I'd been looking for a while for an Urn for my Husband and after Googling I came across LegendURN. As soon as I saw a particular Urn I knew it was the one because I couldn't stop crying, it just fe... See more
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Review summary
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The quality of the product bought was really good. However, even though i put my delivery address on correctly, a completely different address was put on the shipping label! This resulted... See more
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I can’t recommend this company enough. They were absolutely fantastic. Having to a buy a urn for my father was the hardest thing I’ve ever had to do and the level of compassion I received from this co... See more
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It is an extremely difficult and emotional decision to choosing an urn for a loved one. Once I had decided, your process was easy to do. The urn was delivered to me on time, and very well pa... See more
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Company details
Written by the company
At legendURN, we help families find a personal and meaningful memorial after the loss of a loved one or a beloved pet. Since 2007, we have offered a carefully selected collection of cremation urns for ashes, ashes jewellery, keepsake urns, pet urns, memorial monuments and other remembrance products for customers in Great Britain and Ireland. We understand that choosing an urn or a piece of ashes jewellery is often done during an emotional time. That is why we focus on clear information, personal guidance and carefully selected products that reflect quality, craftsmanship, design and meaning. Through our work with skilled artists, craftspeople, funeral directors and crematoria, we help customers find a memorial that suits their wishes, their budget and their personal way of remembering.
Contact info
Roggemole 8-14, 8531 WB, Lemmer, Netherlands
- +44 (0)80 816 943 19
- info@legendURN.co.uk
- www.legendurn.co.uk
4.7
Excellent
1K reviews
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Excellent service
17 November 2022
Perfect
Very happy with my product and packaging is very good as it is breakable got to me on the date they said. Very happy
16 November 2022
Quick and efficient service
Quick and efficient service. Very pleased with the quality of the product.
12 November 2022
Great customer service
Easy to order. They reply to queries promptly. Items were as expected.
However, maybe they should change their carrier because Fed Ex were 5 days late.
8 November 2022
Great product and communication…
Great product and communication throughout the order
10 November 2022
We found the decision of choosing an…
We found the decision of choosing an appropriate urn for our fur baby quite difficult, but once we saw the heart shaped pet urn, we knew it was the one.
It arrived in a timely manner and was really well packaged. There was no chance that it was going to get damaged on its journey from the Netherlands. The urn is well made and it now takes pride of place in our bedroom.
27 October 2022
The item arrived in excellent condition…
The item arrived in excellent condition and on time.
24 October 2022
Disappointed Customer Service
My package was delivered whilst I was away. FedEx have been a nightmare to contact, eventually I rearranged delivery for 24/10/22. I have just been notified it will be delivered tomorrow. I am at work. I contacted LegendUrn last week to ask for their help and they have not replied. Disappointed all round.
24 October 2022
Reply from legendURN
Dear customer,
Thank you for your review despite you rating us at but one star.
We hear it's mainly due to the circumstances surroudning the delivery part of the order which is carried out by FedEx.
Even though we understand it can be frustrating when delivery is not according to schedule or when an external party like FedEx or DHL can't be contacted as you see fit.
It is not something we have actual influence over.
We do apologize if youve contcted us and we didn't get back to you.
If we can't be reached by phone one can always send us an e-mail.
Furthermore we hope the item you've purchased on the other hand did not dissapoint.
And if so mind you we have a free return and or exchange policy.
Best regards,
legendURN
Excellent service
Excellent service, kept upto date with tracking and delivery.
Highly recommend 👌.
10 October 2022
You advertise 7 days delivery
You advertise 7 days delivery, I ordered Sept 22nd delivered Oct 7th, absolutely not 7 days
10 October 2022
Cherished forever
Beautiful glass heart with 24 carat gold leaf to hold a small amount of my four legged friend. Small enough to be passed as a paperweight but filled with so much love.
7 October 2022
I was very pleased with the Urn
I was very pleased with the Urn. It was well packaged,so wasn’t damaged in any way. It was also shipped quickly
13 September 2022
Small but full of sentiment.
I wanted a small ornament to put some of my husbands ashes in. I chose a bronze swan in flight. It is very tactile, not at all morbid, so it is pleasant to hold and look at and makes a very attractive ornament for display without being obvious of what it actually is.
7 September 2022
Good service
Good service. Kept me updated on late delivery. Nice touch with signed card with parcel
27 August 2022
Very fast service
24 August 2022
Overall very satisfied
Item took longer to arrive then the 10 days stated, but we were happy to wait. It arrived with the box a bit dented but the item was very well packaged and was undamaged. If one thing could be improved I would say to let get updates from artist if an item is out of stock.
11 August 2022
Online ordering very easy
Online ordering very easy. Confirmation of order was straight away. Was concerned about delivery date,so emailed legendURN, who replied immediately. Order delivered the next week. Very pleased with service, and loved what I ordered.
8 August 2022
Just perfect
Just perfect! I asked for changes to be made and it was no problem just a yes! A beautiful item, exactly what we wanted. Thank you
5 August 2022
Tried hard to complete rder
Tried hard to complete the order.problems outside your control
19 July 2022
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