leroy merlin Reviews 

Absolute the worst online store on the planet with the worst service and the worst customer support.
I have bought a rug two months ago. It was not delivered due to a delivery driver not being able to find the address (!), blaming the customer the address was incorrect, while it has been correct to any other delivery driver in the last 20 years.
Rug has been returned to the store but not registered as a return in the system. After two months I still has not got a refund.

Really, really angry!
I bought and paid for in stock roofing items and booked a collection slot for today...600€ of materials.
Arrived to be told that they haven't got them, and no date can be given for availability.
However, Chateauroux are showing they are in stock to collect within two hours!
I had to borrow a vehicle, due to the weight of it all. I drove 45km to Chateauroux (and back, empty).
I have tradesmen booked in on Monday to fit the roof.

The girl said that I could collect the nails if I wanted? Really??

Totally disgusted!

Bad experience with the no customer services mentality of Leroy's sales manager and personnel. We have experienced this lack of concern many times over. It's alarming to witness the mind set of these people, lack of training and knowledge in dealing with customers. Once they have your money, its on their terms only especially when trying to schedule delivery or return of an item. It's time to move on from this dysfunctional group.

Leroy Merlin in undoubtedly the worst online shop in France. I have bought a robot lawn mower which never worked. When bringing up the problem, and asking for a refund they simply discarded my request, stating that the "box had been opened" (which is of course illegal to say). The customer support then led me to destroy the robot by doing a silly operation so that it would be impossible to even resell it. Almost 2 years down the line I'm still stranded with this robot. They apparently can't care less about loosing a customer (or many in my case, since many numbers of my family have sworn to never buy from them ever again).

The worst experience online so far and I'm 60! I ordered 1st Choice Travertine tiles, I received 2nd choice (or worse), full of holes and horrible grey discoloration AND half of the tiles are broken. Leroy Merlin refused to help. I now have 60 sq. m of tiling that I cannot use and I have lost €2000. Great job Leroy Merlin! Let's hope you continue this way and go out of business.

Looking at the rating on trust pilot I can understand why I'm still battling to get my product and an answer from them. I will never ever order anything from them again. And I suggest people must think twice before supporting a company that just don't care. They obviously have enough money in the bank.

IT03876290614 metti partita iva ed esce leroy merlin

We ordered two compost bins on the 19th of February.

The order was due to be delivered between 3rd and 7th of March. Thats quite a range to start with.

On the 10th of March, I enquired after the order, and was told by message:

"Hello. Unfortunately, an error occurred while sending your order.
We have already asked our distribution center to reship your order.
Once your package has been shipped, we will provide you with a tracking link."

"an error"? What error could possibly be made? They HAVE my money. They HAVE the address.

GROSS incompetence.

But that's what I have found consistently here in France in all areas. Gross incompetence and laziness. An attitude that they just DO NOT CARE.

I wanted a new bathroom mirror and shopped at the La Zenia construction branch. The staff were very friendly and helpful and Maitene made sure I got what I wanted. All in all it was a quick and easy shop

Bought new sink and cabinet paid for installation and delivery . The installation team could not fit it as we had marble base etc .so I had to send it back no fault by me but still had to pay for delivery and 50 euros to send it back a absolute rip off company not happy at all .

Included as part of large order was a sliding shower screen - after much consultation and deliberation. The order was in Greek and I did not appreciate that the item that was entered in the order by the Leroy employee was in fact the wrong item - a swing door screen.
The dimensions were correct so I assumed it related to the item that I had chosen. It’s some months later that the item was to be fitted that Leroy’s error was spotted.
Despite that fact that the error is Leroy’s it is not prepared to take the item back. So I am about to throw away a new shower screen that cost over €200.
Not a happy bunny. I Shan’t be using Leroy again! Or recommended them! Their customer service is appalling! Rude & unhelpful.

was meant to deliver on February 7th,
Did not.
Did not call.
Impossible to speak to delivery team.
Catastrophic service

Ordered a sliding door for a bathroom at the end of November '24. It's 23/01/'25 now and they told me that it will take at least another 2 weeks just to have the door from the provider. Then, I have to hope that the installer guy has a free time slot for me, otherwise I'll have to wait even more weeks. However, charging the amount for the door, taking measure and installation, was done in November. So now I have 700€ less in my account and no door in the bathroom for 3 months. Think twice before taking (dis)advantage of Leroy Merlin services

One star is generous! They have huge spam issues with their website. I hope regularots clamp down on their business. They have such bad issues with rogue spammers it has become a reall security issue. They deny all knowledge of this of course but register with them for goods at your peril!

