leroy merlin Reviews 

Terrible customer experience. The staff at sales dont know how to put together their products. Referred to the technical department, which is not on site, and charged for putting a simple machine together. No one knows how, and cant explain basic instructions. The leaflet and youtube instructions of the product show the opposite thing. Regret every minute I bought something from Leroy Cyprus

RUN !!! I ordered a vault via their web site. The product arrived completely damaged. It was returned a month ago and I still haven't been paid back. I called about 20 times the web site service. They always have the same answer: "Your claim is being processed" but nothing happens. It's a complete rip off ! Absolutely unacceptable !!

Quand on a besoin de rien, on s'adresse à Leroy Merlin. Sur internet, il y a 17 articles en stock. Au magasin, il y a 0 article. Une merveille.

I have been waiting since middle of January for return of money for goods never delivered numerous leroy people have contacted me and the latest excuse is my bank details are not as they set out - ie BIC etc even though they have all my (online) bank details - and I went to the trouble of copying the datils in the format they insisted - which is exactly what I sent except the numbers tc of the BIC was all together. Customer service is none existance. To travel to a store to sort out would mean a 3 hour round journey which at 80 I am not willing to do to unless they pay my fuel expenses (EU Customer rights) I even offered them to send me a cheque, but heard nothing back.

Non respect des obligations contractuels, non respect du client, expérience client catastrophique.

We have recently moved to France from the UK and we went into Leroy Merlin in Pau on 20 February to look for flooring for our kitchen renovation project. We were dealt with by Marvin who was fantastic ! Our French is limited and we managed to place our order, Marvin was really helpful and knowledgeable and made sure we had everything we needed. We will definitely be back.
Merci beaucoup Marvin 👏

Absolutely unacceptable.
I paid for a coffee machine that was advertised as available, only to be told afterwards that it is no longer supplied. This is misleading at best and feels like false advertising.
I explicitly said I was willing to wait for a similar unit, yet the store forced a refund on me without offering anything remotely comparable. This is not just poor customer service
it’s disrespectful to paying customers.
A business that lists products it cannot supply, and overrides customers’ reasonable requests, cannot be trusted. I will not be shopping here again, and I would strongly caution others to think twice before ordering anything online from this store.

Un grand merci à Lucille Bello Polette pour sa gentillesse et son professionnalisme.
Un exemple à suivre .👍

Bought 2 bathrooms, one of the shower screens was via a company called Bellobath. Screen never turned up, still hasn’t 6 weeks later. No response from Bellobath. Leroy will not help as it’s not one of their products even though it was purchased from them and we paid Leroy. You’re on your own. Never again.

On 23 November, I ordered sun awnings from Leroy Merlin. They were supposed to be delivered on 17 December. I still haven't received them! I have contacted Leroy Merlin several times, via chat and several times via a form on their website. No response, no sign of life. My opinion: Leroy Merlin is an unreliable company when it comes to this delivery, showing contempt for their customers by not responding to their questions. I will never order anything from this company again. What a terrible experience.

Returning is not worth. They do not even have a clue on how machines work. They, at the Place have no clue about what is needed as replacements of the layers .. Is sad that being a provider , U becone a wasteland. Keep coil otger than cool orn your advert
C. È

Leroy Merlin sell inferior products from Osisi, they took my money and just like Osisi do not respond to give me a refund. Shame on Leroy Merlin, you take peoples money, provide rubbish products then ghost your customers. Do not trust LM.

…. Incredible… 3 days the cutting service closed …..

Horrible return system, I called them twice they promised that I will receive a call back, it has been more than a week, still waiting. Horrible customer service, one of the worst possible.

I bought 2 bathroom refuse bins and one of the pedals on 1 of the bins broke after 1 week of use. I returned the bins today and was told Leroy Merlin only accept breakages after 2 days of use, so no refund offered. No other guarantee provided.....I will never shop there again. There competitors offer much better return policies.

Even worsre customer service than before they con you out of money then do nothing to help the customer service is disgusting and igorant

Do not buy anything from this company. The aftersales support is shocking.

A disaster of a company here in Alicante. Orders arrive late nearly always with something missing. Next order completely different counter top which did not match what I'd already ordered. Delayed my kitchen by 10 days & more for them to pick up the wrong one. They said I still had €15 bonus so I decided today to go & make it hopefully my last ever visit there. I picked up a few things (of course more than €15) & headed for the register where I waited 20 minutes in line. I flashed my loyalty # on my app & said I'd like to use the €15. She rang the items up & asked for my carnet. I told her I had a NIE not DNI & gave her the number. She insisted I should have a carnet because she has one! I showed her my gold bus pass with foto, my health card SIP,& my credit card. She would not allow me to use the credit. I used to think it was the customers who took so long to get thru a checkout but I think it's staff like her who hold everything up. Goes without saying I left everything there & left. They didn't ask for a carnet while I was spending up to €2000 with them.

In the Aldaya, Valencia store, I had an appointment to have a mampara de ducha (shower door)installed on Oct 9. I was told the installer would call me. The date came and I did not receive a call. I tried calling the store but it was a holiday. Then I went to the store and they told me the installation date was changed to Oct 15, due to the holiday. (they did this without notifying me) I was assured the installer would call me the day before to confirm the time. Oct 14- no call. Oct 15 - no call. I have called and chatted with people on the Leroy Merlin website and "incidencias" have been opened. Finally, I have cancelled the installation.
I find the installer's lack of courtesy appalling and unprofessional. I will never again contract with Leroy Merlin for any services.