We ordered some bar stools which after 2 weeks showed some issues. I contacted Lakeland and was helped by Lisa. We worked together to find a really good solution to the problem and the replacement pa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We purchased 2 Torek bar stools in aged brown leather with black base and are incredibly happy with our purchase. Firstly the website is clearly laid out with good pictures especially of the fabric c... See more
Company replied
Furniture is lovely- perfect for what we what it for. It was the delivery that a bit painful. 5 chairs ordered but 3 arrived and a random chair we hadn't ordered. The 3rd chair seat didn't marry up t... See more
Company replied
I needed a replacement star base and gas lift for a chair, preferably in brass. It turns out this is surprisingly hard to buy in the UK! Lakeland were the only place I could find online, it was reason... See more
Company replied
Company details
Information provided by various external sources
We specialise in high end reproductions of famous designs of all the modern classics, as well as a huge range of the UK's best value bar stools and dining chairs. We are one of the UK's largest suppliers of Classic Furniture Reproductions. We also offer a range of outdoor items including Marquees, Home and Office Furniture.
Contact info
Glebe Street, OL2 7SF, Shaw, United Kingdom
- 0844 870 6961
- support@lakeland-furniture.co.uk
- www.lakeland-furniture.co.uk
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and very quick…
Excellent service and very quick delivery would definately buy from again
14 May 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your kind words! We're thrilled to hear you were happy with our service and speedy delivery. We truly appreciate your support and look forward to welcoming you back in the future.
Best regards,
Natalie – Customer Support
Lakeland Furniture
Not the best quality, but it works
My purchase was a single bar stool, and I got it on sale half priced. The material it was made is very lightweight and feels cheap. I doubt it'd last long if it's for daily use. Everything in the package is quite dusty and lightly scratched. The package itself is also not well protected.
Good thing is the cushion padding of the chair is thick and comfy. Just hope it won't sag easily. The assembly is easy. However I'd appreciate if the seller ships the instruction with the package.
I'm happy with it as I only keep it as a spare for visitors. If it's on its full price, then it doesn't worth the money.
11 May 2025
Unprompted review
Reply from Lakeland Furniture
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't fully meet your expectations. We always aim to deliver great value and quality, so we appreciate your honest comments about the packaging and material — we’ll definitely pass this on to our team for review.
We’re glad to hear you found the chair comfortable and easy to assemble, and we appreciate you highlighting those positives.
If you're at all unhappy with your purchase, please don’t hesitate to reach out to our support team at support@lakeland-furniture.co.uk. We’d be happy to help and find a solution to resolve this for you.
Thank you again for your feedback — it really helps us to improve.
Best regards,
Natalie
Lakeland Furniture
Great chair - great value - great service!
We recently bought an office chair from John Lewis for double the price than the one I just bought from Lakeland. The JL one was awful and the returns process was beyond painful. In comparison, Lakeland have been a dream! Great chair - comfortable, nice quality, easy to assemble, would have been an easy returns process should I have needed it. Very happy customer!
16 May 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your fantastic review! We're delighted to hear that your experience with us has been such a positive one—especially in comparison. It’s great to know you found the chair comfortable, good quality, and easy to assemble.
We’re always here to make the process as smooth and stress-free as possible, so it’s lovely to hear that came across.
Thanks again for choosing Lakeland Furniture—we really appreciate it!
Best regards,
Natalie
Lakeland Furniture
Pleasantly Surprised
Ordered two stools for my kitchen breakfast bar. Having checked reviews after my order was placed, I was a bit apprehensive as there were quite a mixed bag. I needn’t have worried as they arrived no problem and were perfect. Great value for money
9 May 2025
Unprompted review
Reply from Lakeland Furniture
Thank you for your lovely review! We're so pleased to hear that your stools arrived without any issues and that you're happy with them. We completely understand how mixed reviews can create a bit of uncertainty, so it’s great to know we were able to meet your expectations.
We really appreciate your trust in us and hope you enjoy your new kitchen setup!
Best regards,
Natalie
Lakeland Furniture
Reply from Lakeland Furniture
Thank you for your kind review! We're so pleased to hear you're happy with the quality and value of your purchase. We’d love to welcome you back anytime!
