Laines London Reviews 

Exceptional customer service and shipping!

Bought a pair of slippers with a bulldog broach for a quirky Xmas present for the mrs, she absolutely loved them. Very good quality and true to size. Prompt delivery, even over the Xmas period.
Good experience.

Super easy and wonderful company - excellent customer service. My friend bought me a pair over Christmas for my birthday on the 29th and I loved them so much that I bought a pair for another friend of mine the next day.

Beautiful slippers was such a pleasure to give two pairs for Xmas present to my amazing friends and there reactions were worth it !
I would totally recommend this company as the quality and service is brilliant x
I am going g to treat myself x

I fell in love with these unique and pretty slippers from Laines London. I was so excited to wear them.
When the package arrived the box looked tampered with. I ordered two pairs of slippers but only one arrived. The receipt was packed for two items.
Chantelle rectified the problem and provided amazing service.

Beautiful slippers that are well made and delivered within the timescale quoted. They were bought as gifts and both recipients absolutely loved them.

Lovely product, slow delivery times

First of all, I have two pairs of slippers that I absolutely love! ❤️ Therefore, I decided to send a “pet” pair to a dear friend for the Holidays! Something useful, yet unique! She ABSOLUTELY LOVED them! Received so many complimentary notes from her; all raving about the slippers! They’re cute, unique and more importantly, comfy! I highly recommend ordering this unique company’s products. Delivery is timely, but beware of the high cost for shipping to the United States. (Almost 1/2 the cost of the slippers!). Additionally, as they are shipped by an International carrier, check for the correct delivery address. LainesLondon had it correct, but DHL somehow wrote in an incorrect address!! I noticed it immediately, upon receiving the shipping notification and was able to correct, but it did result in a couple of days delayed delivery.

Amazing slippers, but the logo came off after wearing them for just a couple of days, so I had to stitch it back on myself. A bit annoying considering the price.

2nd pair excellent quality and so quirky. Thank you again

Bought beautiful slippers for my wife , she loved them. Excellent quality and customer service

Excellent 70th birthday gift for a person who has everything!

Always had great service from you, but really had to chase this order..supposed to take 10 days but 3 weeks today, rang again and promised it would be sent out tonight. Here's hoping..

Stunning sleepers and incredible quality. Love them!

First class service and beautiful, comfortable slippers. Perfect for a baby shower.

I got these gorgeous slippers as a gift but they were too small. I contacted them and explained that I didn’t have a receipt as it was a gift and the customer service was exceptional. They responded within an hour told me to post back and replaced with a bigger pair which they sent straight away at their own expense. I felt I had to write a review as it was a breath of fresh air how they handled my enquiry and just said post back no worries. Special mention to Chantelle who looked after me. You can always tell the quality of a company only when you have an issue that needs to be resolved. Thank you to you and your team. The product is gorgeous and clearly high quality. A perfect gift

Amazing product, really great quality thank you. Will look forward to picking another pair

Excellent service and fast delivery Thank you

I had a few questions about my order, and although they are in London, I received a prompt and informative response.

Amazing comfortable slipper - and they were a much appreciated gift! Thank you for going the extra mile with the personalisation I wanted.