Kwik Fit Reviews 

81,365
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 4,689 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient, quick, and helpful, often highlighting the convenience of mobile options. Reviewers frequently commend the staff and engineers for their professionalism, friendliness, and extensive knowledge. However, some customers also noted issues with the booking process, experiencing unexpected changes to appointments or difficulties getting through on the phone. A few other people also felt that customer service could be inconsistent, citing long wait times for calls or poor communication regarding issues. Additionally, some reviewers mentioned concerns about product recommendations, feeling that unnecessary work was suggested or receiving different products than expected.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the convenience, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, helpfulness, and... See more

Booking process

Clients share ambiguous opinions on the booking process, with many finding the online booking system easy to... See more

Product

People report ambiguous experiences with product, with some customers finding the tyres good and the booking... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the friendly, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to book, Ideal for caravan tyres at home. Great price. fantastic updates and the engineer was streets ahead on customer service. I felt he really wanted to look after us and he most certain... See more

Company replied

Rated 5 out of 5 stars

Couldn't get the main dealer to see the car until next week so visited Kwikfit Morpeth for help to identify an unknown vibration under the car. They took it into the garage immediately, identified the... See more

Company replied

Rated 5 out of 5 stars

Absolute superstars at KwikFit Nailsea. Fitted my car in for a new tyre even though they were really busy. Friendly, helpful service and the communication is excellent, with text messages to tell you... See more

Company replied

Rated 5 out of 5 stars

Although my experience at their Dundee Perth Road branch was less than a happy one I have to say their speedy resolution of my complaint could not be faulted. I think that says more about the company... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service

About Kwik Fit

Written by the company

Kwik Fit are the leading fast fit and automotive parts replacement specialists in the UK with over 600 Centres in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, mobile tyre fitting and fleet vehicle management.
Not sure if your tyres need replacing? Brakes making an odd squeaking noise? Book your free vehicle safety check today.

Book A Free Vehicle Safety Check
Buy Tyres Online
We stock a wide range of tyres for cars, vans and 4x4s to suit your driving needs and budget. We offer exclusive online tyre pricing and appointments are available 7-days-a-week. It's as easy as click and fit!

Buy Tyres at Kwik Fit
Vehicle Servicing To Suit Your Needs
We offer a choice of ways to service your car. Book your Oil & Filter Change, Interim or Full Service online today. Book an MOT test at the same time as your Service and receive an additional saving over the standard individual product price.

Book Your Service
Same Day MOTs Available
With over 500 MOT test centres throughout the UK and many open 7-days-a-week, it's no wonder we're the UK's number 1 MOT tester. Book Same Day MOT today!

Book Your MOT
Mobile Tyre Fitting
Kwik Fit is the UK’s leading mobile fitting service, replacing your tyres has never been easier. Simply order your tyres online and select mobile fitting and we’ll come to you either at home or at work at a time convenient for you.

Tyres Fitted Today
Need your tyres in a hurry? If your tyres are in stock at your selected Kwik Fit centre, choose Express Fitting when you book online and get same day or next day fitting for a small additional fee.

Kwik Fit

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

81K reviews

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1-star

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4.3

All reviews

(81,365)

4,436 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from the customer focused team at Shipley

Great service from Ian and the team at Shipley. When an issue with the tyres delivered was noticed Ian generously offered the option of more expensive Continentals in stock at a price match whilst a colleague proactively researched availability for the Bridgestones originally ordered. Having elected to remain with the latter I received a call as soon as they were in and was accommodated immediately. The care taken with the vehicle and tyre fitment is also to be complimented. Quality of service is truly represented when things don’t go to plan…and the team showed this by their commitment and customer focus.

4 August 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Amazing! We're so pleased that we could lend a hand with your tyres and provide such an excellent service. We will make sure we pass on your fantastic feedback and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

I just completed an online webchat…

I just completed an online webchat within Kwikfit to book an appointment for a mobile fitter. I spoke to an agent named Claire who was courteous, friendly and importantly, professional, clearly an asset to Kwikfit. Appointment is booked and I can now sit back and look forward to the big day!