Best regards,
Natalie
Lakeland Furniture
I purchased 3 bar stools recently
I purchased 3 bar stools recently, which were absolutely fantastic as they were discounted, they are good quality and very comfortable. The delivery was quick and everything arrived well packaged. I also thought communication was excellent with sales and the delivery team when I had some questions. Would definitely buy from here again.
16 May 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your new bar stools and that they arrived quickly and in perfect condition.
It's great to know that you found them comfortable and of good quality—and that our team was able to assist you along the way. We really appreciate your kind words and look forward to welcoming you back in the future!
Best regards,
Natalie
Lakeland Furniture
Office chair purchase
Bought an office chair at a great price and it was delivered quite quickly. Chair is true to description on website, looks great. Could be a bit more comfortable as the seat itself is quite small but overall impressed with service.
9 May 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for taking the time to leave us a review! We're really pleased to hear that you're happy with the look of your new office chair and that the delivery met your expectations.
We appreciate your feedback regarding the seat size—it's really helpful as we continue to improve our products and service. If there's anything further we can do for you, please don't hesitate to reach out.
Thanks again for choosing Lakeland Furniture!
Best regards,
Natalie
Lakeland Furniture
The dining chairs are fine
The dining chairs are fine. I have bought similar before. On this occasion the fixing of the legs were different and there were no instructions . I manged to work it out. I did not like it that tax was added on at the end, making the chair seem not such a bargain. The dining chair legs came packed separately in a box that stated they were bar stool legs so I was getting worried but the legs turned out to dining chair legs.
26 April 2025
Unprompted review
Reply from Lakeland Furniture
Thank you for your review and for taking the time to share your feedback.
I’m really sorry for any confusion caused during your purchase. Just to clarify, the price shown on our website is the total price you pay — there are no additional charges. Once the item is added to the basket, the VAT is simply broken down for transparency, but the total remains the same as originally advertised.
Apologies also for the lack of instructions and the concern caused by the bar stool box labelling — we completely understand how that might have been a bit worrying! I'm glad to hear that everything turned out fine in the end and that you're happy with the chairs overall.
If there's anything else we can help with, please don’t hesitate to get in touch.
Best regards,
Natalie
Customer Support
Lakeland Furniture
Very pleased with the four bar stools…
Very pleased with the four bar stools we ordered. Easy to assemble and delivered on time. Would certainly use again.
24 April 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your lovely review! We're thrilled to hear you're pleased with your new bar stools and that everything arrived on time and was easy to assemble. We really appreciate your kind words and look forward to welcoming you back in the future.
Warm regards,
Natalie
Lakeland Furniture
Excellent- Highly recommended
Excellent- Highly recommended ! Fast delivery and high quality at great price. Have already shared with family and friends. 56642.
13 April 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your fantastic 5-star review!
We're thrilled to hear you were happy with the fast delivery, high quality, and great value – and we're even more delighted that you've recommended us to your family and friends. Your support truly means the world to us!
We look forward to welcoming you back to Lakeland Furniture in the future.
Best wishes,
The Lakeland Furniture Team
Good quality chair
Good quality chair. keen price, fast delivery, many thanks.
10 April 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your kind words! We're thrilled to hear that you're happy with your chair, the price, and the speedy delivery. Your satisfaction means a lot to us, and we truly appreciate you taking the time to leave a review.
If you ever need anything else, we’re here to help.
Best regards,
The Lakeland Furniture Team
Bought 4 chairs that were discounted…
Bought 4 chairs that were discounted and are excellent quality. The delivery was extremely quick and free which is a bonus. The customer services dept answered my query very quickly and couldn’t ask for a better service. Will definitely use this company again
7 April 2025
Unprompted review
Reply from Lakeland Furniture
Thank you for your fantastic review! We’re so pleased to hear you’re happy with your new chairs – and that you found them to be excellent quality and great value. Fast, free delivery and helpful customer service are exactly what we aim for, so it’s lovely to know we hit the mark.
We really appreciate your kind words and look forward to welcoming you back again in the future!
Warm regards,
The Lakeland Furniture Team
Easy to order
Easy to order, huge variety of bar stools, easy to assemble and really comfortable, look great too, second time of ordering items from the company and very pleased with all my products
12 April 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your wonderful review! We’re thrilled to hear you found the ordering process easy and that you’re enjoying the comfort and style of your new bar stools. It’s always great to welcome back returning customers – your continued support means the world to us!
