Life Line Screening Reviews 19,013

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 7,823 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their wonderful, knowledgeable, and friendly demeanor, often highlighting their professionalism and helpfulness. The service is frequently described as fast, efficient, and a painless process, with many appreciating the smooth user experience and quick completion of procedures. However, some customers were not happy with the response time, mentioning long wait times and delays. Some people also felt that the customer service was occasionally rude or unhelpful, particularly when dealing with call center representatives or specific staff members.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their kindness, professionalism,... See more

Service

Consumers generally express satisfaction with the service, highlighting its efficiency and professionalism.... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy, quick, and... See more

Response time

Reviewers highlight ambiguous aspects of response time. Some customers experienced very prompt service, with... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the kindness, patience, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The screeners were absolutely WONDERFUL! Explained everything as they progressed through the screening. The only problem I found is that if it is going to be a longer wait time, you need to let the... See more

Company replied

Rated 5 out of 5 stars

I enjoy talking with people and having some humor with the conversations. I found that each of the employees were easy to talk back and forth with. They also joined in the humor. Being that it was... See more

Company replied

Rated 5 out of 5 stars

My first test with this company. From a nurse’s prospective, it was a good experience. The tests were professionally done. Waited just a few minutes after check in. The setting was comfortable, ha... See more

Company replied

Rated 5 out of 5 stars

I like that I can do everything all in one location. Everyone was nice and the procedure’s were fairly quick at each station. Once you fill out the pre-registration stuff online before your appointme... See more

Company replied


Company details

  1. Health & Medical

Written by the company

Life Line Screening is the leading provider of annual screenings for risks of Heart Disease, Stroke and other chronic diseases. We have screened over 10 million people since 1993. Pick from over 14,000 locations nationwide to find one near you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Quick service and friendly staff

There was not much wait time and the staff were very friendly.

4 May 2026
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Reply from Life Line Screening

Good morning, Meera,

We appreciate your feedback! We are so glad to learn that there was not a long wait and that our staff was very friendly.

Life Line Screening

Rated 5 out of 5 stars

Everyone was very professional and…

Everyone was very professional and helpful. The woman who did check in was so kind and explained everything. The whole thing went quickly. Glad I took advantage of this testing.

6 May 2026
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Reply from Life Line Screening

Good morning,

We appreciate your feedback and are glad the check-in process was smooth and informative. We're happy to hear that everyone was professional and helpful, and that the testing was quick.

Life Line Screening

Rated 4 out of 5 stars

I was shocked to see that the area of…

I was shocked to see that the area of work was so tight.
It resulted in no visual privacy for me or the other Clients.
It was not possible or comfortable to ask questions because 2 other Clients were within close hearing distance.

6 May 2026
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Reply from Life Line Screening

Thank you for sharing your concerns, Cynthia. We’re sorry to hear that the space felt uncomfortable and did not provide the level of privacy you expected. Protecting our clients’ comfort and confidentiality is very important to us, and we appreciate your feedback as it helps us improve our screening environments.

Rated 4 out of 5 stars

I received the results

I received the results, but would have liked more detail.

29 April 2026
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Reply from Life Line Screening

Thank you for your feedback, Linda. We’re glad you received your results and understand your desire for more detailed information. We appreciate you sharing this, as it helps us identify ways to better support our participants.

Rated 5 out of 5 stars

They respected our appointment time

They respected our appointment time,
they explained everything very clearly. Everybody was very professional and polite.

6 May 2026
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Reply from Life Line Screening

Good morning, Mike,

We appreciate your feedback! We're happy to hear that we respected your appointment time and that our team was professional, polite, and clear in their explanations. Thank you!

Life Line Screening

Rated 4 out of 5 stars

well organized

6 May 2026
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Reply from Life Line Screening

Thank you for your feedback! We’re glad to hear you found the screening process well organized and appreciate you choosing Life Line Screening.

Rated 5 out of 5 stars

I was taken right on time

I was taken right on time. Everyone was very pleasant and efficient in performing all the tests.

6 May 2026
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Reply from Life Line Screening

Good morning,

We appreciate you sharing your experience. We're happy to hear that you were seen promptly and that everyone was pleasant and efficient while performing your tests.

Life Line Screening

Rated 5 out of 5 stars

Quick and convenient . I like that I can do everything all in…

I like that I can do everything all in one location. Everyone was nice and the procedure’s were fairly quick at each station.
Once you fill out the pre-registration stuff online before your appointment date, it’s a quick check in.

29 April 2026
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Reply from Life Line Screening

Hi, Kim,

We're glad you found our services convenient and efficient. It's great to know that our team's friendliness and the quick check-in process, thanks to pre-registration, enhanced your experience. Thank you for your feedback!

Life Line Screening

Rated 5 out of 5 stars

Professional, prompt and pleasant experience/exam & testing

Very courteous and professional and pleasant NURSES PROVIDING thorough examination and Testing☺️

19 June 2025
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Reply from Life Line Screening

Good morning,

We appreciate your kind words! We are so glad to hear that you found our nurses courteous, professional, and pleasant while providing thorough service.

