I had a problem booking a spot for Inverness Half Marathon due to a technical glitch. I was not provided with a booking reference number or any further event details. After contacting support, on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Frankie very responsive and happy to help with your query. The main running page is easy to use and view. The filters on a start list wouldn’t work and it appears it doesn’t matter what name you regis... See more
I got some helpful answers for my first question, then no responses after. I thought this was a live chat, so not what I was expecting, but then there’s still no response so I’m a little bummed about... See more
Haven’t had issues with the website. I wish there was a few more features with race registration. I had a question about picking up my race packet. My question was answered with what I needed to do. O... See more
Company details
Written by the company
Let's Do This exists to inspire anyone and everyone to have incredible moments, make unforgettable memories, and feel alive. With 1000s of incredible experiences to choose from, we're here to help you find your next moment whether it is running, cycling, triathlons, swimming, trail or obstacle.
Contact info
Smiths Building, Lower Ground Floor, 179 Great Portland St,, W1W 5PL, London, United Kingdom
- support@letsdothis.com
- www.letsdothis.com
4.1
Great
1K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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Good support team
I got in touch after having trouble allocating a place in the London Marathon to someone in my running club, and Manuel was really helpful in sorting things out for me. He also got back to me very quickly, which was much appreciated.
8 December 2025
Unprompted review
My experience with the Brighton…
My experience with the Brighton marathon entry from a rejected London application was nothing but stressful. The customer service agent got the cut off date wrong for updating my address and confirming my placement and made the entire experience very stressful. Imagine doing all the training and getting a template email saying "We know how disappointing it is..etc..next year...". If someone has already paid for their entry, why make them jump through so many hoops, and then tell them no.
2 March 2025
Unprompted review
Reply from Let's Do This
Hi Pheng,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
At the moment we’re unable to locate your ballot application, Brighton Marathon reserved place or any related emails, as no additional details (such as an application reference or email address) were provided once requested.
We’d be more than happy to help you secure your Brighton Marathon entry if this was paid for at the time of entering the London Marathon ballot. Please feel free to get in touch with us at support@letsdothis.com, and our team will be glad to assist.
We look forward to hearing from you.
Turning to AI has ruined everything
App no longer usable and the website is terrible, ugly interface and hard to navigate, and your profile no longer has medals and times won't be booking anything through them ever again.
30 December 2025
Unprompted review
Reply from Let's Do This
Hi Daniel,
Thank you for taking the time to share your feedback and we’re sorry to hear about your experience with the app closing down.
The app was discontinued in November and all app users were notified by email at the time. You can still use your existing login details on our website, where you’re able to view and manage your bookings as well as browse and book new events.
We’re happy to pass your feedback on to the team regarding making your profile feel more similar to the app, including features such as run times and medals. Please note that official run times were never on the app and are available on the event organiser's results websites.
Thanks again for your feedback and if you need any further support, please don’t hesitate to get in touch on support@letsdothis.com
Good run but no portaloo even though it…
Good run but no portaloo even though it was advertised that there was I had to go in the trees as he que for the toilet at the cafe was so long and some people missed the start poor organisation
21 December 2025
Reply from Let's Do This
Hi Kellie,
Thank you for taking the time to leave a review. We’re sorry to hear that you didn’t have the best experience.
We’d like to clarify that event organisation, including race day logistics and timings, is managed by the event organiser. We can see that you took part in the RunThrough Town Moor & Exhibition Park 10k, which is organised by RunThrough.
If you’d like to share your feedback directly with the organiser, please feel free to contact us at support@letsdothis.com and we’ll be happy to provide their contact details so your feedback doesn’t get missed.
Thanks again for raising this, and please don’t hesitate to reach out if we can help further.
Refundable Registration
I paid extra for the Refundable Registration, I shouldn't have bothered. I've injured myself during training and can no longer attend. I tried to get a refund and was told I need to submit a doctors note as evidence. This is not an injury I need to see a doctor for and I'm not going to waste a doctors time for the sake of a £50 refund. If you speak to Lets Do This they will pass the blame to Protect Group, but I booked with Lets Do This and my contract is with them. I see now that these requirements are explained in the Terms and Conditions, but the information is misleadingly presented and easy to miss. Don't bother buying Refundable Registration its a waste of time
21 December 2025
Unprompted review
Reply from Let's Do This
Hi Tom,
Thank you for taking the time to leave your feedback and we’re sorry to hear about your experience with the Refundable Registration.
Refundable Registration is managed entirely by our third-party partner, Protect Group, who handle all payments and refund claims directly. Unfortunately, we’re not able to submit or approve refund claims on their behalf. Before purchasing, it’s outlined on the booking form that supporting evidence would be required when making a claim, and the full terms and conditions are available to review prior to completing the purchase.
Acceptable evidence can include a doctor’s note, physiotherapist confirmation or documentation from another medical professional and claims can be submitted up to one day before the event, allowing time to obtain this. We can also see that this was explained via email, with guidance provided to help you submit your claim.
If you still need any assistance with the process, please don’t hesitate to contact us at support@letsdothis.com, and a member of our team will be happy to help.