No Good service

I strongly advise against relying on Leroy Merlin, as my various orders have revealed their evident managerial incompetence, exorbitant costs, and damaged supplies that were nonetheless shipped. Despite the displayed promise of delivery within 5 working days for in-store items, the actual delivery time exceeded a month. The customer service processes are completely inadequate, being handled by store personnel rather than a dedicated service center, resulting in a lack of administrative information, uncertain and inadequate response times, and unresolved issues.

Leroy Merlin - Fiumicino Store:

Drywall Sheet: +25% compared to the Laurentina store.
Hammer Drill DHR171ZJ + Case (without battery): €319 (Hammer alone: €154, Case: €20-40).
Supply and Installation of Water Softener: Installation and initial activation cost €550 (certified installer cost: €200 + €80).
Supply and Installation of Motorized Blinds: Transport cost per blind, installation cost excluding electrical connection to the existing system, which involves connecting the motor cable to the terminal in the junction box, costing €120 per blind plus an additional €60 for connecting the anemometer cable. Order canceled.
Supply and Installation of Windows: Measurement fee, incorrect measurements communicated, windows received after outdoor storage filled with rainwater, incorrect profile widths, numerous complaints to the store requesting Leroy Merlin to verify the installation service, missing frame fixing screws, different types of screws, and missing insulating sheets on some windows, with different quantities and types of materials present in the order. Demand for refund or legal action. Time from order to project completion exceeded one year.
Supply of Armored Door with Smart Lock: The first installer lost the software license for managing the lock and did not install the door correctly, preventing it from locking. The second installer disassembled the door, correctly installed the spacers, and adjusted the door height to allow it to lock. Purchased the missing software license to activate the smart lock and awaited verification for the refund, which took four months. The door exhibited irregular lock command behavior. Requested assistance, which intervened after two months, disassembled the door, and found that the internal wiring was not original but a common electrical cable making contact with the metal part of the door. All wiring was replaced after demanding the product's return and restoration costs. The disassembly operations damaged the wooden panel, which was replaced after another two months.
Order of Mosquito Nets: Measurement fee, incorrect measurements communicated again. Received a quote for the identified model with incorrect measurements, requested correction, installer insisted on the accuracy of the measurements, requested verification by a manager who identified the error. Given the time for subsequent supply and installation assigned to the same window installer, canceled the order.

I ordered one outdoor camera one part was missing wasn’t possible to install!
Leroy sent an open box!
They are not checking the box and orders totally useless stuff!

Ordered and paid for windows and doors in LM Loule store last April '24 & was promised the installation would be within 3 months. I am still waiting for the install to be completed correctly. it has been a complete shambles from the start. Every time I went to store they told me a different excuse. for not installing on time. Also they tried to blame me for delays as they claimed I ordered different handles months into the process.They only stopped claiming it was my fault when I could prove from my emails that I had requested the same handles at the beginning of the process. Installers arrived multiple times with incorrect size doors& windows. Doors were installed with shutters back wards, Also incorrect size Doors installed & had to be refitted. When I tried to contact the department, the team were usually on days off or on holidays. This department are simply not trained effectively & since they do not have a representative come to the site. they do not even understand the issues which arise. They have caused months of lost revenue in my business and what is worse than money. months of unnecessary stress because they do not communicate. I have just received an email at 20:34 tonight, to tell me they are not installing in the morning as promised. & email states they are going to install in a week on the 25th. They do not request a date that I will be home, just expect me to wait indefinitely. As they either do not turn up , cancel last minute or are late. This is the worst service I have ever encountered. DO NOT pay thousands of euros to this company for windows and doors, they are appalling.

I ordered my item online, and when delivered was broken. Contacted Marketplace to get a replacement - wow! Two weeks to respond, and when I replied with information they requested, I got an email saying that I have not responded so they are closing my request. Had to then waste my time to call to help them find my email, then reopen my case and get couriers to collect. Only to receive an email stating I will be refunded - which I did not ask for as I still wanted the item. The frustration experienced and the utter incompetence of the team forced me to just go along with a refund - which I still have not received, nor any communication around the next steps. Absolutely will never purchase from Leroy Merlin again. Truly awful customer handling and poor engagement.

Good price - my favourite store but terrible delivery service.

Delivered in 1.5 weeks but I had to call them every day few times a day to check my order status and to ask them to deliver products to Limassol. And the bed thing is - no-one is controlling the delivery process, no management, just operators who say "we have no contact phone number but the delivery department will call you soon". And after - silence for a few days...