Leapfrog Reviews 

Bought the tablet for my daughter in toys r us, after some time it started slowing down and freezing. Unfortunately before I got a chance to take it to the store, as it was 1 hour from my house, my daughter has cracked the screen. When I took it to toys r us, they told me it's freezing due to the cracked screen and refused to take it, told me to contact leapfrog. I did so and it was going well, I've been offered replacement. I've sent them pictures and all the information required and thought it's sorted. I was heavily pregnant at that time, after giving birth being evicted with a newborn and a toddler, living in hostels, completely forgot it. Then when u packing boxes finally in my house I found the broken tablet. Contacted leap frog, explained them situation and was told my fault, that they give me 20 or 30% discount for new product, that was way out of my price range. I don't understand why it was OK to accept the replacement and then saying no, even when they've seen all the previous emails. Very disappointing

no support, most of the time not working, bad quality

Over the years we've bought many Leapfrog things. They were good.

Sadly the latest toy we got was substandard. The fault should have been picked up in quality control during manufacture.

We returned it to Leapfrog as per warranty but it went downhill from there. Replacement out of stock and no idea when they will get stock in. Sourcing a similar an alternative valued product from their site is near impossible.

Dealing with their customer service team is just draining. No one takes ownership of the issue. Responses feel boilerplated. They only answer the question asked, they don't suggest solutions. And you have to know the question you want to ask. It feels like they hope you give up and go away.

This is customer don't care. This is how to lose brand loyality.

I would give 0 stars if possible! So I bought an Alphabet Mr Pencil backpack toy directly from the Leap Frog Store in January a few days before my son’s birthday. It did not get despatched (waited just under a week) So I contacted customer service and asked them whats going on and apparently the order number I gave them (which they asked for) did not exist! So I sent them proof of my confirmation order and they did not get back to me and its been over a week! I contacted them again and still no reply. I’m so annoyed. I want my money back!

I ordered a leapfrog vegetable garden on the 14th December and it didn't come I contacted them on the 22nd of December only to be told they had cancelled and refunded on the 20th as they had ran out of stock, there was no contact from them at all as to what happened it was only because I contacted them I found out. Going to have a very disappointed child on Christmas morning, thanks a lot leapfrog

If i could give 0 i would. Useless customer service, still waiting on email from them with resolution for my issues i am experiencing. Cannot get to download connect app on MacBook pro, or Windows 7 and leapfrog do not support chromebook. Avoid at all costs you will only have a disappointed child.

I bought my daughter a leapfrog epic last year roughly as it was on sale it was good up until she lost it in the house. we finally found it and it of course was dead so we charged it. kept having issues start certin programs so we did a factory reset now I can't even log onto the leapfrog app store or update the system. I have contacted them asking how I can fix this or is it just a pricey electronic brick now. I'll be looking into just getting her a normal tablet and going that route!

This company makes their toys become unresponsive just so you will spend more of your hard earned money. I have spent 2 whole days trying to fix a unit that should never had needed updating. A company that can not fix their own products is not a worthwhile company at all. Spend your money elsewhere.

Excellent, well-made educational toys.

Leap frog are terrible the leap frog epic tablet is a good tablet for children but please do not sign up for the monthly subscription. It’s a total waste of money and there customer service is terrible when asking for help to cancel just completely don’t want to help in anyway a great way to waste £4.99 a month.

Leapfrog is the king of children's entertainment and education - safe, controlled, carefully selected apps, games, videos and pretty much impossible to find anything wrong with content.

Our experiences on the site have always been positive, order easily, good products and helpful customer service. The leapfrog tablets connect by wi-fi easily and with no hassle.

However, it's expensive. Apps will cost £5-8 each (similar apps on Android tablets would be £0.50 - £1.50). Videos are very expensive (£5 for 3 episodes of Paddington, Bob the Builder or Fireman Sam etc) and overall there is not a huge selection of apps. These are the only downsides, otherwise Leapfrog is 100% to be trusted and admired for their unique content delivery model - top quality content at top prices basically!

Having a son with autism Leapfrog offers interactive products that not only he finds brilliant fun but also have helped him learn and develop an understanding of many areas where he isn't at his developmental age. Also he doesn't feel so babyish as the apps and games are upto date themes, disney, transformers, etc.

I love shopping on Leapfrog.com they have the most amazing selection of toys and learning items for any child!