La Cité des Nuages Reviews 

3,270
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

So happy! I'm so relieved to have ordered from them, the figure was sealed just as they promised. It arrived today, I paid for Express shipping, it took 5 ish days to get here. They also answered al... See more

Company replied

Rated 5 out of 5 stars

Après avoir vu une publicité sur Facebook indiquant que la statue du Joker était en rupture de stock, je me suis immédiatement précipité sur le site web. L'article était encore disponible et, après qu... See more

Company replied

Rated 5 out of 5 stars

LCDN and its support team (especially team member Francesca) have completely met my expectations. The product I ordered came today (ONLY 7 days after being ordered) nicely packaged, wrapped and w... See more

Company replied

Rated 5 out of 5 stars

Le temple de la figurine pour ma part Service impeccable de la commande a la réception,la boutique est superbe et bien fournie . Je ne jure plus que par eux ,vous pouvez y aller les yeux fermés 😉

Company replied

Company details

  1. Figurine Shop

Written by the company

Bienvenue à La Cité des Nuages https://www.lacitedesnuages.be/fr/a-propos.html US: https://www.lacitedesnuages.be/en/about-us.html Depuis notre lancement en été 2004, La Cité des Nuages s'est imposée comme une référence dans le commerce en ligne, en particulier pour la vente de produits dérivés sous licence. Notre site www.lacitedesnuages.be a été parmi les premiers à proposer une telle gamme de produits. Aujourd'hui, nous sommes fiers d'être leaders en Europe avec une équipe de plus de 15 collaborateurs passionnés, toujours prêts à offrir le meilleur service possible à nos clients. Notre Expansion Physique En décembre 2019, nous avons franchi une nouvelle étape en ouvrant notre premier magasin physique à Waterloo, Belgique. Ce magasin, réparti sur deux étages et s'étendant sur plus de 250 mètres carrés, nous permet de mettre en valeur et de partager notre passion pour les goodies et les collectors. Évolution Logistique L'été 2023 a marqué un tournant significatif avec le déménagement de notre logistique dans un entrepôt de plus de 1000 mètres carrés pour mieux répondre à la demande croissante. Partenariats et Authenticité Nous collaborons avec des centaines de marques, studios et éditeurs reconnus mondialement, garantissant ainsi l'authenticité et la qualité de nos produits. La plupart de nos articles sont importés directement des fabricants ou des distributeurs officiels en Europe, aux USA et en Asie. Fiabilité et Transparence Notre réputation est solidement établie et vérifiable. Sur notre boutique eBay, les clients peuvent laisser des évaluations objectives, où nous excellons dans tous les critères depuis près de vingt ans. Vous pouvez également consulter notre page Facebook et nos avis Google pour plus de témoignages. Le système des pré-commandes, restez vigilants ! Comme vous, nous sommes des consommateurs qui achetons sur internet, si l'achat en ligne s'est considérablement sécurisé ces dernières années, notre secteur avec son principe inévitable de la pré-commande implique plus que jamais de s'adresser à une société sérieuse qui a fait ses preuves sur le net. Il faut pour certaines pré-commandes patienter plus d'une année avant sa disponibilité physique sur le marché ! De nombreux sites concurrents vous demanderont un paiement total à l'avance, des plans de paiement pour régler la totalité sur plusieurs mois ou un pourcentage d'acompte conséquent supérieur à 20% du montant de la pré-commande. Au-dessus de 15% c'est déjà beaucoup trop ! Posez-vous la question si cette demande abusive de paiement à l'avance n'est pas une démarche de la part du vendeur afin d'obtenir des liquidités à court terme afin de faire survivre une société boiteuse voir déjà en cessation de paiements/ Liquidation judiciaire. Sécurité et Garanties Consultez le statut et la santé financière de toute entreprise avant de vous engager. Nos bilans, obligatoires pour les sociétés en Belgique, sont publiés et accessibles librement sur le site de la Banque Nationale de Belgique. De nombreux sites peuvent vous aider afin de vérifier le statut d’une société, consulter ses bilans,… par exemple: http://www.societe.com/ Une société qui ne publie pas ses bilans devrait déjà vous mettre le doute. Quel risque pourriez-vous encourir si vous avez payé un acompte ou la totalité d'une pré-commande ? Le risque est simple et réel, la perte totale de votre argent versé au vendeur. Notre société limitera généralement la demande d’un acompte pour une pré-commande entre 10 et 15% de son prix de vente. Nous remboursons également cette acompte si la précommande prendrait trop de retard comparé à sa date de sortie prévue et si vous en faites la demande. Nous Contacter Pour toute question ou besoin d'assistance, notre service client est à votre disposition. Visitez notre page d'aide pour plus d'informations. Nos Adresses Adresse du magasin : La Cité des Nuages, Rue François Libert, 25A, 1410 Waterloo, Belgique Adresse sociale et retours : La Cité des Nuages SRL, Drève de l'Infante, 27A, 1410 Waterloo, Belgique Nous vous remercions de choisir La Cité des Nuages pour vos achats de produits dérivés et collectibles, et nous nous réjouissons de continuer à partager notre passion avec vous.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,270)

