Little Caesars Reviews 

319
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, most reviewers were unhappy with their experience overall, expressing deep frustration with multiple operational areas and poor service standards. Customers frequently complained about receiving incorrect items, missing food from their orders, and enduring extremely long waiting times at the local pickup counters. Consumers also mentioned terrible food quality, noting that meals were frequently burnt, completely cold, or severely lacking proper toppings. Some reviewers were happy with the friendly staff members and found the pizza crust to be genuinely and surprisingly delicious. Other people also appreciated the great taste and consistent quality delivered by specific team workers during their daily visits.

What people talk about most

Product

Users describe negative interactions with product, expressing deep dissatisfaction with quality and taste.... See more

Order

Reviewers highlight negative aspects of order processes, frequently experiencing missing items and incorrect... See more

Quality

Customers had negative experiences with quality, consistently reporting that the food tastes old, dry, and... See more

Service

Consumers find service to be negative, consistently reporting extremely long wait times and unresponsive... See more

Staff

Customers consistently note negative experiences with staff, highlighting rude behaviors, unprofessional... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered a Hawaiian pizza which should have been ham and pineapple. Currently my mouth is burning and nose is running from some very spicy something that is in my Hawaiian pizza. Not happy! I don't d... See more

Rated 2 out of 5 stars

Delivery was super late and cold when they FINALLY arrived. Won’t be ordering from here again

Rated 1 out of 5 stars

I specifically clicked on the coupon for 2 pizzas at $4.99, put in my order, and confirmed that my card was charged for over $10 but when I got to the pickup window, I was told, by a laughing clerk,... See more

Rated 1 out of 5 stars

Why are the food chains so anal. Little Caesars has advertised Detroit style cheese sticks half of it is like a deep dish pizza and the other half are cheese sticks so I did not want pepperoni I want... See more


Company details

  1. Pizza Delivery
  2. Online Food Ordering Service
  3. Pizza Takeaway
  4. Take Away Service

Information provided by various external sources

Little Caesar Enterprises Inc. is the third-largest pizza chain in the United States, behind Pizza Hut and Domino's Pizza.


Contact info

1.9

Poor

TrustScore 2 out of 5

319 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(319)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The Greaser

Location: 2430 Old Springville Road…Birmingham
Ordered a calzony. The presentation was nothing remotely similar to the picture on the menu. Not only was it poorly made but the cardboard pizza box was soaked in grease which in turn soaked the back seat of the car. It also soaked the runner on my island and stained the surface. Disappointed BIG TIME!!!

27 September 2023
Unprompted review
Rated 1 out of 5 stars

I visited 735 Fulton st sw Little…

I visited 735 Fulton st sw Little Caesar’s and recieved cold- undone- greasy buttery breadsticks! While order was being done my cashier went to kitchen area and I overheard conversation where someone unseen asked her what she was doing n she said she was getting breadsticks- my breadsticks- only thing I ordered! Cold ass breadsticks that were inedible! This is the 2nd time I have stepped foot in this place where things were awful and customer service was ridiculously off. First time was when I observed a cook peel off a bloody bandaid near the oven and roll it into a ball w both his hands and toss it into trash then reach for food he was preparing without washing his hands. When I asked the cashier to ask him to wash his hands he refused to ask him. Unsure of what to do I waited-45 minutes for cold ass breadsticks!!! Someone needs to shut this one down!! It’s disgusting and customer service is abysmal

10 September 2023
Unprompted review
Rated 5 out of 5 stars

Awesome store!!!

Me and my patient came in today and received awesome service. There was 3 people running the whole store John Lyndsey and Shae the assistant manager. They were very courteous and quick service with a smile on their faces I recommend anyone to buy from the Catlettsburg Ky store it’s the greatest. The new assistant manager knows wha she is doing

10 September 2023
Unprompted review
Rated 4 out of 5 stars

I actually don't know why it has such a…

I actually don't know why it has such a bad rep. Maybe it's just me, or the one little ceasers pizzza that I have tried, but the point is this, when I tried in a country I visited for the first time, and frankly I don't even remember which ciuntry it was in yet, because it was quite some time ago. I don't know, it felt fine to me. Just a regular pizza with a crispy crust, decent dogh, good sauce, okay-ish ingredients. Sure, why not? I'd give it 3 to 4 star rating.

