If I could give less than 1 star I would. This company stole hundreds of pounds from my grandmother. The only reason it stopped was because she died and I was able to access her bank statements an... See more
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See what reviewers are saying
I got a phone call from them saying that I had won a prize and that I would also get a Free mot ,and when I need a service they will get me a cheaper price it cost me £5.99 for a one off offer not re... See more
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This is a scam company that makes you think you've won a membership to qualify for discount in many shops. Then once they get hold of your account number, by tricking you I might add, asking you for d... See more
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Called my 90 year old Dad and asked for his IBAN number as he was due a refund on a washing machine exchange from a couple of years ago. Nationwide said giving an IBAN number meant nobody could enter... See more
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Company details
Written by the company
Lifestyle Perks gives members an easy way to save thousands of pounds each year on fantastic experiences, high street stores, and online shopping! Each member receives a week in the sun, including flights, for four people (£3,000 value) and a night in a luxury hotel (£150 value) as a special bonus.
Contact info
United Kingdom
- www.lifestyleperks.co.uk
1.1
Bad
211 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is a total scam
This company is total scam, they set up a direct debit on your account without your knowledge or authorisation and take money out, they sign you up to a membership you never know existed and never signed up for, god knows how they get hold of your details and even your account number, report it to action fraud immediately and call the company and also email them and ask them in writing to cancel the membership asap and question them how they got hold of your details even tough they never tell you how, all of this to cover your self in case they come after you for money. terrible total scam be very careful.
18 January 2022
Unprompted review
Reply from Lifestyle Perks
Hello Chester,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We also send out physical welcome pack posted to trial members to provide all details of the trial and membership.
We would like to investigate this internally and resolve this but need more information from you.
We look forward to hearing from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
My 95 year old mother was scammed.
My 95 year old mother who receives home care and whom I am power of attorney is fragile and hard of hearing. She received numerous anonymous calls offering her a big prizes and an inheritance. A few days after one such call I discovered a direct debit for £399.95 had been placed on her bank account in the name of "SM Lifestyle Perks" without her knowledge and with no notification from the company or from the bank - Natwest. The bank staff said that anyone with a sort code and account number belonging to someone else can place direct debits on that account and no prior notification has to be given. Also, the bank staff said that they cannot alert the police to such alleged fraudulent activity. All they can do is cancel the direct debit if requested by the rightful account holder and reinstate the money - provided the company that started the direct debit does not claim with evidence that it was done with consent. Clearly the government is failing the public on this, allowing crooked businesses a license to steal. Bank should not be allowed to approve a direct debit on anyone's account without the account holder's written permission to the bank. Write to your MP.
18 January 2022
Unprompted review
Reply from Lifestyle Perks
Dear B. Wood,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and have taken steps to investigate your mother’s complaint. We have internal processes in place to correctly resolve queries involving the elderly or vulnerable.
In addition, all sales calls are recorded for training and monitoring purposes.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your mother’s membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
This would be a minus
This would be a minus, but you can't leave a review without selecting a star.
This is very much the same as all the feedback about Lifestyle-robbers, had a phone call, I said I had no interest in whatever the call was about and ended the call, as I receive 4 or 5 calls a day trying to sell or scam you.
Around 3 days later I received two letters with cards and information about Lifestyle perks, my first reaction was to bin it, which I did, but then went to Trustpilot only to find that many people had been scammed into paying £399.95.
I contacted my bank who did not really help even the fraud department. Somehow they have got hold of my bank details and set up a DD which I had requested my bank stop should it happen, but sure enough one working day after receiving the letter this company took a pound from my account with the full intention of taking the £399.95 fee for the so-called FREE 12 months dining card.
If I had just ignored the money would have been taken and probably been a nightmare to retrieve.
The second page of the letter states that I agreed to the 14-day trial via the phone call, which I did not do, It's some third-party call center who ring you then lye that you agreed so they can claim their commission.
DO NOT IGNORE THE LETTER, CALL THE NUMBER AND CANCEL WHAT YOU PROBABLY NEVER AGREED TO ON THE PHONE CALL.
It's still concerning that they got my bank details from somewhere also my email address
17 January 2022
Unprompted review
Reply from Lifestyle Perks
Hello David,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We would like to investigate this internally which will include requesting the call recording. Please could you send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode and we can action this investigation.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
They take money out your bank without…
They take money out your bank without authorisation
17 January 2022
Unprompted review
Reply from Lifestyle Perks
Hello Danielle,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, so we can investigate your account.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
My mum has dementia and this appauling…
My mum has dementia and this appauling company has set up a direct debit and taken £399 from her account. She has no idea who they are or what she is paying for and as we have no paperwork it seems a large amount of money for nothing! I will do everything I can to get mums money back as this is a huge amout to lose
17 January 2022
Unprompted review
Reply from Lifestyle Perks
Dear Karen,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and have taken steps to investigate your mother’s complaint. We have internal processes in place to correctly resolve queries involving the elderly or vulnerable.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your mother’s membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
I got a direct debit notification under…
I got a direct debit notification under the name "SM Lifestyle". Never heard of them prior to that so I was confused as to how they were able to set direct debit with my account details. Thankfully I canceled it immediately.
