Lead Forensics Reviews 959

We've been very impressed with Lead Forensics. The portal is intuitive and provides an excellent depth of data, giving us great insight into the businesses visiting our website.

The communication from the team and the support from Ryan Thomas, our CS Manager, has also been excellent throughout. The data we've gained from the platform has helped us better understand our audience and ultimately given us a competitive edge in how we approach sales and marketing.

Don't give them your number, they will bombard you with phone calls. You confirm your address by email and they keep calling you to confirm over the phone. If you block one number they just call from another. I tried to get the boss to use them but now I definitely won't.

Jess at Lead Forensics has provided brilliant customer service. She has taken the time to really try and understand how we use the platform and made suggestions for us to maximise its impact. She really knows the product and has been a very helpful expert!

Great Product and Jack Makes it really easy to understand. thanks for the presentiaotn.

Jack is a vulcano of energy ! showed us an appetizer of a wide potential. Very clear and kind

Lead Forensics functionality has been really useful in tracking who has been visiting specific pages on our website. Jacki, our customer success manager, has been great to work with and extremely responsive to all requests. Highly recommend using LF.

Since adopting Lead Forensics one year ago, we have been able to visualize our results effectively and in a structured manner. Notably, it has enabled closer collaboration between my marketing team and our sales team.

I would like to extend my sincere appreciation to Jessica Hall, who has supported—and continues to support—us in our journey toward becoming a sales organization of the highest quality. Despite working across different time zones, she has consistently provided exceptional assistance, demonstrating remarkable expertise.

Since we joined LF several years ago, the team have been extremely proactive in helping us make the most of the tool. Rhys is endlessly patient, and will frequently show us new ways to use the data we've collected from our website to get insights into visitor behaviours.

We're trying to drive better customer success in our own business and Lead Forensics are my benchmark as I've genuinely been so impressed.

We really value our collaboration with Lead Forensics. As a small business, having clear visibility of who is engaging with our website and being able to act on that quickly is crucial – and Lead Forensics makes this incredibly simple. It streamlines our daily sales activities and gives us fast, structured opportunities to reach out to the right prospects at the right time.

Working with our account manager, Lucy Murrell, has been a real pleasure. She is highly professional, proactive, and understands the realities of a small company that doesn’t always have perfectly streamlined processes, but often works with quick reactions and short-term decisions. Lucy recognises this, anticipates our needs, and helps us adapt our Lead Forensics setup so it fits the way we actually work.

We’ve booked several sessions with Jack Wingate to support the setup of workflows following our Lead Forensics integration with Salesforce, and the experience has been excellent throughout.

Jack took the time to walk us through each stage of the process, explaining how everything works while also setting much of it up on our behalf to ensure we were capturing the right data and outcomes. His approach was very practical and based on best practice, which made the whole process far clearer and easier to manage.

We also have a follow-up session once everything has been live for a couple of weeks to check that data has been pulling through correctly and to make any necessary refinements, which is really reassuring. Jack has been incredibly helpful, knowledgeable, and proactive - and a genuinely kind and easy person to work with.

Lead Forensics is a simple, intuitive tool to use and provides a useful direction for Sales and Business Development. We always get valuable support from Rhys Evans to help our businesses get the most out of the data, such as customisation, reports, and other useful tips on flagging and filtering.

Our onboarding experience with Lead Forensics has been very positive. The platform offers valuable insights into website traffic, and the setup was clear and easy to follow.

Rhys took the time to understand our different business units and showed us, in a very practical way, how to get more value out of Lead Forensics depending on the use case. Overall, a good tool, supported by a knowledgeable Customer Success Manager who helps translate data into meaningful action.

I have worked with Lead Forensics for 15 years and would recommend the platform to anybody who wants to track website engagement and generate more leads.

Lucy is the Senior Customer Success Manager for a group of companies - she is very helpful and quick to respond.

Having bougth Lead Forensics many years ago, we have always found it an invaluable tool for tracking our website visits for our sales team. Always accurate and insightful. Lucy Murrell from the customer success team has always been super helpful in ensuring we're getting the most from our subscription, and the system is delivering what we need - always there ready to answer any queries we may have.

My experience with Lead Forensics has been extremely positive so far, our Customer Service Manager, Rhys, has been fantastic, always ensuring that we get the most from the available functionality and really helping me to add structure and routine to our outreach programmes.

The Lead Scoring feature has also been particularly useful and in conjunction with the reporting around channel referrals and visit history, has not only provided valuable insights on typical customer journeys but further, enabled targeted marketing communications in real-time.

We’ve had a great onboarding experience with Lead Forensics. The team has been consistently helpful, dedicating time and effort to ensure we’re getting real value from the platform. It’s a powerful tool, and Rhys in particular has been excellent as our Customer Success Manager. He is proactive, knowledgeable, and genuinely invested in our success.

Super onboarding experience from the team at Lead Forensics, in particular Jack W for his patience, courtesy and professionalism as we underwent training and launched our dashboard. Seeing some really positive and interesting results across our Lead Generation activities!

I was a little unsure what to expect with Lead Forensics at first, but have been increasingly surprised the more that we use it. The product itself is very insightful but what has really impressed me is the customer care that goes with it. We have been looked after by Ryan Thomas and he has been nothing but amazing. It is clear that Lead Forensics have a very good process for ensuring their customer success but Ryan specifically has really helped us. He has booked continual follow up meetings and I always go into them thinking that there is nothing I need but every time, Ryan always helps us progress with making more use of Lead Forensics. So much so I really look forward to our video calls.

We’ve been using Leads Forensics for a few years now and wouldn't like to be without it. They take the time to understand what we do, they’re curious, they ask the right questions, and they always manage to add value rather than just throwing data at us.

The system itself is really easy to use, straightforward and helpful. The online help support is personalised and the support from our account manager, Lucy, is top drawer. She's a gold star that listens, gets what we’re trying to achieve, and always on hand when we need her.  All in all, it’s been a solid experience and happy to recommend LF to any B2B looking to improve lead generation and qualify leads. The LinkedIn outreach is also super helpful. 

Jack Wingate at Lead Forensics has been a great support to us and has helped us with using the platform more successfully to generate leads.