5 September 2023
Unprompted review
Rated 1 out of 5 stars

My son is here visiting and texted me…

My son is here visiting and texted me to ask if I would pick up some crazy bread at Little Caesars in Rancho. I said, of course, but when I got there, there was NO menu anywhere, and nothing that said anything about crazy bread. The counter guy could tell that I had never been there - and when I asked if they had Crazy bread, he said sure and pulled two out of the warmer. I still had no idea what they were, or how much they were!! I guess this place is only for younger people who do everything online, but as a 75 yr old, I was less than impressed!! It turns out that my son wanted STUFFED crazy bread, but there was no menu or way to see what was even offered. Had I seen it, I would have asked if there was more than one, and i would have thought that the counter guy might have mentioned it since he could tell that I had never been there. I mean, how hard could it be to have a menu and prices that people can see?? Old people eat too you know!! Instead of finding a new place to get food, I found one that I will never go to again!! I wrote in the same day, and that was two weeks ago. I still have not had any answer or apology or even a message that someone saw the review.

3 August 2023
Unprompted review
Rated 5 out of 5 stars

Nicole Tipler from Oxford

Nicole Tipler from Oxford, Mississippi did an awesome job taking my order today and I noticed she handled herself well with other customers who were impatient. SHE DESERVES A RAISE!

5 August 2023
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

I went to Li'l Ceasers store 009 on 5400 S and 4000 W Mon night the 31st of July, I have never been treated worse in my life, I ordered 3 pizza's and 2 bread sticks and paid with my CC 27 MIN LATER THEY told me my card did not go through, I pulled up my account on line and showed the manager it posted to my account and deducted it from my balance. The manager on duty was the most ignorant manager I have ever dealt with, needless to say I left Li'l Ceasers with no food and $33.93 less in my account then I had when I walked in.

31 July 2023
Unprompted review
Rated 1 out of 5 stars

Bad customer service.

Made an advanced pre-paid order on line. When I arrived 15 minutes after may order should have been made, I was told my order had not been started. I asked for a refund and the name and number of the store’s manager. I was told they could not give out that information. As a business, why would they not give out that information?

29 July 2023
Unprompted review
Rated 1 out of 5 stars

I ordered online back on May 27th

I ordered online back on May 27th. The order was cancelled by the store without an explanation. They claimed that a refund was issued. I have yet to receive the refund and it's now July 27th. I called on June 20th was advised it was escalated. Guess what? I called just now & was advised that my cases is marked as resolved. My question to little Ceasar, where is the refund if it is resolved?????

27 May 2023
Unprompted review
Rated 2 out of 5 stars

Doubtful I will be a returning customer

This is my first time ordering online. When I arrived inside the shop, their instructions on my phone stated that they were just boxing it up. I see the "portals", see people's names come up, see the pizza in there (not a lot though) and I waited and waited and waited for my name. I did not know they would be sending me more emails; I kept looking at my phone for an update since the original instructions said it would be in the portal. I had my code and everything. Finally, after 20 minutes of waiting, my phone updates that it couldn't go in the portal so I need to go to the window. What!!! There was a line of about 12 people! They took forever to find it since it was filed under my first name and I was giving them my last name. If it had been in the portal I would have recognized either and used the code they gave me. Terrible! Plus the thin crust pizza is nothing to brag about. Doubtful I'll be back even though their prices are good. That was an hour I'll never get back.

23 July 2023
Unprompted review
Rated 1 out of 5 stars

I ordered 4 large pizzas (almost $50)

I ordered 4 large pizzas (almost $50). An hour later I received a message that said my pizza was delivered. I didn't receive it because it was delivered to my neighbors. I called and they said they could give me a refund in 7 to 10 business days. Very disappointed.