750 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Figurine preorders…

I really like to get my figurines from Lcdn. Nice selection, the preorder system is straight forward & very convenient and the figurines arrive well packaged a few days after you get the in stock announcement email (EU orders). Overall always a hassle free experience.

18 November 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind feedback!
We’re really happy to hear that you enjoy ordering your figures from LCDN.
We look forward to serving you again soon!

Rated 5 out of 5 stars

Everything was alright as usual

Everything was alright as usual with LCDN. They shipped immediately after I paid for the pre-order and everything was well packed. I still have a few figures on pre-order and I will order more from LCDN if anything peaks my interest. Great shop that is highly recommend.

17 November 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you very much for your feedback!
We’re delighted to hear that everything went smoothly and that your order arrived quickly and well-packed.
We truly appreciate your continued trust and look forward to sending your upcoming pre-orders.
Thank you for recommending our shop!

Rated 5 out of 5 stars

Very good seller

Very good, fast and reliable seller

17 November 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello,

Thank you for your feedback! We’re glad you found our service fast, reliable, and satisfactory.

Have a great day,
The LCdN Team

Rated 5 out of 5 stars

Fast

Fast, clean, perfect :)

14 November 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello,

Thank you very much for your kind feedback! We are delighted to hear that your experience was fast, clean, and perfect. 😊

We look forward to serving you again soon.

Best regards,
The LCDN Team

Rated 5 out of 5 stars

Very fast and securely packaged…

Very fast and securely packaged delivery of my order. Highly recommended seller, THANK YOU!

8 November 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello,

Thank you so much for your kind words! We’re delighted to hear your order arrived quickly and securely. Your recommendation means a lot to us!

Best regards,
The LCdN Team

Rated 5 out of 5 stars

Supreme customer service and wide catalogue

Excellent experience and supreme customer service. Strongly suggested! I bought a model car from Tarantino’s movie death proof Grindhouse. Simply amazing

30 October 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind words! We’re really glad to hear you had an excellent experience and that you enjoyed the Death Proof model car. Your support means a lot to us!

Rated 5 out of 5 stars

Excellent service

I was searching for tb league dolls but they are difficult to buy in western Europe if you don't have a creditcard. Then I found Lacite des Nuages. Paypal or Ideal no problem. My order was delivered pretty fast for internatinal shipping. And packaging of the items was excellent!

24 October 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind words! We’re delighted to hear that you were able to find the TB League dolls with us and that the ordering process via PayPal/Ideal was convenient.

We’re also glad that your order arrived quickly and that the packaging met your expectations. Your feedback is greatly appreciated!

We look forward to serving you again soon.

Rated 5 out of 5 stars

Very pleased with the service and…

Very pleased with the service and packaging!

25 October 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hi,

Thank you for your feedback! We’re glad to hear that the service and packaging met your expectations. Your support means a lot to us.

LCdN Team

Rated 5 out of 5 stars

Perfect!

