Legend London Reviews 

6,747
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,497 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the helpful support team, noting that representatives handle problems efficiently and provide quick responses to inquiries. Many individuals appreciate the prompt delivery service and the overall quality of the clothing items they receive. Some reviewers were not happy with sizing inconsistencies across different products and the high cost associated with returning items. Consumers also mentioned encountering delayed communication from support teams and occasional difficulties with the shipping process. People frequently experienced frustrating delays when waiting for updates or trying to resolve missing order issues.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order processes, with many customers expressing satisfaction... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. Many... See more

Customer service

Consumers find customer service to be ambiguous, reflecting a wide variety of experiences. Many reviewers... See more

Response time

Reviewers mention negative feedback about response times, noting instances where emails went completely... See more

Delivery service

Clients share ambiguous opinions on delivery_service, reflecting a mix of satisfaction and frustration. Many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered Coast T-shirt that was described on website as 100% cotton. When I received it material looked so cheap so I checked labele and saw 55% cotton and 45% polyester. So with delivery cost I... See more

Company replied

Rated 3 out of 5 stars

Ordered the 3 for 2 on the T-shirts, what could possibly go wrong with that, 3 T-shirts all the same size, all the same design in 3 different colours, what turned up was completely wrong. How is it ev... See more

Company replied

Rated 2 out of 5 stars

Placed an order with 4 items with one item sold out. The refund of sold out item was received promptly, however the remaining order was delivered with one item missing. Emailed the customer service 3... See more

Company replied

Rated 2 out of 5 stars

Ordered 3xL shirts. 2 luxe linen that fit the body but too tight under the arms and back of the shoulders. 1 peak knit shirt that was just too small. confident in that XL would be too big. Low score f... See more

Company replied


Company details

  1. Men's Clothing Store

Written by the company

We are a London-based fashion brand specialising in contemporary clothing tailored for individuals with an active lifestyle. At Legend, our design philosophy revolves around three key elements: being fashion-forward, offering an impeccable fit enhancing the musculature shape, and providing unparalleled comfort that makes you reluctant to part with our garments.


Contact info

3.4

Average

TrustScore 3.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(6,747)

1,596 reviews in the last 12 months

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Rated 5 out of 5 stars

since i first contacted Legends…

since i first contacted Legends London...
"Chioma was amazing with all his quick respnses to my questions...!!!
he was so helpful and friendly and polite...!!!
10 out of 10 for "Chioma"
kind regards Roberto Armitage....

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Quick reply

Houda was really quick to reply delt with my
Questions and helped me reorder my mistake thanks for great service

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Houda Was a pleasure to speak to

Houda Was a pleasure to speak to. Houda Gave me all my options and rectified the issue I had immediately. I will continue my use with legend London because of her.

21 August 2026
Unprompted review
Rated 1 out of 5 stars

Still Terrible!!!!

Yea..Definitely don’t use this company.
I had issues with them before but i thought i’d see if they’ve improved….Absolutely Not!!
As i said before terrible customer service and when contact was made it was the same questions over and over from them. Sent back some items nearly two weeks ago for a refund costing me £20 ..Still no response. I replied to an email i received from them when i ordered,no response.
Awful customer support and communication.
Will never use this company again!!!

21 August 2026
Unprompted review
Legend London logo

Reply from Legend London

Hi Neville,

We’re sorry to hear about your experience and understand your frustration regarding the return and communication.

We can see that a member of our team has already contacted you directly regarding your return. Please feel free to reply to their email if you need any further assistance, and they’ll be happy to help resolve this for you.

We appreciate you taking the time to share your feedback, and we’re sorry we didn’t provide the level of service you expected.

Rated 5 out of 5 stars

Great clothing and arrived quick

Great clothing and arrived quick. Had a couple of items to return and Kathleen was on hand with superb customer service to ensure all went smoothly. Will def be back for more stuff in the future

20 August 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Fantastic service from Mubashir


⭐⭐⭐⭐⭐ Fantastic service from Mubashir

I accidentally ordered my T-shirts in the wrong size and contacted Legend London immediately afterwards.

Mubashir got back to me straight away and managed to update the sizes before my order was processed, saving me the hassle of having to return and exchange them when they arrived.

Really impressed with how quickly he sorted everything. Thanks again, Mubashir. Excellent service!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and 🔥 shoes

There was an issue with an order being sent to an old address, which was an admin error on my part. I received a refund and placed another order for the same shoes.

However, both pairs ended up arriving at my doorstep! I contacted the Legend London team to explain the situation, and Seemi handled everything quickly and efficiently.

She was incredibly supportive and understanding about the mix-up, guiding me through the process of returning one pair without wasting any additional time or money.

Seemi really went above and beyond to make sure the customer experience wasn’t affected. She was friendly, approachable and genuinely easy to deal with. If Seemi is handling your enquiry, you can rest assured you’re in good hands.

And on a final note… the runners are 🔥

14 August 2026
Unprompted review
Rated 4 out of 5 stars

Outstanding service

Wow 🤩 — what a service!
I honestly wasn’t expecting such quick, supportive and professional help, but Chioma went above and beyond, handled my issue with care, responded fast, and made the whole experience stress‑free. It’s rare to find customer service this good.
Thank you, Chioma — you truly made a difference today.

15 August 2026
Unprompted review

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