Lead Forensics Reviews 959

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their proactive approach, helpfulness, and deep knowledge, often describing them as an extension of their own team. The customer service is frequently highlighted as exceptional, with many appreciating the personalized support, efficient responses, and valuable insights provided during regular check-ins and training sessions. The service itself is often described as excellent, with consumers finding the system easy to use, straightforward, and highly effective for gaining valuable data and improving lead generation. However, some people mentioned dissatisfaction with the service, stating that it did not work as promised and that customer support was poor, with one reviewer expressing concern about paying for a service that did not meet expectations. A few other people also felt that the user interface could be clunky and that the learning curve was steep, hindering their ability to fully utilize the platform's features.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the support is consistently... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the platform's ease of use,... See more

Service

People report positive experiences with service, often highlighting great support and a genuinely useful tool... See more

Website

Consumers find website to be positive, highlighting its ease of use and ability to provide visibility into... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lead Forensics has been a great tool for us over many years, providing valuable insights and quality leads. Our account managers over that time have gone above and beyond to make sure we use the SW ef... See more

Company replied

Rated 5 out of 5 stars

Lead Forensics has been a key tool for us over many years, providing valuable insights and quality leads. Our account manager, Nick Fresen, goes above and beyond to make sure we get the very best from... See more

Company replied

Rated 5 out of 5 stars

Angela has been incredibly helpful! From the start, she guided me patiently through the platform, answered all my questions clearly, and even followed up with step-by-step instructions when I got s... See more

Company replied

Rated 5 out of 5 stars

We came across Lead Forensics by chance. We have been using the tool since May 2025 and have no regrets! We have been able to expand our customer base with meaningful contacts and have now also la... See more

Company replied


Company details

  1. Software Company
  2. Affiliate Marketing Service
  3. Business Development Service
  4. CRM Provider
  5. Internet Marketing Service
  6. Software Vendor

Written by the company

In our fast-paced world, real-time engagement has never been so important, even better when it is human-to-human. Statistically, 84% of B2B buyers will purchase from the first organisation they engage with, yet reacting quickly to opportunities is something that most B2B organisations struggle with. Lead Forensics enables businesses to engage with their B2B website visitors faster than ever before, right when they are most engaged - while visiting your website. Lead Forensics provides all the intel required to start valuable, relevant, meaningful conversations in real-time. Lead Forensics will identify who your B2B website visitors are, where they have come from, what they are looking at - and, importantly, what stage they are at within your sales pipeline, routing opportunities directly to an Account Manager to delight B2B prospects with pro-activity. In addition, direct existing B2B prospects to their sales representative and fuel marketing automation with highly engaged brand-new B2B prospects. 98% of your B2B website visitors will never inquire with you; uncover that potential with Lead Forensics. Lead Forensics was established in 2009 and operates globally with over 60,000 users worldwide. Our team comprises over 400 dedicated SaaS specialists in locations such as Scottsdale, Atlanta, Portsmouth, and Bristol. Lead Forensics wholly owns its matched IP database - our crown jewels - and this is what sets us apart from the rest in terms of providing maximum value to every one of our customers. Our matched IP database can identify millions of IP addresses and B2B contacts, ensuring that our data quality is head and shoulders the best in the industry. As we own our database, all data is rigorously cleansed and undergoes intensive verification processes. What's under the hood matters, and in side-by-side comparisons, Lead Forensics provides the highest quality and volume of matched B2B website visitors, packaged up in a user-intuitive dashboard that provides granular detail and insightful reporting. The result? A solution that our customers can have absolute faith in, proven ROI and a commitment to delivering industry-leading B2B website visitor intelligence that truly makes a difference in helping our customers grow.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

959 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Excellent communication from the whole…

Excellent communication from the whole team.
Discovery and onboarding have been very smooth with lots of opportunities for questions, feedback and to make any necessary changes. Our Customer Success Manager (Chris Camilleri) has made himself available for us, and has been very proactive in making sure our experience is nothing short of 5*.

26 September 2025
Unprompted review
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Reply from Lead Forensics

Thanks so much for the 5-star review! We’re thrilled that Chris and the team made your discovery and onboarding process smooth and proactive.

Best regards,
Dawn

Rated 5 out of 5 stars

While the Lead Forensics software is…

While the Lead Forensics software is powerful, it's nothing without the expertise and excellent training skills of an account manager likes like Jeremy! Working with him has taken our experience with LF to the next level, and we're excited to continue to unlock the full power of our relationship with current and potential customers through Lead Forensics!

19 September 2025
Unprompted review
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Reply from Lead Forensics

Jeremy’s expertise and training clearly made a big impact on your Lead Forensics experience. We’re so glad to hear you’re excited to unlock the full potential of your relationship with current and potential customers. Thank you for the 5-star review!

