Lightfoot Reviews 

1,326
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 182 reviews, reviewers had a great experience with this company. Customers frequently mention that the application is exceptionally easy to set up and use, helping them effectively monitor their daily driving habits while offering exciting weekly competitions and prizes. Many people note that it successfully encourages safer driving behaviors, builds road confidence, and significantly improves overall fuel economy. However, some people mentioned that the device can be overly sensitive when accelerating to join a fast motorway, leading to distracting alarms. Consumers also noted that the platform lacks detailed feedback explaining why specific scores decrease, making it harder to track personal driving improvements.

What people talk about most

User experience

Reviewers mention positive feedback about user_experience, highlighting that the application is simple to use... See more

Product

Reviewers highlight ambiguous aspects of product performance, with highly divided opinions on its... See more

Application

People report positive experiences with the app, praising it as a brilliant tool that helps improve driving... See more

Staff

Users describe positive interactions with staff, highlighting helpful and efficient customer service.... See more

Competition

Customers consistently note positive experiences with competition, finding it a great incentive to improve... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good although can get certain other drivers quite annoyed at slower acceleration to achieve a good score. We live in a fast- paced 'me' society!

Company replied

Rated 4 out of 5 stars

Good App, makes you drive safer naturally, the odd small prize is a great incentive My only gripe, is you can't see how and why youve scored what you've scored, that would be beneficial to to see... See more

Company replied

Rated 5 out of 5 stars

I've driven for over 40 years and can honestly say that lightfoot has taught me to be a better driver in the last few years. Even when you drive a vehicle without Lightfoot, it becomes apparent that y... See more

Company replied

Rated 5 out of 5 stars

After having a mid route change of van, I was awarded five penalties on my original vehicle. I contacted Lightfoot to explain that a change of vehicle had occurred and the penalty points were at a t... See more

Company replied


Company details

  1. Telematics Service
  2. Business to Business Service
  3. Electronics Company
  4. Electronics Manufacturer
  5. GPS Supplier
  6. Software Company

Written by the company

Lightfoot has been specifically designed to help businesses run safer and more efficient fleets.​ Unlike traditional big-brother black boxes, Lightfoot is all about the driver, the human-in-the-machine, and the person with the power to make the difference. ​ Lightfoot empowers those in the driving seat to drive change by adapting their driving style through visual and audible prompts from our unique in-cab device. ​ When drivers adapt to Lightfoot's smoother driving style, they become 'Elite Drivers' (scoring 85% or above). For some drivers that’s a big change, for others a small change, for some it’s no change at all.​ ‘Elite Drivers’ receive benefits and rewards via the Lightfoot app, which includes features such as The Drivers Lottery where 1 in 10 ‘Elite Drivers’ win cash prizes every week - we are the world’s first technology to reward better driving.​ When a fleet as a whole achieves Elite status, this can result in reductions in fuel consumption and emissions of up to 15%, reductions accidents by up to 40% and wear and tear costs reduced by up to 45%. ​ Lightfoot is the only Insurer-endorsed driver safety technology thanks to validated accident reduction results seen over millions of miles of driving data. ​ Lightfoot is installed in 30k+ vehicles and is used by 50k+ drivers from more than 200 companies who are committed to safer, greener and more efficient motoring.​ If you are a business customer already using Lightfoot and require support, please contact your Account Manager or support@lightfoot.co.uk ​ ​ If you’re a Lightfoot driver – our Engagement Team would love to hear about your experience through driverrewards@Lightfoot.co.uk - the Engagement team are here exclusively to help you the drivers, not your employers. ​ We understand that changing years of driving habits can be challenging and even irritating at first. Remember, you don’t need to be perfect, the target is 85% not 100%, which gives you plenty of scope to drive in the amber and red when required and still achieve ‘Elite Driver’ status.​ We created our industry-first driver engagement platform – real cash, real rewards, real prizes, real winners – to ensure drivers are rewarded for challenge and inconvenience of adapting to Lightfoot. One in ten ‘Elite Drivers’ win cash prizes every week through The Drivers’ Lottery. ​ As a driver, you are one of more than 50,000 using Lightfoot. The vast majority of drivers are happy with the experience, but a tiny proportion (0.1%) have used this forum to express their displeasure. We hope that your experience has been a positive one and that you’re here just having a look around, but if you are frustrated and here to vent your rage then please instead contact our Engagement team via driverperks@Lightfoot.co.uk - the Engagement team are here exclusively to help you.. ​


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,326)

183 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Utter garbage

Utter garbage, completely unfit for purpose and uses incorrect information. Can’t differentiate between a loaded and unloaded vehicle. Has no consideration for temperature and drivers personal health and wellbeing. Issues idling penalties at outside temperatures of -9°C.

