My experience with Rob, was outstanding. The reason Rob had called me was due to me cancelling my subscription. The reason I cancelled was because I had noticed redness around my t-zone and cheeks. R... See more
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So happy to be a part of the Lavie family . I truly trust in all their products and am guided by Guy in choosing the essentials for my skin. I've tried many other expensive brands which have never e... See more
Company replied
Cold call. Started by suggesting products offered were medical grade. Am concerned of use of ‘medical grade’ terminology. Whilst it is not illegal, it can be misleading as it’s not legally defined or... See more
Company replied
I have tried so many other creams over the years, from top rated big brands, to viral K-beauty products and NOTHING ever had me repurchasing like I do with Matinika. From the silky texture when applyi... See more
Company replied
Company details
Written by the company
A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.
Contact info
London, United Kingdom
- support@lavielabs.com
- www.lavielabs.com
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I was a bit wary of being cold called
I was a bit wary of being cold called; however, it's all authentic. The products are great and customer service is excellent... Darrell is particularly knowledgeable and went beyond my expectation. Highly recommended.

Reply from Lavie Labs
My Kind of Company
My dealings with the Company went superbly well.The Company's staff members I conversed with were friendly,very professional & extremely helpful.The package I ordered arrived on schedule & I received calls to check if all was satisfactory.The staff were First Class.Very pleased indeed.Thankyou all.

Reply from Lavie Labs
Have had the pleasure of dealing with…
Have had the pleasure of dealing with Cat over the past few weeks. Although the cream is lovely I just could not afford to continue with it due to personal issues.
Cat has been fantastic answering all my e-mails extremely quick, helpful, informative & kind. She is a credit to the company 😊

Reply from Lavie Labs
Outstanding customer service
Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for.
I would highly recommend their products, particularly their creams. Great for everyday use, perfect for a Christmas gift.
Thanks again Cat.

Reply from Lavie Labs
I love this stuff
I love this stuff! The cream makes my skin feel so soft and the cleanser makes my skin feel so refreshed. The customer service is amazing as well

Reply from Lavie Labs
I have just started with LavieLabs..
I have just started with LavieLabs... wanting to avoid the dreaded Botox! The person (Rob) I am working with has been very helpful, understanding what my skin needs, what products would be best to use and working that within a budget I set. I will be sticking with it for the best results.

Reply from Lavie Labs
Absolutely love these products..used…
Absolutely love these products..used three so far and can definitely see results. I love the way the serum creams and eye care go on. The full instructions and the personalised service.

Reply from Lavie Labs
DON'T BE FOOLED
I was called by the sales rep asking for more money before I could receive the item that I was due to get as per my "subscription" . They offered lots of products for "FREE" however when you look more closely you are paying every 30 days and only getting a product every 45 days. To me this counts as a SCAM. They only contacted me after the 30 days were over and had taken money from my account and so are now saying I am not entitled to a refund AND am not entitled to receive the product as I have cancelled my subscription. High pressure sales with skilled tactics to make a very bad offer sound like a good deal. AVOID AT ALL COSTS.

Reply from Lavie Labs
Excellent ProductI have been using the age defying cream…
I have been using the age defying cream for the last five years and my skin has become so much smoother and clearer.
It is with no doubt the best cream I have used and the service is excellent !

Reply from Lavie Labs

Reply from Lavie Labs
Simply Superb!
I initially tried the cleanser from Lavie Labs — honestly, I was a bit dubious at first, but it completely removed all my makeup so gently and left my skin feeling baby-soft. I was so impressed, as other products I’ve used never removed everything properly — this one really does!
So, I decided to treat myself and got the Ashkra Eye Serum, the Metinka Face Cream, and the Brightening Gel. They all feel superb on my skin!
I’ve continued the routine and recently added the Oulala Face & Neck Serum (I use it only at night as recommended) and the Immortality Cream — which honestly feels like the most luxurious cream I’ve ever used.
I’m literally obsessed — I’ve had so many compliments on my skin and would highly recommend all the Lavie Labs products I’ve tried so far!

Reply from Lavie Labs
They called made me an offer for…
They called made me an offer for delivery charge only to entice be back as a customer.. assured me no hidden agenda, 4 weeks later took money from my bank now no one will reply to be, i have raised a fraud case against them as they keep ignoring me

Reply from Lavie Labs
Debbie and Jonathan are incredible to…
Debbie and Jonathan are incredible to talk if you ever need any help. I have been ordering these products for over a year now and I also recommend them to my clients in my clinic. I think they are worth every penny for all the compliments I get about my skin. Highly recommended it!

Reply from Lavie Labs
Small problem with my order but it was…
Small problem with my order but it was quickly resolved. Great products and customer care x

Reply from Lavie Labs
Rosie called me suggesting I try the…
Rosie called me suggesting I try the moisturiser. Happy to give it a go. When it arrived its chemical rating was high (on my Yuka app I use) and I messaged Rosie to tell her I wouldn’t be using the product but happy to send back (unopened), please cancel my card details. I have rung the number countless times, from different phones, and left 5 messages. Rosie has ignored them all and £32 has just come out of my account!!! So angry! Absolute scam! Do Not use. Products highly toxic! If Rosie calls, put the phone down immediately 😡

Reply from Lavie Labs
After being contacted by Rob Chezick…
After being contacted by Rob Chezick and being told how great the products are I thought I would try them
I have now been using for a month and I am really happy with the results
I am excited about the next few months of using

Reply from Lavie Labs
Fantastic Products and AMAZING Results
I have been using Lavie Labs products for 4 years now and can testify for how good they are, they actually do what they say they will.
I’ve used Matinika for 4 years and wouldn’t use another moisturiser. Skin loves it, absorbs it beautifully and leaves skin feeling ‘fed’.
I’ve used Ashkara eye serum for over a year, it has visibly smoothed my crepey looking lids and eradicated a crease on my right eye lid.
Finally, I’ve been using Skin Immortality for 3 months. It’s frankly incredible, visibly lifted and smoother skin, brighter complexion and the comments from people keep coming! ‘Have I had Botox, what procedure have I had? Have I had laser treatment…..it’s the cream!!! When you look at the ingredients it’s then easy to see why this cream works so well. Lavie always offer me an annual package where I can pay per month and have my skincare sorted for the year. I highly recommend their products.

Reply from Lavie Labs
Great products, helpful and knowledgeable staff
What a fabulous company to deal with. Very pleasant and helpful staff that bend over backwards for you. The products are so luxurious, you feel like a million dollars when you use them. They actually do what they say on the box. Well done Lavie Labs!

Reply from Lavie Labs
Tried the lavie ashkara eye serum and…
Tried the lavie ashkara eye serum and immediately I noticed the lines disappear. Crows feet are gone, I must admit that was unexpected, seeing such an instant difference.

Reply from Lavie Labs
Best cream for wrinkles
Definitely one of my favourite companies, I love the Matinika cream & have used it for quite a few years now, I’m 47 but im told often I look early 30s lol I do look a lot younger than before I started using tbh , I had deep set wrinkles on forehead and fine lines at mouth & between eyebrows & can’t really see them now, I will continue to use this cream forever, thank you

Reply from Lavie Labs
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