Best regards,
Dawn

Rated 5 out of 5 stars

Lead Forensics drives results, Adam Walker makes the difference

Lead Forensics has transformed the way we prospect. It doesn’t just deliver insights – it consistently generates qualified leads that convert into sales. The platform itself is incredibly powerful, but what truly sets our experience apart is the support from our account manager, Adam Walker. Adam is outstanding – knowledgeable, proactive, and always on hand to ensure we’re maximising results through regular reviews and tailored advice. The software is excellent, but Adam makes it exceptional.

23 September 2025
Unprompted review
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Reply from Lead Forensics

Thank you for sharing this fantastic feedback and for the 5-stars! We’re thrilled to hear how Lead Forensics is supporting your prospecting and sales success. It’s great to know Adam’s expertise and proactive support are making such a difference. We’ll be sure to pass along your kind words to him and the team.

Best regards,
Dawn

Rated 5 out of 5 stars

Happy customer

Jeremy Griffith is our account manager, and he is more than helpful, he's informative and consistent. He has taken time off his calendar to continuously train me on all the outlets LF has to offer. He's been great and we are enjoying the platform as well from an EU perspective too!

16 September 2025
Unprompted review
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Reply from Lead Forensics

Thank you for the wonderful 5-star review! We’re delighted to hear how much value you’re getting from Lead Forensics, and it’s great to know Jeremy’s support and training have made such an impact. We’ll be sure to share your kind words with him and the team.

Best regards,
Dawn

Rated 5 out of 5 stars

Jacki's Review

Jacki has been available, knowledgeable, and patient as we onboard the Lead Forensics platform. Keep up the great work Jacki!

13 August 2025
Unprompted review
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Reply from Lead Forensics

Thank you for sharing this great feedback and for the 5-star review! We’re so pleased to hear your onboarding experience has been smooth and that Jacki’s support has stood out. We’ll be sure to pass along your kind words to her.

Best regards,
Dawn

Rated 5 out of 5 stars

Super Service from Jacky

Super Service from Jacky, intel very insightful

12 September 2025
Unprompted review
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Reply from Lead Forensics

Thanks for the 5-star review and great feedback! We’re delighted to hear you’re finding the insights valuable and that Jacky’s support has been such a positive part of your experience.

Best regards,
Dawn

Rated 5 out of 5 stars

Proactive and supportive

Proactive and supportive. Our Customer Success Manager, Nick, is always available with guidance and advice, and regularly checks in to make sure we’re getting the most from the Lead Forensic service.

11 September 2025
Unprompted review
Lead Forensics logo

Reply from Lead Forensics

That’s fantastic to hear! Thank you for the 5star review. I’m glad Nick’s guidance and check-ins are helping you maximize the value of Lead Forensics. We’ll make sure he knows his support is making a real difference.

Best regards
Dawn

Rated 5 out of 5 stars

Powerful Tool!

Powerful tool with customizable features. Great training and support!

8 September 2025
Unprompted review
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Reply from Lead Forensics

We’re so pleased you’re finding the tool powerful and adaptable! It’s great to hear the training and support have been valuable too. Thank you for the 5 star review.

Best regards
Dawn

Rated 5 out of 5 stars

Nick our contact at Lead Forensics has…

Nick our contact at Lead Forensics has been super patient, helpful and encouraging to myself and my team. Always happy to have a call, go through the dashboards and reports, make changes - we actually feel like he is part of our team.

8 September 2025
Unprompted review
Lead Forensics logo

Reply from Lead Forensics

That’s wonderful to hear! We’re so glad Nick feels like an extension of your team, his patience and commitment to helping you succeed really shine through. Thanks for the 5 stars.

Best regards
Dawn

Rated 5 out of 5 stars

We’ve been using Lead Forensics for…

We’ve been using Lead Forensics for several years now and extremely happy with the product and support. It’s become part of our daily prospecting tools.

8 September 2025
Unprompted review
Lead Forensics logo

Reply from Lead Forensics

We love hearing that Lead Forensics has become such a key part of your daily prospecting! Delighted the product and support continue to deliver real value for your team. Thanks for the 5 star review.

Best regards
Dawn

Rated 5 out of 5 stars

Great Experience with Nick at Lead Forensics

I've been working with Nick Fresen at Lead Forensics, and our experience with Nick has been nothing short of excellent. Nick has been consistently professional, responsive, and incredibly knowledgeable. He takes the time to understand our business needs and always ensures we're getting the most value from the platform.

