For the 4th time in 2 years I have pre-ordered a godox item for Lencarta, and the outcome is always the same - item will be dispatched in 'x'weeks. That date comes, no item. weeks go by, no item, th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently bought a couple of flash heads from Lencarta which arrived promptly. Sadly on the first outing a gust of wind caught one, invoked Sir Isaac Newton and it hit the ground causing damage. The... See more
Company replied
Such quick turnaround from ordering to delivery. Ordered a Neewer Pro 660 rgb light panel for use in club photography at an absolute bargain of a price in the sale. And it arrived next working d... See more
Company replied
I’ve bought from Lenncarta and has service repairs from them and I’ve never been disappointed or let down. Comms are excellent whether by email or phone. Items always packed well. Had a few issues... See more
Company replied
Company details
Written by the company
Lencarta is a well established, Award-Winning British company that has specialised in Photography Lighting Equipment and Consumer Electronics for well over a decade. Founded in 2006, we have utilised our experience, expertise and commitment to create one of the leading official distributors, repair and support centres in the UK for Godox, FeiyuTech, Visico and many more.
Contact info
Unit 3a Mohair Mills, BD3 9TR, Bradford, United Kingdom
- 01274678842
- support@lencarta.com
- www.lencarta.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent company with amazing staff
Excellent company with amazing staff. Brilliant service centre too and regularly repair my flashes that get bashed about at weddings
23 April 2024
Unprompted review
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Lencarta do not respond to e-mails, really poor company
Lencarta do not respond to e-mails, after ten days although they claim to have 10 of the model in stock my order is still awaiting dispatch with postal service "In-House Logistics 24" this appears to be an account handling service not a postal service. I will not use them again and recommend everyone avoids them like the plague.
18 April 2024
Unprompted review
Reply from Lencarta Ltd
Hi there,
We are incredibly sorry if there has been any inconvience with your order. We do not have a service called "In-House Logistics 24" so unsure what is affecting your order if this has been placed with us. If your emails are not coming through to us, as we do answer emails as soon as possible, please contact us on our contact number 01274 678842 and we'll do what we can to assist with your order if it is with us.
Kind Regards,
James
Lencarta Customer Experience Team.
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Good service
5 February 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Back order complete
Once I worked out what I needed to order the process was simple enough. I was told that stock would be arriving soon, which it did.
2 April 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a great review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
great with the item
27 March 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Service was very quick
Service was very quick. Ordered early Tuesday morning and package arrived by Royal Mail on Wednesday Afternoon.
2 April 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Don’t buy if it’s not in stock
I ordered a flash controller that was due to go for delivery within 2 weeks. After 4 weeks I chased as no delivery or update. Was advised there was a delay and would be delivered within two weeks. Another 4 weeks later and no updates I chased again and told the supplier made an issue and they didn’t know when it will be delivered. If I didn’t chase they wouldn’t have updated.
I then checked their website which said deliver within 5-10 days for the same product yet their Amazon page has it over 6 weeks for delivery. It appears they provide false information on their website so they can take money rather than have to “pre-order” and take at time of delivery. Have reported also to trading standards.
22 March 2024
Unprompted review
Would give 5 stars however didn’t have…
Would give 5 stars however didn’t have all items I wanted in stock. Prices good. Pickup from warehouse as need the next day which was convenient
20 March 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a review, we really appreciate it!
We're very proud of our products and speedy delivery but we apologise wholeheartedly we did not currently have all the products you were looking for.
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Excellent products and customer service…
Excellent products and customer service as always
18 March 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Communication is poor.
18 March 2024
Godox V1-N
Great product! Exactly how it was described. Will be picking up another very soon. Despatched and delivered 1 day quicker than specified. Top job! thank you! 🙌
14 March 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Great Great Great Company!
Great company, great products, great prices, great customer services and super fast delivery!! Awesome job thanks.
11 March 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Awesome company and products with super…
Awesome company and products with super fast delivery. Bought from them a few times and they have excellent customer service. Can't recommend them enough.
15 March 2024
Unprompted review
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Great service the whole way through
Great service the whole way through. Great prices, great delivery easy to use site.
26 February 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.