Let's Do This Reviews 1,410

Staff was very helpful, they resolved my problem within a business day.

I got some helpful answers for my first question, then no responses after. I thought this was a live chat, so not what I was expecting, but then there’s still no response so I’m a little bummed about that.

Absolutely awful. Unable to get a refund due to illness and injury. They make it virtually impossible to claim your money back even though it’s circumstances beyond your control. They pass you from one place to another, total chaos. Not impressed.

I could not book my event despite everything being completed. I tried repeatedly. I emailed the team - no response. No information about any other means of contact. Horrendous customer service.

Well organised event. Good encouragement from volunteers

Horrible experience for a team captain. Very little ability to make simple changes to your team - like run order. Super clunky website. I wish Ragnar would pick a new company to handle their events :(

Ease of booking, and great place to find all events

I had made an error with registering one of our runners. Manuel, from Let's Do This was very quick and efficient in correcting the details and letting me know.

Prompt response by Manuel,with a booking issue and a registration fee being taken 3 times due to a technical issue.

He quickly resolved the issue, in getting my money refunded.

Very easy to communicate with and very helpful advice.

The LDT staff responded to me promptly when I requested an invoice for my payment to the St. Paddy's Day 7K in Amarillo, TX in March.

Easy to book events

I appreciated that after ‘talking’ to the AI bot that I got put through to a human. After 48 hours or so, I had the answer I needed. It wasn’t urgent and I feel that it was appropriate service.

Manuel was responsive and clear about what he needed to resolve my challenge.

I booked a place on the Junior Great North Run for my daughter, however I accidentally registered her under my name. After getting in touch Frankie was quickly able to rectify this.

Could not find a registration email so contacted Lets Do This through their website at the weekend. Had a reply and everything confirmed on Monday. Great service from Frankie

I had a problem booking a spot for Inverness Half Marathon due to a technical glitch. I was not provided with a booking reference number or any further event details.

After contacting support, once I had provided proof of payment and this was verified, the support team managed to get me a new booking reference and sorted my place out.

The support team were very helpful, the booking system is perhaps a little clunky?

Manuel was super helpful and efficent with my query today. Really great customer service, would totally recommend!

Very prompt, friendly response to my query about transferring my reservation to someone else if needed. Thanks Frankie.

I want to personally thank Frankie C for the outstanding support he provided whilst trying to resolve an issue with a good for age application for the London Marathon. From the very first response, it was clear how genuinely understanding and invested he was in helping resolve my issue. Frankie replied promptly, explained everything clearly, and went far beyond what I would ever expect.

It is genuinely rare to come across someone who cares this much about doing a good job and about the person on the other end of the conversation. His professionalism, empathy, and willingness to take ownership made a stressful situation far easier to deal with. I really hope his managers see this feedback, as Frankie C is a huge credit to Let’s Do This and exactly the kind of person every customer hopes to interact with. Thank you!