Life Line Screening

Rated 5 out of 5 stars

Very well organized

29 April 2026
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Reply from Life Line Screening

Thank you for your feedback! We’re glad to hear everything was very well organized and appreciate you choosing Life Line Screening.

Rated 5 out of 5 stars

Good Experience

On time, friendly staff, efficient

27 April 2026
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Reply from Life Line Screening

Good morning,

We appreciate your feedback and are happy to hear that our staff was friendly and efficient, and that we were on time.

Life Line Screening

Rated 3 out of 5 stars

Missing test results

The process was smooth - not many competing customers in the queue. I purchased the gold package - which I understand is supposed to include an osteoporosis screening (one of the reasons I chose to proceed with a Life Line Screening).
However, my test results did NOT include osteoporosis information.
I tried several times to forward a query about the lack of complete tests results, but the site wouldn't let me submit the question. I was finally successful in submitting my question just a few days ago and have not yet received a response from LLS.
I would appreciate an explanation as to why my package seems to have excluded the promised test, and an offer to correct the issue.
Below is a copy-paste from their website.
UPDATE: I just received a response from Life Line, which state that osteoporosis screening is not included in the Gold Package, which I purchased. However, per their website's summary, osteoporosis screening is supposed to be included in the additional package I paid for.

The leading provider of annual screenings for Heart, Stroke, and other chronic diseases.
Screening Services
Don’t let cardiovascular disease and stroke get in the way of the life you love. Schedule an affordable, accurate health screening, or health scan today.​
Screening Packages & Services
With Life Line Screening, you will receive early detection or peace of mind. We provide preventive screening services for stroke, cardiovascular disease risk, and other chronic illnesses. Our screenings are conveniently located right in your town. Whether you’re a first-time or returning customer, we have affordable screening options for you.

Most Popular Screenings
Primary Package
BOOK NOW
Primary Stroke & Cardiovascular Disease risk screenings:
Carotid Artery Scan
PAD Arterial Disease Test
Abdominal Aortic Aneurysm Test​
Atrial Fibrillation Test​

Womens Comprehensive Package
BOOK NOW
Includes our Primary Package, plus essential tests for women:

All 4 tests from the Primary Package plus:
Kidney Disease Screening
Osteoporosis Screening
HsC-Reactive Protein Test
A1c Screening
Thyroid Hormone Test

14 April 2026
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Reply from Life Line Screening

Thank you for your feedback. We’re sorry for the confusion. The Gold Package offered online includes blood work only; the osteoporosis screening is not available for online purchase and must be added by calling our call center. We’d be happy to review your account and assist further, please contact us at 1-800-718-0961.

Rated 5 out of 5 stars

Great Experience

Easy, quick, efficient and friendly service.

30 April 2026
Life Line Screening logo

Reply from Life Line Screening

Good morning, Ann

We appreciate your feedback and are so glad to hear that you found our service easy, quick, efficient, and friendly. Thank you for sharing.

Life Line Screening

Rated 5 out of 5 stars

Lifeline screening was very smooth!

The actual exam was very quick and that staff explained everything they were doing.

1 May 2026
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Reply from Life Line Screening

Good morning, Lisa

We appreciate your feedback. We're glad the exam was quick and that our staff clearly explained each step. Thank you for sharing your experience with us!

Life Line Screening

Rated 5 out of 5 stars

The process went quickly and there was…

The process went quickly and there was adequate privacy.

2 May 2026
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Reply from Life Line Screening

Good morning, Margaret,

We appreciate your feedback and are so glad the process was quick and that you had adequate privacy. Thank you for sharing your experience.

Life Line Screening

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff. Very quick and efficient.

4 May 2026
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Reply from Life Line Screening

Hi, Jocelyn,

We appreciate your feedback and are happy to hear our staff was friendly, helpful, quick, and efficient for you. Thank you!

Life Line Screening

Rated 5 out of 5 stars

Great staff

Great staff! Friendly, competent, efficient

3 May 2026
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Reply from Life Line Screening

Good morning, Donald

We appreciate your feedback and are happy to hear that our staff was friendly, competent, and efficient. Thank you for sharing your experience.

Life Line Screening

Rated 5 out of 5 stars

Everyone was in a great mood

Everyone was in a great mood, cheery

4 May 2026
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Reply from Life Line Screening

Good morning,

We appreciate your feedback and are so glad to hear that everyone was cheery and in a great mood! Thank you for your support.

Life Line Screening

Rated 5 out of 5 stars

nice place

nice place, clean, quiet.

4 May 2026
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Reply from Life Line Screening

Good morning, Jian,

We're glad you found our place nice, clean, and quiet. Thank you for your positive feedback; it means a lot to us.

Life Line Screening

Rated 4 out of 5 stars

Y'all were short staffed yet

Y'all were short staffed yet, efficient and helpful. I understood there are many unseen details that go with traveling clinics.

2 May 2026
Life Line Screening logo

Reply from Life Line Screening

Good morning, Jeff,

We appreciate your positive feedback and are glad our team was helpful, even with staffing challenges. Thank you for recognizing the complexities of mobile clinics.

Life Line Screening

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