8 September 2025
Unprompted review
Lead Forensics logo

Reply from Lead Forensics

That’s fantastic feedback, thank you for the 5-start review! We’re thrilled Nick’s professionalism and commitment are helping you get the most value from Lead Forensics. We’ll be sure to share your kind words with him.

Best regards
Dawn

Rated 5 out of 5 stars

Lead Forensics is a key tool for our sales team

Lead Forensics has been a key tool for us over many years, providing valuable insights and quality leads. Our account manager, Nick Fresen, goes above and beyond to make sure we get the very best from the software. He not only holds regular reviews to maximise our investment but also delivers clear, practical, and engaging training sessions for our sales team. Nick’s knowledge and support make a real difference, and we truly value his input.

8 September 2025
Unprompted review
Lead Forensics logo

Reply from Lead Forensics

We’re delighted to hear Lead Forensics continues to deliver valuable insights for your team. It’s wonderful knowing Nick’s dedication, training, and reviews are helping you get the very best from the platform. Thanks for the 5 stars.

Best regards
Dawn

Rated 5 out of 5 stars

Jacki has been wonderful every step of…

Jacki has been wonderful every step of the way and very helpful with every question asked to her. Great customer success manager!

13 August 2025
Unprompted review
Lead Forensics logo

Reply from Lead Forensics

That’s so great to hear—thank you for sharing! We’re thrilled Jacki’s support and guidance have made such a positive impact. Thank you for the 5 star review.

Best regards
Dawn

Rated 5 out of 5 stars

Great Process onboarding!

The sales process was great - Cory was fun to work with and provided relevant information to showcase this tool! The transition from sales to service was seamless.
Our Customer Success Manager, Jessica, is nothing short of amazing. She is very thorough in explaining the tools and is excellent with continual follow-up, as well as quick to answer our questions. A++ for her!

5 September 2025
Unprompted review
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Reply from Lead Forensics

Thank you for the 5 star review! We’re so pleased you had such a smooth experience from sales through to service! It’s fantastic to hear Jessica’s thorough support and follow-up are making such a strong impact for your team.

Best regards
Dawn

Rated 5 out of 5 stars

Jeremy Griffith is Amazing!

Working with Jeremy Griffith at Lead Forensics has been a game changer for us. Jeremy is incredibly helpful and attentive, and he consistently brings proactive ideas that turn website intelligence into real pipeline impact. He makes setup straightforward, keeps communication tight, and ensures we always know what to do next. Thanks to Jeremy’s guidance, our team has clearer attribution, faster follow-up on high-intent accounts, and more confident decision-making. - NutKase

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Best possible support and very good tool

Outstanding support – Jess responds quickly and goes above and beyond. The tool is absolutely worth it: used the right way, it saves valuable time and is a powerful driver for generating new B2B customers.

14 August 2025
Unprompted review
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Reply from Lead Forensics

Thanks so much for the great feedback Julian and the 5-star review! We’re thrilled you’re seeing strong results and glad Jess could make the experience even better.

Best regards,
Dawn

Rated 5 out of 5 stars

Lead Forensics Excels at Helping Clients

Lead Forensics excels at a personalized touch with their clients. Guidance and advice is never in short supply working with Adam Walker and the team at Lead Forensics. Nothing but good experiences with this team.

13 August 2025
Unprompted review
Lead Forensics logo

Reply from Lead Forensics

Thank you for the wonderful feedback Matt, and the 5-star review! We’re so glad Adam and the team have been able to provide the guidance and support you need.

Best regards,
Dawn

Rated 5 out of 5 stars

LeadForensics has become a standard tool for us.

Since we started using LeadForensics, I have found the people working there extremely helpful and knowledgeable about their products and services. The scheduled meetings to determine success orthe need for assistance is also extraordinary. My current representative, Jack Abel, does a great job of keeping me informed and providing helpful insights to ways in improving and expanding our usage of Lead Forensics.

13 August 2025
Unprompted review
Lead Forensics logo

Reply from Lead Forensics

Thank you for your fantastic feedback Robert, and the 5-star review. We’re delighted to hear Jack and the team have been so helpful and proactive in supporting your success with Lead Forensics.

Best regards,
Dawn

Rated 5 out of 5 stars

Great piece of kit and brilliant team to work with!

We've recently started working with them. We're still new to the system itself but so far it seems like a brilliant piece of kit. Richard and Gaz have been great at introducing us to the system and they're really responsive in getting back to our emails. Would highly recommend their service!

13 August 2025
Unprompted review
Lead Forensics logo

Reply from Lead Forensics

Thank you for your kind words and 5-stars Sandra! We’re glad you’re enjoying the system so far, and we’ll make sure Richard and Gaz hear your great feedback.

Best regards,
Dawn

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