Lepetexpress Reviews 

337
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently mention that the drivers are extremely friendly, professional, and helpful throughout the entire journey. Customers also deeply appreciate the clear communication and comprehensive support with travel paperwork, making cross-border pet transportation remarkably smooth and stress-free. Some people were dissatisfied with the customer service, noting that specific interactions felt harsh, unaccommodating, and completely lacking in empathy. A few reviewers also described distressing instances of rude communication and unexpected unfriendliness from staff members when handling travel queries or document issues. Others mentioned feeling unsupported or dismissed during stressful moments when trying to resolve scheduling problems.

What people talk about most

Service

Clients share satisfaction on service, frequently describing the pet travel experience as smooth,... See more

Staff

People report positive experiences with staff, frequently highlighting the friendly, helpful, and... See more

Customer service

Users describe positive interactions with customer service, frequently praising the meticulous paperwork... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely 💯 recommend this Service if you need to get to or from France with your pet. Brenda and her team are Absolute lifesavers with this service. We broke down in our motorhome in Germany... See more

Rated 5 out of 5 stars

Absolutely fabulous experience! I was taking my dog from France to the UK, we all know how logistically challenging that can be. Le Pet Express made the experience seamless and stress free. From... See more

Rated 5 out of 5 stars

This service made bringing my dog to Europe incredibly easy. Everything is super intuitive, and I honestly didn’t have to think about anything—they took care of it all. The reminders and checklists be... See more

Rated 5 out of 5 stars

No review could do them justice after our experience. We arrived at our station quite early, but so did Stephane. He took our excess luggage, went over our paperwork well in advance, and dire... See more


Company details

  1. Minibus Taxi Service

Written by the company

Take your dog or cat with you to the UK or France! The Le Pet Express minibus travels from the UK to France (and vice versa) on the Eurotunnel with your dog or cat by your side. Booking available online and regular pick ups from Ashford Rail Station, UK to Calais Frethun Rail Station, France. Departs Ashford: 10:00 a.m. Departs Calais Frethun: 15:00


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

337 reviews

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No recent history of asking for reviews

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4.4

All reviews

(337)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

First time booking Le Pet Express in order to travel back to London with my cat without a car - it was great and I absolutely recommend their services! James and Sean met us early at Calais Frethun station, checked our documents, explained the process clearly and we were able to catch an earlier shuttle back to the UK. Very smooth experience, thanks again

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service!

The whole experience from Ashford to Calais was seamless, stress free and completely worth it.

Along with being super friendly, Brenda was very professional in her handling of the trip and made sure to check all of the necessary documentation to ensure a smooth border crossing for our dog. I would definitely use this service again!

30 December 2023
Rated 5 out of 5 stars

first class service

Excellent service - knowledgable, helpful and friendly drivers - James and Sean walked us through every step of the way. Brenda the owner was also very helpful on the phone when I made the booking. Def recommend

4 January 2024
Unprompted review
Rated 5 out of 5 stars

A most professional service and I highly recommend Le Pet Express to all!

Before I discovered the company I was getting offers from pet-taxis. I booked with Le Pet Express as it was an economical choice for me, in the first place. However, Brenda was so carefull & helpfull and noticed a big mistake on my dog's documents that could cause a horrific problem for me while crossing and I was so happy to not book with a taxi! Thus, I also recommend Le Pet Express in this context, especially to the first-time pet-travellers.
Yet, on the day, we had an extreme professionalism by James that also made a very smooth crossing the customs that was stress-free time for us.
Many thanks Brenda, James, Le Pet Express!
Best Wishes xxx

24 December 2023
Rated 5 out of 5 stars

Excellent advice and knowledge with…

Excellent advice and knowledge with papers and requirements beforehand. Good, consistent and fast communication. Reliable and efficient. A warning re kennel size on payment screen would be useful so it can't be missed when booking. Thank you Brenda for your help and service :)

1 December 2023
Rated 5 out of 5 stars

Brenda was absolutely amazing

Brenda was absolutely amazing. Professional from beginning to end with helping me bring my poodle back to the UK. Not only helpful with transport but also with travel documents. She made the whole process enjoyable. She is also charming and funny! Highly recommended for any pet owner travelling to the UK.

27 November 2023
Rated 5 out of 5 stars

Very well organised

I have used Brenda’s services several times now and it always goes very smoothly and very well planned!
Brenda knows what she does very well and supports anyone who needs with understanding the requirements to cross the borders.
Thanks for all the nice trajects we did together!
Jessica

21 November 2023
Rated 5 out of 5 stars

Best way to bring a dog from France to the UK

If you don't have a car, you don't have a lot of options for bringing your dog from France to the UK. Eurostar doesn't allow pets, the ferries only allow them in a car, and on flights they have to go in cargo at great expense and hassle.

With Le Pet Express you just show up at Calais Frethun, put your pet into one of the van's kennels, settle into your own seat, and you're off! A couple of hours later (mostly getting the dog's paperwork etc checked) you're in the UK at Ashford International. It's convenient, affordable, and your pet never leaves your sight.

19 November 2023
Rated 5 out of 5 stars

Excellent Service

This is truly the most professional transport service between France and the British border at the cheapest price. Mrs. Brenda who organizes and implements this service is very dedicated from the beginning to the end of the process. She knows the whole procedure and before the trip she will explain to you what is needed from the documentation so that there are no surprises at the border itself. Therefore, good preparation before the trip is important, but the whole process at the state border is very easy because Brenda knows what to do and when to do it. Huge recommendation for this company and this was my second trip with them. Rating 10+

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Travel with my cat back from EU

I found the pre-travel support provided to be very useful. The journey went smoothly and my cat was not stressed despite sharing the bus with four dogs. I can highly recommend the company to others

5 November 2023
Rated 5 out of 5 stars

Professional Proficiency and Personal Integrity

Professional proficiency and personal integrity. These qualities shown through on our recent experience of working with Le Pet Express. From our initial communication stateside to confirmation during a train strike to championing our paperwork concerns, Brenda proved herself a confident, competent, complete person of her word. Le Pet Express helped make the international move with a beloved 80 pound pet less overwhelming and more personable by their care and concern not only for Sarge but for us as well. We feel grateful for this service, our experience, and knowing that Le Pet Express goes above and beyond to provide further care for animals in need through their charitable donations of food. We highly recommend Le Pet Express.

23 September 2023
Rated 5 out of 5 stars

Recommended to all first-time pet-travellers

My kitty and I took a long journey from Turin to London through Nice, Paris and Calais. And I would admit the most relaxing part of it was with lepetexpress!
Brenda was very experienced, precise, responsive, and super kind all the way, from the reservation to the doc preparation, pick-up, doc presentation at the border, etc. She was quite a sociable person, which not only made me feel at ease in communicating with her and other passengers, but also made the time fly as we were waiting to go through the eurotunnel.
Not to mention that this is the most convenient solution for solo travellers, I would highly recommend lepetexpress, especially to all the first-time pet-travellers.
Best wishes Brenda!
Love from Lenni and Mehrnoosh

28 October 2023

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