Excellent assistance from Frankie
Excellent assistance from Frankie, thank you so much for your amazing customer service!
19 December 2025
Unprompted review
Refundable additional payment…don't bother!
Paid for refundable registration due to time of year and potential for bad weather. Drive would be almost 2 hour car journey however have ended up not being able to attend due to family and own illness.
They won't refund unless you have a doctor's letter. I didn't appreciate this at time and didn't go to GP with illness as I'm contagious a d although may be clear fur run will not have energy to run next week. NHS have more to do than write sick notes. Not worth paying for this cover as it doesn't pay out at all.
21 December 2025
Unprompted review
Reply from Let's Do This
Hi Michelle,
Thank you for taking the time to share your feedback and we’re really sorry to hear that you were unable to attend due to illness and family circumstances — we understand how disappointing that can be.
Refundable Registration is managed by our third-party provider, Protect Group. At the time of booking, it is outlined on the booking form that supporting evidence is required to make a claim and the full terms and conditions are also linked before purchase. We hoped this information would make it clear what is needed should a refund be required but can take onboard this feedback.
Once the required evidence (such as confirmation from a GP or other medical professional) is provided, Protect Group are able to process refunds, typically within two weeks. Claims can be submitted with the necessary documentation up to one day before the event.
We appreciate your feedback and understand your frustration, and we’re always happy to help guide customers through the claims process if needed. If you’d like any further assistance, please feel free to contact us at support@letsdothis.com.
Hard to navigate
I'm a new club secretary and I found the system hard to navigate. I had to log out of everything on my computer and delete all the history/cookies so that google wouldn't automatically take my own identify instead of the club's details. Surely, there's an easier way of not linking everything to Google. It's definitely not a system that I would recommend. For reference, I did not set up this account, the previous club secretary did not understanding that Google would use your personal details automatically, Hence you have to log out of everything and delete all your history.
15 December 2025
Reply from Let's Do This
Hi Carla,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We can see that our team spoke with you and outlined which accounts had access, as well as the steps on how to access them. The way an account is created depends on the option selected during setup, as this is chosen by the user and not selected on your behalf.
In this case, we can see that you selected the Google sign-in option for your personal account, which is why your details were saved under that method. After our team provided this information, we did not receive any further communication indicating that you were still experiencing issues.
If you do need any additional assistance, please don’t hesitate to reach out, you can contact us on support@letsdothis.com.
Frankie at LDT support helped resolve a website blip, to get my London Marathon 2026 entry through the system.
I needed to complete my London Marathon 2026 Good For Age entry via Let's Do This but I didn't get a booking reference or confirmation back, due to a website blip. I contacted LDT support via Chat and Email, and Frankie (and the software engineer) got it resolved for me, keeping me informed of progress and pushing it through to make sure I met the January deadline for entries. Hurrah!
16 December 2025
Unprompted review
Had a question about my place in the…
Had a question about my place in the London marathon gave my exact problem and was resolved
11 December 2025
Quick and effective
Quick and effective resolution to my problem. No hassle whatsoever.
8 December 2025
Unprompted review
Run was well organised
Run was well organised, Great atmosphere encouraging the crowd. Shame they couldn't organise the weather lol
6 December 2025
I am very disappointed with this site
I am very disappointed with this site. I registered for a race, it was cancelled last month and I still have not received my refund. I have reached out multiple times with ZERO response. I even received an email asking how the race went but IT WAS CANCELLED. I will never book with them again. Very upsetting.
16 November 2025
Unprompted review
Reply from Let's Do This
Hi Tiffany,
Thank you taking the time to leave a review. We’re really sorry to hear that the event organiser cancelled your event as we know how disappointing that can be.
We have requested further information from you about this situation but, as we didn’t receive any additional details, we weren’t able to locate any emails or investigate this situation on our side.
If you still need support, and to track your refund, then please get in touch with us at support@letsdothis.com and we’ll be more than happy to help.
I had reached out with some questions…
I had reached out with some questions not really thinking I’d get any response, but surprisingly I received responses and even directed to the correct place for questions they couldn’t answer
3 December 2025
Fast and accurate response
28 November 2025
Good at first
Good at first. But fresh problems have cropped up as each difficulty is solved - and there has been no response over last few days to what's gone wrong. I still await your further help.
27 November 2025
Reply from Let's Do This
Hi Robin,
Thanks for taking the time to share your feedback, we really appreciate it.
I’ve taken a look through the email communication, and I can see that our team has been in regular contact regarding your login issues, including sending step-by-step instructions to help you get signed in successfully. I can see that you sent us your final message 11.30pm on Friday 28th and we got back to you first thing this morning (1st December) with answers to your questions.
From the details provided, it appears the issue is linked to trying to access your run club dashboard while logged in with a different account. The team have already shared clear instructions, along with screenshots, on how to log out fully and then sign back in using the correct account details.
It looks like we haven’t yet received a response to our most recent email sent to you. If you’re still having trouble, please do reply to that message so the team can continue assisting you. We’re more than happy to help you get this resolved.
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