Perfect! Very professional store with quick shipping, swift replies and no hassle. Will shop again!

24 October 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hi,

Thank you for your kind words! We’re thrilled to hear that you enjoyed our service and smooth shipping experience. We look forward to welcoming you back for your next purchase.

LCdN Team

Rated 5 out of 5 stars

Super boutique pièces de collection…

Super boutique pièces de collection bien protégé envoie rapide contact facile merci LCDN

24 October 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Merci beaucoup pour votre avis ! Nous sommes ravis que votre expérience ait été positive et que votre commande soit arrivée en toute sécurité.
Votre soutien nous fait très plaisir !

Rated 5 out of 5 stars

Best shop

Fast shipping, good price and great customer service. Best experience as always!

14 October 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind words!
We’re delighted to hear that you’re happy with the shipping, price, and service. We look forward to serving you again soon!

Rated 5 out of 5 stars

Very pleasant experience...easy site to…

Very pleasant experience...easy site to navigate and item arrived well packaged and very fast
Will be buying more

10 October 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello,

Thank you for your feedback! We’re glad to hear that the site was easy to use and that your item arrived quickly and well packaged. We look forward to your next purchase!

Have a great day!

Rated 5 out of 5 stars

Highly recommended

Efficient, friendly and quick service and customer support. Had some issues with shipping (not their fault) and they contacted the carrier to help. My second experience buying from them with more preorders already on the way, really recommend.

10 October 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hi,

Thank you for sharing your experience! We're glad we could assist with the shipping issue and that your second purchase went smoothly. We appreciate your trust and look forward to fulfilling your upcoming preorders.

The LCdN team

Rated 5 out of 5 stars

Reliable company

Reliable company. Everything arrives on the agreed upon days. Preorder reminders are clear and sent on time. No technical issues with the website. Overall, highly recommended for anyone looking to buy something here.

9 October 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hi,

Thank you for your feedback! We're glad to hear that everything arrived on schedule and that the preorder reminders and website worked smoothly for you. Your recommendation means a lot to us.

The LCdN team

Rated 5 out of 5 stars

The item is brand new

The item is brand new. I’m very satisfied with my purchase. Always deliver fast. La Cites des Nuages is one of my favourite places to buy.

10 October 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hi,

Thank you for your feedback! We're happy to hear that your item arrived quickly and in perfect condition. It’s great to know we are one of your favorite places to shop.

The LCdN team

Rated 5 out of 5 stars

Hot Toys Star Wars Fives figure

Today I received the Clone Wars' Fives Hot Toys figure I'd put a deposit on last year. I was promptly informed the moment it became available to purchase, and it took exactly a week between payment and delivery to Portugal (and it was actually meant to be delivered a few days earlier but I had to change the delivery date). The Hot Toys box came in very well packaged and undamaged. Very happy with the service, definitely recommending this store to my EU friends!

6 October 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind feedback! We’re delighted to hear that your Clone Wars’ Fives Hot Toys figure arrived safely and that you’re happy with our service. It means a lot to us that you would recommend our store to your friends in the EU.

Enjoy your collectible!

Rated 5 out of 5 stars

Hot Toys Crosshair

Ordered during weekend, delivered on Friday. Very well packed, item that was long sold out (HT Crosshair). Perfect (new) item, very satisfied with the purchase. Thank you.

3 October 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your feedback! We’re delighted that your rare HT Crosshair arrived quickly, safely, and in perfect condition. Your satisfaction means a lot to us. 🙏

Rated 5 out of 5 stars

Excellent Service

Good fast delivery. Very well packed. Items were even bigger and better than I expected. I can’t fault the service from LCDN - it is excellent !

1 October 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind feedback! We're delighted to hear that the items exceeded your expectations and that you were happy with the service and packaging.
Your support means a lot to us !

Rated 5 out of 5 stars

Good customer service

Good customer service, fast delivery. 2nd time ordering from here, both times were fine.

23 September 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you very much for your feedback and for ordering with us again! We’re glad to hear that both of your experiences went smoothly and that our service and delivery met your expectations.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look