Lacoste Reviews 

Will never buy again RUBBISH !!

One week after placing my order I hadn't received any updates, as far as I could tell my order had not shipped at all. I reached out to customer support for an update and received no response from them. What's more frustrating is I paid $20 for express shipping and still over a week later no info, no update, no response. It's a complete mystery. For what is supposed to be a premium brand, I'm extremely disappointed. Almost every place I order from ships out within 2-3 days and that's when shipping is free. Over a week with nothing after paying for express is ridiculous.

Awful website cant sign in.. my order still hasnt been passed on to DPD even tho i ordered a week ago.. shambles of a firm

Location: 49 Rue d'Antibes, 06400 Cannes, France.
I have bought a sunglasses and asked to adjust them because it was falling. To be honest, this is the first time I have encountered such an attitude towards a client in the Lacost chain. This manager behaves in the most unprofessional and disrespectful manner towards clients, deceives, waves his arms, drives them out of the store and pretends that he does not speak English. I ask the Lacost administration to take action against him. Thanks in advance.

Don’t chose standard uk delivery if u want your delivery quickly, took 5 days!

I talked to a customer service agent, explained that I received my product(handbag) without tag attached to it so I wanted to return it. she said over and over again, that it can be accepted and there won't be any refund because it doesn't have tag. it's the reason why I wanted to return it in the first place! because I'm not sure if it's brand new or showcase item since it doesn't have the tag.
so no help whatsoever!

I wanted to send a birthday package for my nephew's birthday l, on May the 11th. Your service is a disaster.

First of all the transaction was accepted by my bank and not taken from your on line shop, and all without sending me any mail in order to advise me.

After the birthday I've reiterated the buying, transaction finally went OK, you told me that the gift would have been given May the 31st, but it didn't happen. And your tracking mode, now is saying: "we do not know the exact date of the delivery".

This is totally unacceptable.

I will never use your service and I will never buy anythong of Lacoste anymore

Massimo Mangiarotti
Via Molino Palazzo 51
47521
Cesena
Italy

Do not hire this company for landscaping. They planted our front grasses incorrectly, and when we complained, they ripped them out and replanted them. Now they are dead. Because they weren't still under warranty, they refused to replace them. Secondly, we had them refinish our parking spaces with gravel. They made it very uneven. We were still under warranty, so they re-did it. Now we have pools of water and a SINKHOLE. Very unprofessional.

I have made an order with a 10% coupon code. They did not want to send me the product for a lower price, so they canceled the order. Now I can order again, but the code is not valid anymore.

Thanks very much! Thanks very much! Thanks very much! Thanks very much! Thanks very much! Thanks very much! Thanks very much! Thanks very much! Thanks very much! Thanks very much! Thanks very much! Thanks very much! Thanks very much!

I bought a navy polo yesterday and tried to return it today. I was shocked and upset when staff told me that they do not refund purchases. I was not informed yesterday when I made the purchase and truly think I deserve a full refund due to the lack of information given to me upon purchase. Do better.

I purchased a polo shirt on 26.11.23, and have worn it precisely twice. The stitching came away from the hem after just one wash. I emailed Lacoste, and sent a picture, and they replied with ‘Our quality team has checked the visuals and informs us that the problem encountered with your item is not covered by our guarantee conditions.’

I am in shock how a £100 t shirt isn’t expected to last more than one wash.

I have been meaning to write a review about Lacoste for some time. I have been lucky enough to holiday in Orlando every 3-5 years a month or 5 weeks at a time. We always buy a couple of their T -shirts - As you all know the T-shirts are very expensive, I always tell my wife I will never buy one of theirs again. WHY they are expensive rubbish after a couple of washes, they start losing their colour, the collars go out of shape, in fact they are expensive tat - rubbish. No not waste your money

The worst customer service I have ever received from a company.
I purchased a zipper hoodie, spent 189.71$, I have the receipt still . I submitted pictures and the receipt that the zipper has broken.
Their response:
March 15, 2024 11:53 AM
unfortunately, we don't have a repair center for our products., and it's been more than 6 months we cannot assist
**LACOSTE DOES NOT STAND BEHIND THEIR PRODUCT, I did not purchase this at Walmart!!! I even asked if they could send me a new zipper and she said, "No, have a nice day"
I WILL NEVER PURCHASE ONE OF THEIR PRODUCTS AGAIN!!!

Never have i had such bad customer service.
Ordered 2 items from sale, items dispatched via DPD with tracking watched on line until he was 2 stops away. Stood in window so and watched driver slow down and take photo of front door and carry on.
Received text/email to say parcel was going to be at local pickup as I wasn’t in??? Went to pick up not there spent several phone calls and emails trying to sort but still nothing.
I have all the evidence and will use charge back on my card but thats not the point.
Hope someone from Lacoste actually reads these reviews and does something anout it I will not be buying anything else and will use third party sellers from now on

Bought 2 polo t-shirts from a boutique store and the quality is terrible. After one wash, the thread is hanging all around the bottom of the t-shirt on the inside.
When I complained to Lacoste about the quality, they apologised and said to take it back to the store and they will gladly exchange it.
What a response!! Take a 150 mile round trip, pay for fuel and parking and I get a new one!
These polo shirts are worse than anything I've bought at an outlet store. If this is the quality of their £95 product, I will never buy another one again.

Extremely slow with returns and refunds !
Chat online keeps customer hanging on far too long !
Chat ended with we can’t deal with this now we’ll email you with update… still no email
In-house customer services needs training from Ralph Lauren, quick and efficient with all communication and refunds in a timely manner.

For a company that sells high priced goods the service is poor! Ordered a shoes and a sweater on 2 day delivery service. Got an email 4 days later that my order was shipped. I received only the shoes the sweater was never shipped. After multiple followups I keep getting the run around that the sweater would be shipped out soon still waiting 10 days later no shipment. Lacoste needs to address this communication issue between customer service and warehouse no customer should be running down a company for weeks about orders that were already paid and not to mention orders with express service. Poor internal communication and no one can give you a definitive answer. Service sucks! Do better Lacoste!!

Do not buy from this company. quality is low and they do not allow returns. Broken zip on a £320 item with no possibility of a return or refund. Head office and all store refused to support my request to resolve. Please save your money and don't buy from this company

Never received my. Order
I order tracksuit to. Come on 1st february for my Brother birthday 10 days later called custumer service say it didnt left warhouse. Never again waste of time and money