For the 4th time in 2 years I have pre-ordered a godox item for Lencarta, and the outcome is always the same - item will be dispatched in 'x'weeks. That date comes, no item. weeks go by, no item, th... See more
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See what reviewers are saying
I recently bought a couple of flash heads from Lencarta which arrived promptly. Sadly on the first outing a gust of wind caught one, invoked Sir Isaac Newton and it hit the ground causing damage. The... See more
Company replied
Such quick turnaround from ordering to delivery. Ordered a Neewer Pro 660 rgb light panel for use in club photography at an absolute bargain of a price in the sale. And it arrived next working d... See more
Company replied
I’ve bought from Lenncarta and has service repairs from them and I’ve never been disappointed or let down. Comms are excellent whether by email or phone. Items always packed well. Had a few issues... See more
Company replied
Company details
Written by the company
Lencarta is a well established, Award-Winning British company that has specialised in Photography Lighting Equipment and Consumer Electronics for well over a decade. Founded in 2006, we have utilised our experience, expertise and commitment to create one of the leading official distributors, repair and support centres in the UK for Godox, FeiyuTech, Visico and many more.
Contact info
Unit 3a Mohair Mills, BD3 9TR, Bradford, United Kingdom
- 01274678842
- support@lencarta.com
- www.lencarta.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Very good value.I bought the items when they were on…
I bought the items when they were on 'special offer' very pleased with the quality and value of the purchase.
4 March 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Excellent service and product
29 February 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Godox Speed lights and modifiers.
Simple order for items that were in stock, at a good competitive price. Free prompt delivery. Items well packaged, but one box had a significant dent (nowhere near the item inside), and some of the boxes had torn corners where they had been opened (presumably for checking). One small item I needed wasn't in stock, and restock time was quite long -after a bit of hunting I was able to pick this up elsewhere.
It was the first time using Lencarta Ltd, I'm likely to look to them for supplies in future.
15 February 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very sorry for the issue you have received with the boxes with these items but we are very that the products were perfect for you outside of this.
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Quick response
Very fast service. I did have an issue regarding the price differences between their Amazon Marketplace store and their own website, but Lencarta provided an acceptable explanation quickly and courteously.
19 February 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Such quick turnaround from ordering to…
Such quick turnaround from ordering to delivery.
Ordered a Neewer Pro 660 rgb light panel for use in club photography at an absolute bargain of a price in the sale. And it arrived next working day and well packaged.
Perfect item too. Can’t wait to get using it in a practical environment.
16 February 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Great Service
I had an issue with two flash guns that I use which needed a repair & I needed them back urgently. Laura fixed the issue for me straight away within 30 mins and I managed to collect them straight away on the same day.
Previously ordered from this company too and service etc absolutely amazing and it was a quick delivery!
Thank you for the quick service.
20 February 2024
Unprompted review
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Incorrect item description
First of all, I've been generally happy with the goods and service I receive from Lencarta. I was looking for studio flash head modelling lights that were around 5500k temperature and ordered E27 lamps that were described as such. When I received them I discovered that they were the same warm white as I already have. I've just kept them as spares but disappointed as I've now had to go to a supplier that I don't like to use to source these.
12 February 2024
Reply from Lencarta Ltd
Hi there,
We do apologise sincerely for this mistake. We will be adjusting this shortly and we can offer a refund to this due to the inconvenience caused. Please do not hesitate to get in touch with us and we will assist as best as we are able.
Kind Regards,
James
Lencarta Ltd.
Lencarta is a wonderful store.
Lencarta is a wonderful store to purchase from. Their customer service is faultless and all items I have purchased arrived very well packaged and protected, and, very fast delivery. If you haven't used them yet, give them a try - you will not be disappointed.
P.S. I just a customer and not affiliated in any way.
9 February 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Fast and reliable service
Excellent website with onboard chat facility. I've purchased Lencarta products before albeit through Amazon. Delivery was prompt and prices comparable to that other vendor. I will be looking to purchase other items from them in the future e.g. backgrounds.
9 February 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Took longer than lencarta said for my…
Took longer than lencarta said for my godox ad200 to come as they were on back order. Hence 4 stars. Apart from that really pleased.
22 January 2024
Product hasnt arrived
Product hasnt arrived, not hearing back, keep receiving messages saying attempted delivery, despite being home on both occasions, no card left, no idea where product is
29 January 2024
Reply from Lencarta Ltd
Hi Brendan
We are incredibly sorry that the courier was unable to deliver to you in this case due to an issue they had with your address. We attempted to rectify this but we fully understand your frustration with this package becoming lost in transit. We have fully refunded you as we initially indicated and we are sorry that this does not come through instantly and can take 2-3 working days.
If you require further assistance, please do not hesitate to get in touch.
Kind Regards,
Lencarta Customer Experience Team.
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Excellent service
Excellent service, products in stock, good price, prompt dispatch, next day delivery
24 January 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
First-rate!
Useful to have instant chat to check details, made online choices more personal and reassuring. Delivery quicker than indicated, which was excellent - extra time to play with new equipment! Good deal, too!
22 January 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Great prices
Item took longer to arrive than initially suggested but other than that a great buying experience. Great prices
22 January 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time to leave us a review, we really appreciate it !
We are sorry that this delivery took longer than expected and we thank you sincerely for your patience.
Please don't hesitate to get in touch if we can assist further!
Kind Regards,
Lencarta Customer Experience Team.
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