We appreciate your positive feedback. We're happy to hear that our team consistently meets your needs and surpasses expectations, even with urgent requests. It's great to know that our helpful support made a difference. Thanks for sharing your experience. We will ensure your comments are passed onto Janis and Cameron.
Have a super week
Lewis - Lloyd Latchford
Great experience
Great experience, friendly, really quick and knowledgeable - thank you so much for helping Paul Fairweather, really appreciated.
13 March 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
Thank you so much for taking the time to provide your 5 star review about the service you received from Paul. We will ensure this is passed on.
Have a super weekend,
Lewis - Lloyd Latchford
Amelia Drummond was very good
12 March 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Josh,
Thank you so much for taking the time to provide your 5 star review about the service you received from Amelia. We will ensure this is passed on.
Have a super day,
Lewis - Lloyd Latchford
First Class experience
First Class experience, Emma was fantastic. Thank you
6 March 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
Thank you so much for taking the time to provide your 5 star review about the service you received from Emma. We will ensure this is passed on.
Have a super day,
Lewis - Paymentshield
I called and spoke with Paul…
I called and spoke with Paul Fairweather and he was great! Listened to my query, gave me confidence it would be actioned and followed through on his commitment to complete the change quickly and seamlessly - 5star service!!!!
5 March 2026
Unprompted review
Reply from Lloyd Latchford Group
Good morning Gary,
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback, and we're so glad that the support provided by Paul gave you confidence and met your needs effectively.
Have a super weekend,
Lewis - Lloyd Latchford
Really good to deal with and you get to…
Really good to deal with and you get to deal with a real person
At the end of the lease they provided confirmation of No Claims quickly and efficiently.
Thank you Ella.
2 March 2026
Unprompted review
Reply from Lloyd Latchford Group
Good morning Jon,
We're happy to hear that you had a positive experience and appreciate the quick and efficient confirmation of No Claims at the end of the lease. Thank you for your feedback.
Have a super day,
Lewis - Lloyd Latchford
Very helpful with my queries
A big thank you to William. Very helpful with my queries and I am very happy with the service.
2 March 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Shawn,
We're happy to hear that you received helpful support service from William. Thank you for sharing your positive experience with us. We will ensure this is passed on to William.
Have a super day,
Lewis - Lloyd Latchford
Amelia Drummond had my query answered…
Amelia Drummond had my query answered in one minute - fabulous service and a pleasure to talk to - I thought this was going to be a long winded request but Amelia made this super easy and quick thank you
23 February 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Bella,
We're happy to hear that your request was resolved quickly and easily by Amelia. We appreciate you taking the time to share your positive experience; it means a lot to us.
Have a super day,
Lewis - Lloyd Latchford
Mega Fast Policy Change
Amy in your customer service centre was great, I was requesting a change to my policy which I had half expected to have to pay for. She took all the details passed them to the insurer for confirmation and I had an updated certificate in about 2 hours. Unreal service, especially as you had to involve a 3rd party and all at no extra cost to me. Thank you
12 February 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
We're happy to hear that you had such a positive experience regarding the service and support you received from Amy. It's great to know that the policy change request was handled efficiently. We appreciate your feedback and will ensure this is passed onto Amy.
Have a super day,
Lewis - Lloyd Latchford
Amelia Drummond was incredibly helpful…
Amelia Drummond was incredibly helpful and very knowledgeable. I would recommend using Lloyds Latchford as the service has been second to none over the past 2 years.
22 January 2026
Unprompted review
Reply from Lloyd Latchford Group
Good morning Matthew,
Thank you so much for taking the time to provide your amazing feedback about the service you have received over the last two years including your recent contact with Amelia. We look forward to helping you again next time.
Have a super day,
Lewis - Lloyd Latchford
Great Service
During work hours a quick and efficient call with Jamie-Lea ensured I could continue driving my vehicle stress free. Within 7 minutes I had passed security, gained access to my policy and paid for a years renewal. From previous experience with other insurance providers I am very pleased with my phone call today and LLoyd Latchford group overall.