5 August 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

This is fantastic to see and we will make sure we pass on your feedback to Claire. We are grateful for you taking the time to share your excellent feedback and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 1 out of 5 stars

Very poor service at Amersham’s branch

Very poor service at Amersham’s branch.
They lost the wheel lock key when o got all 4 tyres and beak pads fitted ! I had a puncture 2 months later thought was covered by the accident damage cover but when I paid the employee didn’t add it. Spent nearly £600 for all 4 tyres. Now out of pocket by £150 ?!! And they lost the wheel but key ?!!!So they needed to crack the nuts. Manager gas lit me that I may not have added the £30 for the cover when coming to pay the bill ?? When I remember having the conversation and asking it to be added. Mgr logic unlikely that employee would forget when coming to pay the bill. Really appalling ! Can’t see myself coming back ?? Avoid better off at the number of other tyre places.

29 May 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

This is really disappointing to see and as you can imagine, we'd really like to look into it further for you, could we ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form please? This will go through to our Customer Care Team who will take a look and can contact you about it from there. Many thanks.

Rated 5 out of 5 stars

Great service

4 August 2026
Unprompted review
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Reply from Kwik Fit

A great service is always something that we strive to deliver so seeing this has really made us smile. Thank you so much and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Excellent service in Kwik fit…

Excellent service in Kwik fit Chichester this morning- thank you

5 August 2026
Unprompted review
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Reply from Kwik Fit

You're very welcome, Ian. It's great that we could lend a hand and we will make sure we pass on your amazing feedback to the team at Chichester. Thank you so much for sharing your comments and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Quick and easy to order

Quick and easy to order. Tyre fitter arrived on time and was friendly and professional. He went above and beyond. Super happy with the result!

3 August 2026
Unprompted review
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Reply from Kwik Fit

We're so pleased that we could really go above and beyond to make sure you received the very best service. Thank you so much for sharing this and if there's ever anything more we can do for you, please don't hesitate to let us know. Many thanks.

Rated 5 out of 5 stars

Friendly technician who saved me money

Friendly technician who kindly helped me save money by identifying 2 of the 4 tyres still had good life left. I really appreciated his support with that.

1 August 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

This is fantastic to see and it's wonderful that we could really impress you with the friendly service and help you out with your tyres. We really appreciate you taking the time to share this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Superb service

I’ve used Kwikfit on a number of occasions but this is the first time I’ve used the mobile service. Excellent outcome. Prompt, highly professional, tried to repair the tyre but finding this impossible fitted a new one. Very impressed

10 July 2026
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Reply from Kwik Fit

We're very happy that you found us to be so prompt and professional, and we are grateful for you leaving such a positive review and rating. If there's ever anything more we can do for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Daniel and Casey at Fulham Kwikfit were…

Daniel and Casey at Fulham Kwikfit were absolutely amazing yesterday. Customer service and helpfulness when I took my car into the garage with a potential brake oil leak was first class and faultless. Thank you!

4 August 2026
Unprompted review
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Reply from Kwik Fit

You're very welcome! We will make sure we pass on the fantastic comments to Daniel and Casey and we truly appreciate you sharing such an excellent review and rating. If there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Brad was super helpful and very…

Brad was super helpful and very friendly. He got the job done quickly and without any fuss. He is a credit to Kwikfit.

28 July 2026
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Reply from Kwik Fit

We're so pleased that we could really impress you with the friendly and helpful service we deliver, and we really appreciate you sharing such fantastic feedback. If there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Broomfield Road Kwik Fit team are…

Broomfield Road Kwik Fit team are amazing. Kevin and Chris are super kind & friendly with top quality customer service. Kevin is experienced, knowledgeable and professional. Chris is a hard worker and really sweetly took the initiative to fill my tyre which had low pressure! Would highly recommend Kwik Fit - Broomfield Road to others.

4 August 2026
Unprompted review
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Reply from Kwik Fit

Kevin and Chris will be over the moon to see this fantastic review and rating, and we really appreciate you sharing such excellent comments. If there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

What can I say about the Kwik Fit Oswestry

What can I say about the Kwik Fit operation in Oswestry. Went there this morning with a tyre repair problem. The person who looked after me was the Dep Manager (sorry didn't get his name) .From the start he was very understanding and gave what I call the old fashioned Customer Care that seems to have disappeared from many companies these days. All the staff there were looking after customers in the same way. Very professional people , knowledgeable and with some of the best customer care I have not seen for some years. Thank-you Kwik Fit Oswestry.