We hope you enjoy your new pieces for years to come, and we’re here anytime you need us again.
Best wishes,
The Lakeland Furniture Team
Great stools for a great price
Ordered 3 bar stools to replace the ones we bought from Lakeland 8 years ago which have had lots of use but were getting tired. Great stools for a great price. Quick delivery, well packaged and easy to put together.
Would recommend.
14 April 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for taking the time to leave such a lovely review! We're delighted to hear that your original stools served you well for 8 years – that's a lot of breakfasts, dinners, and memories! 😊
It's great to know you're happy with your new ones too – we always aim to offer quality, style, and value, so your kind words mean a lot. Thanks again for your recommendation and continued support!
Best regards,
The Lakeland Furniture Team
Received 4 barstools and assembled 1 of…
Received 4 barstools and assembled 1 of them and it was cheap rubbish ! Avoid the barstools were terrible and cheap poor quality weren’t comfortable to sit on and the base and seat post didn’t fit properly and moved when sitting on it unstable!Items sent back for refund an absolute Joke of a company ! This is not Lakeland it is a Furniture Discount store cheap rubbish getting sold AVOID !
9 April 2025
Unprompted review
Reply from Lakeland Furniture
Thank you for your feedback, and we're very sorry to hear that you were disappointed with your order.
We’d like to clarify that although we are not affiliated with Lakeland (the kitchenware brand), we are Lakeland Furniture, a separate company that specializes in stylish and affordable furniture. We are not a discount store, and we take pride in offering quality pieces at competitive prices.
That said, we're sorry that the barstools did not meet your expectations. We understand how frustrating it can be when a product doesn’t arrive as expected. Your comments regarding the quality and fit of the item have been taken seriously and passed on to our product team for review.
We can confirm your return has been processed, and we appreciate you giving us the opportunity to resolve the matter. If there's anything further we can do, please don't hesitate to get in touch directly.
Kind Regards,
Shannon
service and delivery all good no…
service and delivery all good no complaints just what you expect from a reputable company.
16 April 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your kind words! We're really pleased to hear that everything went smoothly with your order and that our service and delivery met your expectations.
It means a lot to us to be seen as a reputable company, and we truly appreciate you taking the time to leave a review.
We hope you enjoy your purchase, and if there's anything else we can help with in the future, just let us know!
Kind Regards,
Shannon
ARNSIDE kitchen bar stools
Bought 3 kitchen bar stools burnt orange
Been shopping around and these had good reviews
Easy to put together and look great in my kitchen
I would definitely recommend and buy again from Lakeland Furniture
2 April 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your lovely review! We’re thrilled to hear you’re happy with your new burnt orange bar stools – they sound like a perfect fit for your kitchen. It’s great to know you found them easy to assemble and that they lived up to the positive reviews.
We truly appreciate your recommendation and look forward to welcoming you back to Lakeland Furniture in the future!
Warm regards,
The Lakeland Furniture Team
Great from start to finish
Great from start to finish. Excellent website and easy to navigate. Delivery was fast and as described. The furniture was very well packaged and in great condition on arrival. Thanks and well done! ✅
1 April 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your fantastic review! We're thrilled to hear everything went smoothly from start to finish – from browsing our website to receiving your furniture in perfect condition. Your kind words mean a lot to the team, and we really appreciate you taking the time to share your experience.
Thanks again and we hope to see you back soon!
Best wishes,
The Lakeland Furniture Team
Reply from Lakeland Furniture
Thank you so much for the 5-star review! We're really glad to hear you found our service professional, our products met your expectations, and that you were happy with the price. We appreciate your support and hope to welcome you back to Lakeland Furniture again soon!
Best regards,
The Lakeland Furniture Team
Good all round quality and service
Good all round quality and service. Replacement bar stool base. Ordered one fitted as required so ordered another two.
4 April 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for the fantastic 5-star review! We're really pleased to hear you were happy with the quality and service — and even more so that the replacement bar stool base was just right. Great to know it worked so well, you came back for more!
If you ever need anything else, we're always here to help.
Best wishes,
The Lakeland Furniture Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.