6 February 2026
Unprompted review
Reply from Lloyd Latchford Group
Good morning Josh,
Thank you for taking the time to provide your 5 star review. We are glad to hear of the great service you received from Jamie-Lea. We look forward to helping you next time.
Have a super day,
Lewis - Lloyd Latchford
Edyta was a great
Edyta was a great help updating my car insurance details
6 February 2026
Unprompted review
Reply from Lloyd Latchford Group
Good morning Helen,
We're happy to hear that the update to your car insurance details went smoothly. Thank you for sharing your positive experience when you were helped by Edyta.
Have a lovely day,
Lewis - Lloyd Latchford
Great Customer Service
Great customer service. I had several questions, which Amelia Drummond answered quickly and thoroughly.
3 February 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Mark,
We're happy to hear that you received great support from Amelia. We appreciate you taking the time to share your positive experience.
Have a super day,
Lewis - Lloyd Latchford
Emma was extremely knowledgeable and…
Emma was extremely knowledgeable and helpful. She dealt with my query quickly and efficiently.
2 February 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
We're happy to hear that you found Emma to be knowledgeable and helpful. We appreciate you taking the time to share your positive experience with us.
Have a super day,
Lewis - Lloyd Latchford
Friendly Guy
Friendly, professional and we sorted what we needed to sort. I spoke to Paul O’Byrne
29 January 2026
Unprompted review
Reply from Lloyd Latchford Group
Good morning,
Thank you so much for taking he time to provide your 5 star review about the friendly and professional service you received from Paul.
Have a super weekend,
Lewis - Lloyd Latchford
excellent service when making changes
Spoke to Lauren at about 4pm in the afternoon to make a change to my policy. Lauren explained everything and sent me over some questions to answer and send back. Next day by about lunchtime Amy Robinette responds to say the changes have been accepted and made. Great service from both Lauren and Amy, no complaints at all
27 January 2026
Unprompted review
Reply from Lloyd Latchford Group
Good morning Alan,
Thank you so much for taking the time to provide your 5 star review about the fantastic service you received from Lauren and Amy. We will ensure your feedback is passed on to both of them.
Have a great day,
Lewis - Lloyd Latchford
My insurance documents were finally issued correctly…
My insurance documents were issued three days before car delivery with one of my additional drivers missing but the other additional driver duplicated. I immediately replied back and didn’t get a resolution until over 10 days later when I phoned my lease company to chase them. When they were contacted, Lauren immediately sent the corrected documents but there needs to be an explanation as to why it took so long to sort something so simple. The leasing company had provided the right names.
27 January 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Claire,
Thank you for taking the time to leave your feedback. We appreciate all feedback to enable us to improve our customer experience. I am sorry to hear about this issue. Please can you email us at LLGCustomerCare@lloydlatchford.co.uk. We would like to look into this further for you.
Take care,
Lewis - Lloyd Latchford
Reply from Lloyd Latchford Group
Good morning Matthew,
We're happy to hear that you had a great experience! We appreciate you mentioning the friendly and helpful service you received from Emma.
Have a super day,
Lewis - Lloyd Latchford
I had a very positive experience with…
I had a very positive experience with Lloyds Latchford Group. The entire process was very clear and straightforward from start to finish. Edyta was extremely helpful when I needed an amendment, responding quickly, efficiently, and making everything easy to resolve. Excellent service overall, thank you.
22 January 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Sanjeev,
We're happy to hear that you had a positive experience with us. It's great to know that the process was clear and straightforward for you, and that Edyta was helpful and efficient in resolving your amendment. Thank you for your excellent feedback.
Have a great day,
Lewis - Lloyd Latchford
Professional and Efficient Service
I called first to enquire about a change to a policy and subsequently called again to carry out change. For the initial query Amy was very helpful and for the actual change Will was polite, professional and efficient. Very little wait time and quite refreshing to have a change dealt with and not have to wait in a queue.
Very efficient and professional - Thanks William
21 January 2026
Unprompted review
Reply from Lloyd Latchford Group
Good morning,
We appreciate you taking the time to share your experience when being helped by Amy and Will. We're happy to hear that they were helpful and efficient in addressing your policy change. It's great to know you experienced very little wait time.
Have a super days,
Lewis - Lloyd Latchford
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