9 January 2026
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hello, thanks for the feedback. Lightfoot is there to guide you towards a more efficient driving style - it is not telling you how to drive, just how to drive more economically. Over time, driving in this way becomes second nature as you get used to accelerating more gently or changing gear in good time, for example. As this happens, you'll hear the audio prompts less and less as your driving will naturally land you in the green more often.

Idling penalties are optional and are chosen by the fleet if they feel it's necessary to remind drivers not to leave the engine running unnecessarily. If you believe these are not applicable to your journeys, please speak to your management team to let them know.

We hope this helps, but please email support@lightfoot.co.uk if you require any further assistance. Thank you.

Rated 5 out of 5 stars

Lightfoot is a great idea to control…

Lightfoot is a great idea to control speed and acceleration.however thrte are occasions eg when joining a motorway when you need acceleration and as soon as you do,you are penalised and in the red.
Great also for fuel economy

6 January 2026
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hi Jack, Thank you for taking the time to leave this feedback. You are correct, Lightfoot is making sure the vehicle remains in its sweet spot, but we also understand that there will be times you need to drive inefficiently, which is why we have set the Elite Driver score at only 85%. This allows for any times like coming off a slip road onto a motorway etc, when you need to speed up.

Rated 5 out of 5 stars

Won a fiver…

Review updated: I won a fiver in the weekly draw and received it today. Thought I wasn't going to get it, but was only delayed due the the Xmas period, just me being impatient. I do like the whole system, does make me think how I am driving.

6 January 2026
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hi Chris, firstly, congratulations on your win. Yes, unfortunately, the wins over the Christmas period were paid on the 8th January, due to our offices being closed over Christmas - glad to hear you've now received it! Great to hear you are enjoying driving with LF, and it's helping with how you drive.

Rated 5 out of 5 stars

Team score

Great way of keeping score and seeing how well driving team are doing

4 January 2026
Unprompted review
Lightfoot logo

Reply from Lightfoot

Thank you for the great review.

Rated 3 out of 5 stars

The Lightfoot is fine if you only do…

The Lightfoot is fine if you only do short low speed journeys,absolute rubbish if you have to try and join a motorway or dual carriageway as it is in the red before you can get up to a Safe speed to join the traffic and this has a big impact on your journey scores, I suppose it is better than having a camera recording you driving all the time!

1 August 2025
Lightfoot logo

Reply from Lightfoot

Hello, thank you for the feedback. We're sorry to hear that it's taking a while to get used to your Lightfoot device. Please remember that you are in control of the vehicle and should use your own best judgement to drive safely. Lightfoot does not measure your speed but the efficiency of your driving. There are times where you must drive inefficiently, for example joining a motorway from a slip road or at a roundabout. This is why we set the Elite Driver score at 85% to allow for real world situations.

Rated 5 out of 5 stars

Excellent app and rewards system

Encouraging drivers to remain good drivers by rewarding them with opportunities to win cash and prizes is a genius idea

26 December 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hi Andy, great to hear you are enjoying driving with Lighfoot and see it for the great idea it is.

Rated 5 out of 5 stars

It has really made me aware of my…

It has really made me aware of my driving habits.The app is very easy to use.

16 December 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Thank you for this great review, Kenny. It's always good to hear that Lightfoot is doing its job well.

Rated 5 out of 5 stars

Simply a better driver

I've driven for over 40 years and can honestly say that lightfoot has taught me to be a better driver in the last few years. Even when you drive a vehicle without Lightfoot, it becomes apparent that your driving style has changed for the better.

10 December 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hello Bill, this is great news to hear. Thank you for taking the time to leave this fantastic, honest review. Merry Christmas and a Happy New Year.

Rated 5 out of 5 stars

Driving the right way at all times

Makes me think about driving safely to be aware of hazards and to control my driving in a safe way to protect myself and the public

9 December 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hi John, we are very happy to read that you are getting the most out of Lightfoot and that you are happy that Lightfoot is helping make you a better driver.

Rated 1 out of 5 stars

The app is never up to date the so…

The app is never up to date the so called prizes are a joke if you are lucky you will win probably 2 pounds a year and that is if you enter every week nobody knows where they are in the league don't worry about getting a low score because no manager is bothered

9 December 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hi John, the driver's app occasionally has data latency issues from the server, but other than on the odd occasion, your driver's app is always up to date with your journey information and score data. We know drivers always want to win more, so the win ratio in our drivers' lottery is set to 1 in 9 every single week, and for the last few weeks, we have guaranteed a £5 minimum win amount as well, based on driver feedback.

Rated 5 out of 5 stars

You listened and responded instead of…

You listened and responded instead of passing the problem off to someone else

26 November 2025
Lightfoot logo

Reply from Lightfoot

Hi Andy, thank you very much for taking the time to leave this great review. I'm really glad I was able to help!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look