17 January 2022
Unprompted review
Reply from Lifestyle Perks
Hello Ishaq,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We also send out physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Minus stars
Minus stars. Got a phone call to say I'd won a M&S hamper and they needed to confirm address only. Told them I wasn't interested as I'd been scammed before. Despite this, got card and welcome pack through post, thank you for signing up etc. Checked my bank account this morning and they've set up a direct debit. Iv not given bank info to them. When I was scammed last year (realised before any money taken) I foolishly gave my bank account number and sort code. Had to cancel a DD they set up. I'm assuming this company is just a rename of the other (can't remember what they were called). These people should be arrested, it's got to be fraud
17 January 2022
Unprompted review
Reply from Lifestyle Perks
Hello Kay,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
All sales calls are recorded for training and monitoring purposes.
We would like to investigate this internally which will include reviewing the call recording.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Total fraud!!
Total fraud!!
They claimed they were from the postcode lottery and took out £1 from my account claiming they needed to verify as I had won a prize. It was suspicious and when I contacted HSBC they told me that there was no way they can withdraw money from my account without my authorisation. I kept checking and in a few days I saw a DD had been set up with £399 supposed to come out in the next few days. I cancelled the DD and rang them to give them a mouthful.
PART II
I have received the pack in the post a second time now after nearly 9 months (so they obviously hang on to the data) - it says I agreed to a 14-day trial!!
I am checking my accounts daily and will call them tomorrow
17 January 2022
Unprompted review
Reply from Lifestyle Perks
Hello Sahana,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
All sales calls are recorded for training and monitoring purposes.
We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review your account.
I look forward to hearing from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
total scam..claimed they were from the…
total scam..claimed they were from the Postcode lottery saying i had won £399. They had all my details and then £1 goes out of my bank and a load of crap in the post with a membership card! i reported them to the postcode lottery and they are looking into it , I informed my bank and they reversed the £1 and stopped all future direct debits how they managed to do a direct debit God only knows!
vile company DO NOT DEAL WITH THEM!
15 January 2022
Unprompted review
Reply from Lifestyle Perks
Hello KS,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode so we can investigate this for you.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Fraud
My elderly mother has had a £400 deduction without her knowledge or consent. I will be contacting action fraud.
**Can't give you a membership ID or account as she doesn't have one. That's the point.
15 January 2022
Unprompted review
Reply from Lifestyle Perks
Dear SM,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and have taken steps to investigate your mother’s complaint.
In addition, all sales calls are recorded for training and monitoring purposes.
We are keen to resolve this for your mother, can you please kindly send us an email to hello@lifestyleperks.co.uk, with your mother’s membership ID or postcode, we can then review her account.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Abhorrent scum
My poor, elderly family member- who is 90 years old- is incredibly distressed after being scammed by this company.
They also received a letter, £1 taken and then a further £399.
Clearly the company have absolutely no empathy and 0 life morals so this review won't concern them at all but it may be helpful for other victims to know they're not alone.
We are currently contacting the bank to see if the money can be refunded and then will lodge a complaint with the fraud team.
What a sad, sad world we live in.
Update:
Unfortunately I am unsure how to reply to Lauren's comment.
My reply would be that there is absolutely no chance I am emailing or contacting this company. Clearly Lauren has not read my review. My grandmother had no 'membership' thus has no 'membership ID'... the company is a complete scam.
If they can access people's bank accounts through a letter god knows what they can do with your email or phone number..
15 January 2022
Unprompted review
Reply from Lifestyle Perks
Dear Lex,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and have taken steps to investigate your family member’s complaint. We have internal processes in place to correctly resolve queries involving the elderly or vulnerable.
In addition, all sales calls are recorded for training and monitoring purposes.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your family member’s membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
I've had 1.00 pound taken from my bank…
I've had 1.00 pound taken from my bank account from these people sm lifestyle perks I haven't set anything up and don't understand how they got my account details unless I used a dodgy cash machine, I'm contacting the bank now
14 January 2022
Unprompted review
Reply from Lifestyle Perks
Hello Andy,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We send out physical welcome pack posted to trial members to provide all details of the trial period and details of the subscription.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Scam Scam Scam!!!!…
They called my elderly Mom who told them she wasn't interested and put the phone down on them never gave any bank details. Then a card turn up and they have taken over £400 out of her account. Her bank are onto it and assured her money will go back in. How and where have they had her bank details from. Scammers UPDATE my Mom's bank have passed all details to fraud so she will get her money back and hopefully this so called firm will be caught.