11 July 2023
Unprompted review
Rated 1 out of 5 stars

So much for quality service.

The service we got at the Marshall location was beyond awful. Two awful experiences in one week. One where I had to wait 20 minutes for a simple order of Crazy Bread and the other where two girls were laughing at jokes that weren't even funny. We ordered online for the items. Once we reached the place, the idiot just took our order out of the pizza portal and gave them to someone else. We tried to wave our hands to get their attention, but they were too busy talking to whoever was on the phone. This Karen doesn't know the meaning of the word patience. Five minutes later, we finally got the order we asked for and the two employees acted like nothing happened. The Crazy Bread and Italian cheese bread were fine, but the overall experience isn't good as long as the service isn't good. I will not be coming back until some sort of apology or compensation is given. Thanks for the quality service, Little Hyenas.

1 July 2023
Unprompted review
Rated 5 out of 5 stars

Saw their new ad on the thin-crust…

Saw their new ad on the thin-crust pizza. Tired it and yep I liked it. Usually get PaPaMurphy's thin crust but this one is a winner. I hope they keep it on the menu. Kinda quit them some time ago but back now.

26 June 2023
Unprompted review
Rated 1 out of 5 stars

The delivery service is a RIP OFF the…

The delivery service is a RIP OFF the driver shows in the store in the app for hours and is never there. Then after 40 minutes of waiting I called to cancel they said they couldn’t give my money back. We shall see!!

22 June 2023
Unprompted review
Rated 1 out of 5 stars

Worst customer services ever!

I placed an order back in 5/31/23 transaction # 227485530 we received our order and was disappointed because our pizza was smashed and toppings came off. We contacted there customer services 3 times all we got it was being escalated. All there processing services are so slow nothing gets done. We're so frustrated with this company I'm pretty sure we're not gonna order nor recommend this place to anyone. Horrible services over all!

31 May 2023
Unprompted review
Rated 1 out of 5 stars

I went to Little Ceasars in Whiting

I went to Little Ceasars in Whiting, Indiana today and purchased two items: A pretzel crust and three meat pizza. About 15 minutes after the order was placed, staff informed me that they made a mistake on the pretzel crust pizza, so it would be about another 10 minutes' wait to complete the order. Okay, fine. I wasn't pressed for time, so this was not a big deal. I finally received my order after waiting half an hour, and the manager gave me a complementary pepperoni pizza and breadsticks for the inconvenience. When I got home to enjoy the meal, I was extremely disappointed with the poor quality of it. The pizzas from the original order were overcooked; and someone had taken a bite out of the complementary breadsticks. What is going on at Little Ceasars pizza? The staff is a "rotating door" of employees. I never see the same people working at this location from one visit to the next one. Is it that difficult to hold on to decent help? I will NOT be returning to the restaurant.

21 June 2023
Unprompted review
Rated 1 out of 5 stars

For many years we have placed a special…

For many years we have placed a special order with triple pepperoni, even after you changed your billing system .. it’s always been completed with no problem. June 15/2023 we go to place the same order only to be told “ we don’t do triple pepperoni “ and we were absolutely refused by the person answering the phone. When I went to the outlet the same night ( 10 minutes later) I brought this up and stein was told we don’t do triple pepperoni . I advised we’ve been doing this for years. No apologies nothing. Won’t be ordering from you guys anymore. Place of business southland drive Calgary Alberta.

15 June 2023
Unprompted review
Rated 2 out of 5 stars

I ordered from the one on Victory Dr

I ordered from the one on Victory Dr. & Skidaway Rd. in Savannah Ga. The food itself was good but they need sticker to keep the food closed until the customer receives it and the door dash driver had an attitude and I don't appreciate that when I'm spending my money! His name was George F., not sure if u can do anything but I just wanted u to know!

15 June 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look