Lacoste Reviews 

After visiting the Lacoste store in Battersea, I found a top I wanted, however, they didn't have my size. They said it was in stock and they could order it and send it to me, which I did, and they paid for. 2 days later, I got an email saying it was out of stock.

I went online and saw they were in stock so ordered again... 2/3 days later I receive another email saying it was out of stock.

It has been over a month, and I still haven't received a refund of over £200. And just to top it off no response from them.

Absolute disgrace from a company that is meant to be a luxury brand!

Bought their classic polo shirt. It cost an outrageous amount. Thought this must last a very long time and be of good quality. After first gentle medium temperature wash, it looked like a washcloth. It’s so thin it’s literally transparent. This is the greediest company on the planet.

Don't waste your time.
Ordered a pair of Lacoste trainers online and was informed 19 days later that they were out of stock .
Absolute joke of a company , wish I had read the reviews first .

This is a special mention to LACOSTE store in KNIGHTBRIDGE LONDON and customer service assistant named MS FATIMA..who was extremely professional, polite and excellent at her job.She was patient with my queries and my fussiness. She is an asset to the company and as I work in the underground, I would recommend this store to all my colleagues. Thankyou Fatima for the wonderful shopping experience.

Wish I'd read the reviews for this site before ordering, would have saved me a lot of frustration and anger. My issue is the same as many others that have tried to order items that are showing as in stock, yet when the order has been placed the site displays order processing, this goes on for numerous days, the order is then cancelled due to not having stock.
When you speak to customer services they make excuses blaming this on 2 people having the last item in their basket at the same time.
This has happened to me twice with 2 completely different items.
I was compensated with a £20 voucher for the loss of my first order, this was only after I complained! This was used for my next order which was also cancelled, I have been offered another voucher for their latest shambles...sorry Lacoste, there won't be a third time, you clearly need to investigate your stock control!

I spoke to Tierney on the customer service team! She was so so helpful and helped me find my order, so refreshing to come across such a helpful employee with such good communication skills. Thank you Tierney!

Bought two items from the lacoste website recently on two separate occasions. After placing both orders I was notified 6/7 days later that items were out of stock. Both items were in stock when I ordered them. My bank statement doesn't show any transactions, just hope I get my refund quickly without agg. Disgusting from a supposed premium outlet. Never used to be like this. I won't be buying from the website again, might not even buy from a shop. So disappointed.

Made order Dec 25,2023.....status unchanged for 2.5 weeks as "processing". Had to call customer service today Jan10,2024 just to be told item sold out and will cancel my order. Wow, what a joke. You are wasting so many clients time. You should upgrade your website to stop future disappointments to your customers to do the least!

Ordered trainers online on the 6th January, order went through and they charged my credit card. Chased up today, 10th January, as order was still showing as "processing". After a 15 minute wait on phone was told my trainers were out of stock and hopefully I will get refunded by the end of next week. What an appalling company, why was my order accepted? why was I not contacted? Lacoste are supposed to be a premium brand.

Bad experience, First time went to Shop at Lactose, Ordered stuff. Ordered Xs Size, Received Small Size. Ordered the whole Set of Track Suit including Shirt. When placed order, it was in Dtock and after 10 days upon visiting the store, Been told order cancelled due to un availability of the stock
Mismanagement, Can't expect form such a large multinational store.
On recommendation change the Store, as I am a Loyal customer of Tommy Hielfigre. With such a bad experience would never visit Lactose again

Bought 3 Classic Lacoste Polo’s for my hols. They’re nice looking when new but washed once (cold, gentle wash) and all 3 shrunk in length to the point where they were unwearable. Unfortunately, I only bought one from Lacoste AU direct so they refunded me (after about a month and chasing them up), but the other two came from department stores and, in view of the fact I bought them from Dept. stores, in advance of my hols, more than a month had passed since purchase so they weren’t interested (and neither were Lacoste despite the fact that they made them). In short, I got one wear from three different Polo’s and $84AUD back for my $300 outlay. Wouldn’t buy again obviously. Far better off sticking with BOSS.

Very poor stock management online, 2 products I ordered went out of stock even though I placed the order and paid for it and get informed only when I query it after 2 weeks. To my surprise the product and size was still showing in stock for 2 weeks even after I received their email. And customer service is ridiculous. They must learn customer service from Ralph Lauren. Never shop here again can’t trust what you see online.

I brought a jumper from lacoste. Easy navigation and payment process. Good notifications. Prompt delivery. Nice jumper but too big. Return procedure was very easy and free. Brilliant service throughout

It deserves zero star!
I saw in my Le Clube Lacoste account that "Earn 43 points before 31/12/2023 to reach the next level: Advanced" on 28 December 2023. I therefore ordered your product worth £112 (112 points) in order to reach the next level. However, over the phone call with customer service on 2 Jan 2024, they say that it will take 30 days for the points to register in my account. That means the message is misleading and to a big extent deceiving because it is not possible or probably for me to earn the 43 points on 28 December 2023. I suspect this is in breach of the UK Consumer Protection from Unfair Trading Regulations.
The customer service agreed to email me further on 2 Jan 2024 about the record of my loyalty points. It needs two reminder to get a disappointing response two days late. No apology.
I will stop buying anything from Lacoste, Tecnifibre and anything to this failed organisation. Stay away from it.

Had to sue them and obtain a CCJ in order to get my refund. Shambles from start to finish

Shocked to find out Lacoste supports genocide.i feel ashamed I own so much. I am sewing 🚫 over the crocodiles. Don't want to be seen in it. Wasteful to throw away ....donate ? Is that morally ok to give away something you wouldn't wear?

How the mighty have fallen! Lacoste- used to be considered quality- now just damn right pretentious. Lists products online for sale, then upon purchase cancelled my order (twice) dropping an automated email claiming that the item was no longer in stock. Checked back throughout the week- item was still listed as 'FOR SALE'. Good job Lacoste, a very consumer-friendly website.

10/10 I will recommend is fabulous

My delivery was due on Friday but couldn’t be delivered because the number of the address was missing, even more frustratingly it was returned to sender and despite me ringing customer service to say I still wanted it, they issued me a refund resulting in me having to order the items again!
Latest update- Lacoste have despatched my replacement order and once again they have missed the number of the address off again……unbelievable!!!

Please do no shp with them I ordered car seat cover going to 3 months now no items delivered to me the fraud me £27 be aware pls