14 January 2022
Unprompted review
Reply from Lifestyle Perks
Dear Sharon,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and have taken steps to investigate your mother’s complaint. In addition, all sales calls are recorded for training and monitoring purposes.
We are keen to review your mother’s account which will include requesting the call recording, please can you kindly send us an email to hello@lifestyleperks.co.uk.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Scam!!!
Scam!!!!
Just one call asking name and address and now apparently I have signed up for a membership!
How the hell have they got the nerve these people??
Steer clear! Action Fraud here I come!
13 January 2022
Unprompted review
Reply from Lifestyle Perks
Hello Collette,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
There is a strict script that should be read for every call. Sales calls are recorded for training and monitoring purposes. We also send out physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Lifestyle Perks pack received in the post
I was contacted by telephone, I did not hear the name of the company. They had my address and wanted to check if it was correct, then said I will receive something in the post. I thought nothing of it, as there was no discussion of bank accounts, as I am always cautious about these details. I received today the Lifestyle pack and I remembered the phone call but I was immediately suspicious as these are always money making rackets. I googled for reviews and thank goodness I did! First thing I did was check my bank account, no money has left but a Direct Debit as been set up. How do they get these details? And able to set up a Direct Debit without me knowing? I have canceled the Direct Debit but will be checking everyday.
13 January 2022
Unprompted review
Reply from Lifestyle Perks
Hello Nicky,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
There is a strict script that should be read for every call. Sales calls are recorded for training and monitoring purposes. We also send out physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Scam!!!
Hadn't even heard of the company !! no phone call or anything but today i discovered they have somehow set up a DD on my account and taken £399 out! Barclays are investigating
12 January 2022
Unprompted review
Reply from Lifestyle Perks
Hello Miss Matthews,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
A pity there isn't a minus rating!
If there was a minus rating I would have used that. I got a phone call and knew it was a scam, so told the girl that I was not interested at all and please removed my contact details from their list. I still received the information in the post which detailed that I was on a 14 day free trial and a £400 subscription would be taken from my bank (I hadn't given them my bank details!) by Direct Debit. It took a 20 minute phone call to get the thing cancelled. I will be keeping an eye on my bank account though!
12 January 2022
Unprompted review
Reply from Lifestyle Perks
Hello Sue,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We also send out physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
These are total scammers Laura lives…
These are total scammers Laura lives and praying on elderly people they try to take 399 pounds 95 pounds out of my account but the bank spotted it and stopped it they should be locked up it won’t be long
11 January 2022
Unprompted review
Reply from Lifestyle Perks
Hello Mick,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We also send out physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Total Scam!!!!
Total Scam!!!!
Somehow they got my mums details without authorisation and set up a DD, like the others £1 one week and the next £399. She did not receive a telesales call or email so goodness knows how they managed to set this up! Disgusting scammers, preying on people like that is horrendous I don’t know how they haven’t been stopped or at least investigated my the police or trades description act
10 January 2022
Unprompted review
Reply from Lifestyle Perks
Hello Bev,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and have taken steps to investigate your mother’s complaint. We have internal processes in place to correctly resolve queries involving the elderly or vulnerable.
In additional, all sales calls are recorded for training and monitoring purposes.
We also send out physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your mother’s membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
These people are scammers
These people are scammers. They called on 6 Jan saying I won a holiday and to confirm my address. I said I had not applied for anything to win but confirmed my address and nothing else. Then got a letter in the post saying I had qualified for some 12 month dinning card and was on a 14 day trial. Called them to cancel and asked had I not cancelled I would be interested to know how they would have taken money from my account as I had not provided it. They said the officer who spoke to me was to explain all that it related to and I must have provided my account detail. I have requested for a transcript of the call and raised a complaint. I will be taking this further - such companies need to be made accountable for miss selling products.
10 January 2022
Unprompted review
Reply from Lifestyle Perks
Hello Busola,
Thank you for your review and we are sorry to hear you are not happy.
Pleased to hear that you have contacted our customer service team and that they are in the process of requesting your call.
Unfortunately, the name on this Trustpilot review does not match any names in our system. If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, I can then match your account to this review and ensure other actions required based on the other details provided within this review are actioned as part of the investigation.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
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