4 August 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

You're very welcome! We're really happy that we could impress you with the tyre repair and provide such excellent customer service. We are grateful for you sharing your kind comments and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Efficient and easy to book with the…

Efficient and easy to book with the great staff

28 July 2026
Kwik Fit logo

Reply from Kwik Fit

Thank you so much for getting in touch. We're so pleased that we could really impress you with the efficient service and we are grateful for you taking the time to share this. If there's ever anything more we can do for you, please don't hesitate to reach out and let us know.

Many thanks,

Rated 1 out of 5 stars

Cruelty to local wildlife

Cruelty to local wildlife

Kwikfit have been made aware, on numerous occasions, of the dangerous netting, on the roof of the Aberystwyth branch. This netting is in disrepair. Kwikfit have a legal duty to ensure that the netting is maintained and checked, on a regular basis. Kwikfit have, again, failed their legal obligations.

Since it was first reported last year, further birds have been caught up, and sadly suffered a long, painful death. Currently there are 5 Gulls trapped in their netting, some are deceased. This was reported 5 days ago to their head office and their CEO. No action has been taken on their part.

I'm absolutely appalled by their lack of care and will never use Kwikfit again.

4 August 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi there, thank you for raising your concerns. Could we ask you to reach out to our team by leaving your details here: https://www.kwik-fit.com/contact-us/customer-contact-form please? This will allow our Customer Care Team to contact you directly. Many thanks,

Rated 5 out of 5 stars

caravan tyres ftd no problems

from booking to completion of work first class

31 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

A first-class service is always something that we strive to deliver so seeing this excellent review and rating has made us smile. Thank you so much for your kind comments and if we can ever do anything more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Mobile Service

I used the mobile service and the operative was very thorough and efficient, polite and professional.

28 July 2026
Kwik Fit logo

Reply from Kwik Fit

Amazing! It's wonderful that you found us to be so polite and professional, and we really appreciate your kind comments. If there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 1 out of 5 stars

All 4 wheels damaged!

Saw an offer on a set of Continental tyres I went ahead and the car was booked in with the Whetstone branch. One would assume Kwikfit has been around for as long as I can remember so what can go wrong in fitting a set of tyres right? Well they badly scored up each and every wheel while removing the old tyres to fit the new ones. A simple job turned into frustration and damage.

I did point this out to the manager who in fairness did take ownership and promised to put this right along with the regional manager. In the end they paid to get all 4 wheels refurbished.

If you have a car with expensive wheels take it to a specialist who will take care and attention over these high street chains who couldn’t care less about their workmanship and damage they may cause.

5 June 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

We are disappointed to see this review and as you can imagine, we'd really like to look into your experience and help you further, could we ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form so our Customer Care Team can contact you from there. Many thanks.

Rated 5 out of 5 stars

Fantastic service

Went to Kwik fit in courtlands rd, eastbourne today. Fantastic service even though they were run off their feet.
Massive thankyou to Steven and Jacob that sorted my tyre out today.

4 August 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Steven and Jacob will be over the moon to see this and it's fantastic that we could help you out with your tyres. Thank you and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Good

Good, clear website. I had to wait awhile but I think that was due to Kwitfit being so busy. Very competitive price. Other tyre fitters where almost three times the price or would only process my appointment if I needed two or more tyres. Great, professional engineer. Explain what he thought had happened to my tyre. Over all a excellent service.

31 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

We're very happy to see that we could impress you with the great prices and professional service we deliver and we are grateful for you sharing your comments. If there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 1 out of 5 stars

beware additional costs

Having pre-ordered 4 new tyres at almost £900 I was then told on the day of fitting to pay a further £75 for wheel alignment!

3 August 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

We're very sorry that you were let down with the prices. Could we ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form so our Customer Care Team can take a look and help you further. Many thanks.

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